Full refund from package holiday being cut short?

A snowHead

Hello,

I'm probbaly in a similar situation to a number of people on here.

Was due to Ski in Val Thorens

Here's the situation:

- Booked a holiday with sunweb
- Flew from Manchester to Geneva on 14th March. Upon arrival at Geneva we were told by the rep that the resort is now closed (the french government made the call whilst we were in the air)
- Rep told us that we would have to take our transfer to the hotel and wait for sunweb to organise a return flight
- Stayed in our hotel in Val Thorens for 2 days with nothing to do except go to the supermarket
- Return flight was organised by sunweb for 16th March and we flew home (except we flew to London not Manchester)

They have issued a refund for the cost of the holiday, minus flights + transfers + used accomondation. (Cost of return flight was more expensive than what was included in the original holiday price)
Total refund is now half of the holiday price

What I want to know is that since our holiday was basically non existent, is there any way we would be entitled to a full refund (i'd happily take a voucher)

P.S: Cant argue withsunweb, they did a fantastic job of getting us back home

A snowHead

full discussion here https://snowheads.com/ski-forum/viewtopic.php?p=4587450#4587450

Well, the person's real but it's just a made up name, see?

Thanks

You need to Login to know who's really who.

there's this as well

https://snowheads.com/ski-forum/viewtopic.php?p=4583285#4583285

Anyway, snowHeads is much more fun if you do.

Thanks again.. I should research more before posting in the future

You'll need to Register first of course.

You can't argue with the bits you used. Insurance pays for the loss of amenity elements on a days lost basis.

Then you can post your own questions or snow reports...

Understood

In hindsight I’m just being greedy

Help!!

Full refund from package holiday being cut short?

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