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Dog Tag - personal posessions = NOT INTERESTED

 Poster: A snowHead
Poster: A snowHead
Anyone else tried to make a claim, seems they are bein somewhat slippery even on the claim form......
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
We used dog tag last year and to be fair i thought the cover was pretty good (on paper) as well as price. But we made a claim as my other half had to be carried off the slope after doing her knee in, the claim took almost a year to settle. We filled in the forms the week after we got back and then heard nothing for about 3 months, they then sent another form to fill in (same one) with a letter saying they had not recieved anything and needed this to complete the claim. 4 times this happend and each time they claimed they had not recieved the form. i find it hard to believe it was lost in the post 3 times. I've nothing against them they were very helpful on the phone, and when we had to call them while we were out there they were very good. Its just a shame the claims process took so long to settle. We desided not to renew with them this year
latest report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Completely the reverse of my experience of Dog Tag claims, I have made two in the last few years, both settled with no fuss, in fact one was settled and money in my bank account within 14 days.
The lost in post does seem odd, anything as important as a claim for money I always send tracked/to be signed for.
ski holidays
 You need to Login to know who's really who.
You need to Login to know who's really who.
Boredsurfing, I actually think they had/have a problem with internal mail as one of the claim forms they sent her had someone elses name on the cover letter! Dont get me wrong they were great over the phone but it just got a bit frustrating that they just didnt seem to be getting the completed forms from us. Can't recall if we sent it recorded or not i would have thought so after the first one
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