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Poster:
A snowHead
Poster:
A snowHead
Booked flights with air canada from montreal to denver back in March for next February this was a direct flight at the time.
Just found out by accident ( as I filled out my advanced passenger info ) that they have changed the flight from direct to via Toronto and now departing 2.5 hours earlier than originally advertised with a departure time of 6am and a 2 hour minimum check in!
I rang air Canada to be told they don't have to tell me about these changes via phone or email in fact the customer service helpline were completely unconcerned!
They have offered to change to a later still indirect flight or a full refund but there are no direct flights with anyone or more sensible flight times which fit the rest of my plans. I asked to speak to a supervisor to look for an upgrade compensation etc to be told that I couldn't and to complete the email forms on the website but i can't do that until AFTER I had completed the flights!
Am I right in thinking they have broken some sort of rule?
This will be my second and final flight with this airline my experience last year was not great either!
Obviously
A snowHead
isn't a real person
Obviously
A snowHead
isn't a real person
I guess they will be covered by T&C's. I don't think you will find the U.S. airlines to be better. If you thought Air Canada is bad, Denver is a United's major hub..........There are no scheduled direct flights available, get out of bed earlier or choose whatever airline/times/price suit you best.
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
I would have had less of an issue with this had just the time changed or it went direct to indirect but both and no communication that's poor
We go to montreal with BA after last years poor air Canada flight and they have emailed me with a 10 minute departure change!
In these days of automation that should just happen!
Currently talking to them via Twitter which got me an instant free response not a 10p a minute helpline based somewhere in the sub continent !
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They are within
the rules
of the EU scheme, however not letting you know is inexcusable from a customer service point of view.
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Poster: A snowHead
