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Ortovox recall warning, useless #####s

 Poster: A snowHead
Poster: A snowHead
I sent my Ortovox tranceiver back for the recall last week, got a message today to say they have received it and it will take up to 3 weeks to update the software before sending it back to me so it should be waiting for me at home when I get back from the off piste bash Shocked Sad Sad Sad Sad
I sent an email suggesting that they get it back sooner, give me a refund or send me a new one.

I suggested they get back to me today before I tell everyone here how poo poo tjey are, I got an auto reply to say it will be a week before they answer any emails!

So be warned, Ortovox service is poor and if you are affected by this recall, be sure to give at least a month for turnaround.
I would have sent it sooner but the device was in storage with a lot of my other kit 70 miles away.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Is this the May 2018 recall, Or a new one?
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Surely you heard about this recall months ago and sent it back then and didn't wait for the peak season to do it???

Sorry, but I can't see reflects badly on Ortovox at all.

BTW - 3 weeks seemed to be a standard response when I sent mine back in the summer (and mates got the same email) - it was turned around and returned in a week to 10 days.
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@tangowaggon, I sent mine back in dec. They received it 2 days later. The update was done one day later and I had it back in about 10 days after posting.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
If this is the same recall, it happened a full 9 months ago and there have been lots of snowHeads who have needed to avail themselves of it.
Everyone else seems thoroughly impressed by the service: eg. https://snowheads.com/ski-forum/viewtopic.php?t=137824#3243151

Perhaps own the responsibility for leaving it until the last minute - OK 70 miles but hey, 9 months! (That's only 8 miles/month)
You never know, it might yet even arrive back before you go and then there'll be no need for us to see any more of stampyfoot-tangowaggon, will there?
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 You'll need to Register first of course.
You'll need to Register first of course.
tangowaggon wrote:
So be warned, Ortovox service is poor and if you are affected by this recall, be sure to give at least a month for turnaround.
I would have sent it sooner but the device was in storage with a lot of my other kit 70 miles away.

Recall started sometimes in May 2018. If you are waiting for almost a year until 2 days before your trip, I don't think it's Ortovox fault. Their service is actually pretty damn good. I have sent mine on 30th of May, and got it back on 5th of June... not that bad, but in May or June, I wouldn't care if it would take 3 weeks to get it back.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
@tangowaggon, oops. That's you told. wink
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
tangowaggon wrote:

I sent an email suggesting that they get it back sooner, give me a refund or send me a new one.


If you weren't already back of the queue, you will be now Very Happy
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 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
Well, yes, I should have checked sooner whether my tranceiver was affected but three weeks to update software & 1 week to answer an email is still poor service.
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 Ski the Net with snowHeads
Ski the Net with snowHeads
I was going to reply but I think all the previous replies have it covered.
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 snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
tangowaggon wrote:
Well, yes, I should have checked sooner whether my tranceiver was affected but three weeks to update software & 1 week to answer an email is still poor service.


I'd agree that 1 week is poor to respond to an email but 3 weeks for the update seems a reasonable worst case scenario.
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
They were originally quoting a 6 week turnaround time although, as evidenced on these forums, most seemed to get their units back within 10 days.
This was a precautionary recall of lots of devices and there are bound to be peaks and troughs in the traffic of returned units: if you happen to be part of a peak, they can't just magically do them in no time. I think a 3 week turnaround is pretty fair at peak season and tangotrums are hardly likely to help.
Like I say, I wouldn't be surprised if you do yet get it back in time for the SOPiB - lucky you're not on the GnarliBuG now, eh? Wink
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 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
Mr T. I'll bung in a spare Orto 3+ for you.

Paul H.
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 You know it makes sense.
You know it makes sense.
@admin,
Quote:

tangotrums

Laughing
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
F*ckin gingers. Fiery bunch them

Bring on Brexit, any remaining human rights will be removed wink

On the bright side itll be ready for BB 2020 Happy
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 Poster: A snowHead
Poster: A snowHead
In my work, I am used to arriving on a job on Monday, ordering the specialist equipment by 2pm and it arrives lunchtime Tuesday, the really slow suppliers take till Wednesday. Even custom made items are on site within the week.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Ok, hands up time, I'm a tw@t
Just had an email from Ortovox, two days after they said it would be three weeks, to say my tranceiver is on it's way back to me already!
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Laughing @tangowat! Laughing

I thought it would probably work out fine snowHead
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 You need to Login to know who's really who.
You need to Login to know who's really who.
@tangowaggon, Don't forget to follow up any narky emails you sent with an apology. The people receiving them will appreciate it Toofy Grin
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
@admin, I feel a name change is in order @TangoTwat, Happy
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 You'll need to Register first of course.
You'll need to Register first of course.
Scarlet wrote:
@tangowaggon, Don't forget to follow up any narky emails you sent with an apology. The people receiving them will appreciate it Toofy Grin

Mabe even alter the thread title to
Ortovox recall warning, Brilliant service.
wink
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
tangowaggon wrote:
Ok, hands up time, I'm a tw@t
Just had an email from Ortovox, two days after they said it would be three weeks, to say my tranceiver is on it's way back to me already!
I was going to wait a week before responding to this thread, but Laughing Laughing Laughing
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Sack the Juggler wrote:
tangowaggon wrote:
Ok, hands up time, I'm a tw@t
Just had an email from Ortovox, two days after they said it would be three weeks, to say my tranceiver is on it's way back to me already!
I was going to wait a week before responding to this thread, but Laughing Laughing Laughing


Much more fun to take the piddle though wink
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 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
GlasgowCyclops wrote:
@admin, I feel a name change is in order @TangoTwat, Happy


Seconded
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 Ski the Net with snowHeads
Ski the Net with snowHeads
tangowaggon wrote:
Ok, hands up time, I'm a tw@t
Just had an email from Ortovox, two days after they said it would be three weeks, to say my tranceiver is on it's way back to me already!


Full marks to you for admitting this.

I second the idea that, ideally, you should change the thread name and email Ortovox saying 'Thank you and sorry for earlier comments' too.
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