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Alp-line and shuttles direct
 Poster: A snowHead
Poster: A snowHead

Hi

It appears that shuttles direct have bought the rights to use the old Alp-line site. Just to let you all know that if you book these transfers you will be using shuttles direct and not Alp-line. Some of the old wording is now incorrect as it refers to the old services provided by Alp-line.

Andy
ski holidays
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

Alp-Line went out of business I think so I guess Shuttles Direct have taken over their routes
ski holidays
ski holidays
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

Shuttles Direct are just an agency brand owned by a Spanish company: http://www.viajesalameda.com/index.php?idioma=En. They do not own or operate any vehicles and have no licence to do so.

There appears to be no UK or French office base and the 0870 number diverts to Spain.

http://www.viajesalameda.com/conditionsCarriage.php?idioma=En

So actually, if you book with them, you have no idea who will actually turn up (or not) to provide your airport/resort transport.

Nice bit of 'buck passing' in their T&C's: 'O.COMPLAINTS
◦Because your contract for your arrangements is between you and the Supplier, any queries or concerns relating to your service should be addressed to them'.

(... hang on a minute.. a customers contract is with you as the agent. It is up to you the agent to ensure your contractor/supplier delivers)

Love the way they say you can only contact them by email too Shocked
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snow report
 You need to Login to know who's really who.
You need to Login to know who's really who.

Andrew

It seems that only you and I are concerned with this. To everyone do not book a transfer on the Alp-line site expecting an Alp-line vehicle to collect you. I do not know who has the shuttles direct contracts yes different supplier for Tarentaise than the PDS.

You have been warned.

Andy
snow report
snow report
 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.

Chamexpress wrote:
Shuttles Direct are just an agency brand owned by a Spanish company: http://www.viajesalameda.com/index.php?idioma=En. They do not own or operate any vehicles and have no licence to do so.

There appears to be no UK or French office base and the 0870 number diverts to Spain.

http://www.viajesalameda.com/conditionsCarriage.php?idioma=En

So actually, if you book with them, you have no idea who will actually turn up (or not) to provide your airport/resort transport.

Nice bit of 'buck passing' in their T&C's: 'O.COMPLAINTS
◦Because your contract for your arrangements is between you and the Supplier, any queries or concerns relating to your service should be addressed to them'.

(... hang on a minute.. a customers contract is with you as the agent. It is up to you the agent to ensure your contractor/supplier delivers)

Love the way they say you can only contact them by email too Shocked


Since they are based in Spain, I guess they need to comply with spanish and EU regs on accountability and contact details.

I know UK companies are obliged to put real-world contact details on their website as well as co number where relevant, and as you say, the contract is with them irrespective of who they are subcontracting out to. But I guess it might be different in Spain
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