Ski Beat - the worst ski trip experience ever?

A snowHead

Lizzard, we now know he is DEG

perhaps we could call him Degsy?

Well, the person's real but it's just a made up name, see?

stoatsbrother,

-

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halfhand, indeed... Toofy Grin

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stoatsbrother,

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No bergenbergen isnt right and neither are you or the other thread posters or me, what is even 'right'? no one knows, the OP came to say what she said and i doubt she cares 1% what you all think, only you the 18 page makers care, go ski.

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geeo,

You really don't understand snowHeads do you?

After all it is free

geeo,

if there is no such a thing as right - why is that you are getting your panties in such a bunch about a group of people having a lively debate and why are you decrying other peoples posting behaviour?

And if she didn't care what people would think - why did she bother posting in an internet forum?

But thanks for your insightful and illuminating contribution...

Jeez.

http://blogs.technet.com/photos/gray_knowlton/images/2998979/original.aspx

Laughing

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I'm with Pandora. Maybe I'm just not that old and cynical yet, stoatsbrother Toofy Grin

. I believe she has a genuine grievance whatever the exact details, and in particular I have little reasonable doubt that Ski Beat staff behaved entirely unprofessionally. Most of the "perspective from industry" is not enlightening in the least and just comes across as a closing of ranks and I'd've thought you were around here enough not to confuse stirrers with stirring wink

. No problem with free speech of course, except that just as in the real world, while good sense usually prevails eventually, in the run up it's often those with a vested interest (or idle malificence) who are heard the most (not including you in this BTW).

snowHeads are a friendly bunch.

slikedges, in fact, almost all posters - apart, possibly, from one or two stirrers - agree that the OP has a genuine grievance and that SB staff behaved unprofessionally, if not entirely so. But, to be fair, that's not quite the whole point, is it?

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Hurtle, spot on.

slikedges I suspect too she has a genuine grievance about the reps behaviour. Most of the people who have suggested that there might be more than one view point - and that naming the two RMs in such away might not be the best idea - are not from the industry.

I think we agree - I just don't think the thread has to be a mass love-in and lets-all-stroke-fluffy-kittens-and-believe-everything fest the way geeo and his/her ilk would have it.

You know it makes sense.

Otherwise you'll just go on seeing the one name:

That's not a complaint being dealt with. If you're tying to present that as a precedent being set and one which SB should follow in this instance, it's a pretty weak argument. Are there any instances of other companies dealing with proper complaints directly via snowHeads?

A snowHead

PJSki, Chamexpress in this thread http://snowheads.com/ski-forum/viewtopic.php?t=38966

A snowHead

PJSki, I'm sure there must be examples. Ultimately, to kill it before it becomes a monster, the customer needs fast and direct contact from the supplier. Problem gets resolved quickly and, in the ideal world, customer feels satisfied enough to come back on and say that they are happy with the way it was dealt with. Win:win.

Or, if customer is genuinely a PITA and resolution is impossible, the supplier has choice of (a) ignoring it or (b) wading in with their side of the story and hoping that it doesn't deepen the issue and heap more attention on it. A difficult call.

I suspect that SB have broken all the rules by registering as a newbie and trying to pervert the natural course... just a suspicion Cool

Well, the person's real but it's just a made up name, see?

stoatsbrother, Hurtle, I don't disagree with any of that, just doing my bit to keep the overall flow on track Little Angel

Bode Swiller, my suspicion too

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Forgot to say (just for the record) that I had travelled numerous times with the TO in advance of my own thread ... and have indeed travelled with the since.

Did the intervention of the MD make a difference to me sticking with them? Hard to say ... but it certainly showed good-will, and made that particular holiday less stressful.

Having said that, this particular thread seems to have started with a very different 'tone' - so probably/maybe not a fair comparison?

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After all it is free

OK, taking this to the next level and forgetting about all the biatchy type comments ....... the OP and the group have a complaint, were delayed and I presume, like most of us, would be looking for some form of compensation, which would be (1) reimbursement of costs, (2) 'good will' compensation for the distress etc

So, with respect to the OP situation, what is the loss she has suffered due to the actions of the TO

(1) is there any direct loss and expense to be reimburesed ?
has the OP actually incurred any expenses and is she out of pocket in all of this ? what would it take to put her (financially) back in the position had the default by the TO not occurred ? has the TO actually defaulted and if so would such items be covered by 'insurance' anyway ? Maybe one/two / lost day(s) on the holiday (together with ski pass/hire etc) would seem to be an insurance thing, extra cost for UK hotel, alternative flights, alternative transfers etc have been organised by TO. I seem to recall a taxi from the airport to the hotel, maybe some food bought at the airport in UK and Milan, but I am struggling to come up with much really.

and

(2) is any 'compensation' appropriate
has she lost any chance of this by posting in such a personal manner, i.e. is the TO likely to want to pay 'good will' money when they have clearly already 'lost the dressing room/powder parlour'

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rayscoops, I think the OP is more concerned with the way this whole issue has been dealt with rather than any financial loss, though losing a days skiing would be a big loss to lots of us. Things go wrong, fact of life, but it was how the situation was handled is the issue IMO. She was their customer and their service left a lot to be desired, she has a right to point this out and I'm glad she has.

snowHeads are a friendly bunch.

rayscoops, My thoughts as well, and I suspect the OP had the nonce and background experience to realise it as well. Hence she cut to the chase, dished the dirt in public without waiting for any dialogue from SB.

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Shimmy Alcott, I beg to differ, probably compensation and an apology in equal measure perhaps ? Little Angel

rayscoops,

You know it makes sense.

rayscoops, Fair enough Laughing

Otherwise you'll just go on seeing the one name:

It seems to me that this much of this thread consists of:

1, An account of a terrible holiday experience by the OP
2, Attempts to put "the other side of the story" by PEOPLE WHO WERE NOT THERE.

Surely it is valid for snowheads to exist as a consumer forum and for it to do so then the very least respect that should be accorded to posters is that their stories should be beleived. The silence of SB is deafening here. What we have instead are snide comments by industry insiders, chalet owners, etc. We get to hear about their precious feelings. Well all I can say is that I'm glad I never had that sort of "holiday" when I had small children.

Frankly SB and their apologists are there to provide A SERVICE.

Hey guys if you want to express your emotions join a theatre group and shout, have a good old primal scream, take up painting, cut off your ears.........
Because frankly at present you are not using them to LISTEN to any sort of COMPLAINT.

A snowHead

Snowhereman, What did you expect. Its an internet forum, it isnt BBC watchdog

A snowHead

Well, the person's real but it's just a made up name, see?

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It appears to be an internet forum dominated by a few men who appear to be too stupid to care whether a coach is being driven safely or not and are trying to bully and patronise a mum who has given what appears an honest account of her holiday.

Shame on Ski Beat for not having the courage to come on here and defend themselves/prove they are a decent company.

Anyway, snowHeads is much more fun if you do.

Ray Zorro - who is Ski Beat is it PJ Ski, the fat controller or Rayscoops?!! I'm going to call in Miss Marple to solve the mystery!

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cathy, there was one thread where everybody agreed, it was fairly recent, can't remember what it was...maybe the Sledging Riot PC?

After all it is free

There is not complete freedom. There are rules, which is why there is moderation. (And also it would be great if there was some mechanism by which the love affair between Goldsmith and PJSki could be moved to its own dedicated thread.)

My central point is that the central story has been given in believable detail. It has been corroborated by more than one poster. There has been no alternative account given by SB in its defence. The degree of outrage expressed seems consistent with the unpleasantness of the experience described. At the very least it is interesting subjective account, an enlightening story. I would like to read more such stories and would have thought that snowheads could be useful to many people as a consumer forum as well as fulfilling other roles.

But users will be put off posting negative stories if when they do unfounded aspersions are cast upon them by industry insiders.

They will of course be quite happy for you to continue to post drivel.

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snowymum, guess again. (and no - it isn't me).

Snowhereman, I am guessing you are not in a job where you deal with the public - or you would be aware that complaints frequently are believable and sound justified until you explore a little deeper and are found to be unwarranted. The transfer complaint story linked to on the previous page is an example. It would be wrong for this forum to indulge in a frenzied hysterical kicking of a company just on the say so of 2 people, one of whom only appears to have registered to support the OP.

SB are - I believe - aware of this thread, and their failure to post overtly and acknowledge a cock-up suggests either they accept they did wrong, or they are waiting for this all to blow over. Once again, Pandora has not told us whether she has made a formal complaint or not.

Lastly - this is a discussion forum not an offshoot of Watchdog. The quality of the discussion is sometimes good, sometimes poor, sometimes downright awful. Neither you nor I get to define what is discussed and how it is discussed. If you want to improve the quality by adding something substantive feel free. If you don't like the discussion feel free to look elsewhere, or go and stroke a kitten or do something nice.

This really is very tame.If you want to see how awful folks on the internet can be in ripping other posters to pieces, I'll give you a link to PPRUNE - where a bunch of people with the same job as Pandora rip apart a cabin crew witness of an incident where a pilot probably got it wrong. Toofy Grin

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Ski Beat - the worst ski trip experience ever?

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