 Poster: A snowHead
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So, I flew back with Lufthansa from Innsbruck on Saturday, and my skis didn't turn up when I landed. All bags were tagged correctly, and delivered at the right spot. I flew with 2 mates, and only 1 bag turned up in Oslo in total. After a frustrating time on the phone, they said that as I flew back to my home country, it could take up to 1 month before I can demand a replacement and they would cover the costs. 4...weeks...in...Norway....without ...skis. WTF is this?
They managed to trace a pair of skis that were in Vienna (of all places)...but the remaining pieces are missing.
Has anyone had this before?
What can I do?
Help
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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44 views and no-one here has ever had this happen to them?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Lilledonmarco, not yet . . . sorry for your misfortune  I've had bags go walkies but always been found within hours and got to me within 24.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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It is fairly rare.
Slightly more common is skis not getting loaded at all because of lack of space on the plane - but then they normally arrive a day later.
And yes, there is an assumption that equipment taken on holiday is only required on a daily basis while on holiday, so you can't generally claim for equipment delays on the return flight 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Lilledonmarco, have you explained the situation to them? I'd push them to cover any rental costs if I were you. Also try speaking to your travel insurance provider.
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You'll need to Register first of course.
You'll need to Register first of course.
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Lilledonmarco, keep all receipts of rental and they should cover the costs.
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| Boosterfaceman wrote: |
| Lilledonmarco, keep all receipts of rental and they should cover the costs. |
Though don't take the piddle with your purchases, just rent or buy what you need or the ins'co will drag their heels over everything . . . on one claim I made for a pair of underpants they quibbled and asked why I didn't just wash the pair I was walking around in 
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