 Poster: A snowHead
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Hi
Has anyone ever tried to contact Snowrental and actually managed to get a response from them? We had to cancel a trip at Easter and we'd booked ski hire through Snowrental. To make a claim with my insurance company I just need an email from them confirming that they have not already refunded us. Getting this is proving a nightmare-can't get through on the phone whatever option I take (including the one to pay them some money!), emails take days/weeks to get a response. They've confirmed with the hire shop that we didn't use the booking so I just need a 10 second email off them to say they haven't refunded us!!
Does anyone have any back door into Snowrental or has managed to get through to someone? I'd write a letter to the Head Office but can't find the name of someone to address it to!
Cheers in advance
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I emailed help@snowrental.net when I selected the wrong shop in Arabba. A quick reply was forthcoming and the error corrected - but that was in season. Perhaps they're on hols?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Cheers, that's the email address I used. There is someone around (called Emma) who has got back to me on a couple of occasions after much delay! I suppose they could just be understaffed at the moment?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I have found Snowrental absolutely shocking. After promising me a refund in January due to their muck up in my booking, wrong shop etc etc and after goodness knows how many e-mails - up to at least double figures, I have given up on my refund. I too was in numerous e-mail contact with Emma and also spoke to their office on several occasions. Still no refund and now no replies to e-mails. I wont be using them again. Poor administration and extremely poor customer relations!
I do hope you have better luck with them that I did and you receive the e-mail for your Insurers.
Good luck.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I've been trying to make a booking with Snowrental online (for Zermatt at Christmas), having used them previously without problems. But I can't get the website to work, or get any response via e-mail or phone. Does anyone know if they're still trading? Mind you, based on other posts, I think I'll be looking elsewhere - suggestions welcome.
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You'll need to Register first of course.
You'll need to Register first of course.
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I've used Snowrental quite a few times over the years and had no problems. Was charged twice for hire last year ( at time of booking and in the shop) and have been trying to get a refund. Had a reply about April saying they would look into it but nothing since. No email replies and the website as stated above isn't working. I've tried their sister company Ski Horizons and also no reply. It's almost ski season so you'd think they'd be open for business by now.
I think they must have folded.
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I had heard a rumour a while ago that they'd folded. 
Shame, because I've always found them to be cheap and never had any problems. I recommended them quite a lot to friends. It sounds like they're (were) hopeless when something goes wrong though. Seems to be how the "low-cost" business model works in most cases.
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yes they are an ex-rental company, they have ceased to be.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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My friends recommended me this site too, but you can´t book on snowrental.
Are there any alternatives?
My family and I will go to Meribel in Feb.
thx
Rod
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| powmania78 wrote: |
My friends recommended me this site too, but you can´t book on snowrental.
Are there any alternatives?
My family and I will go to Meribel in Feb.
thx
Rod |
SnowHeads get a discount at SkiSet - they seem to have several shops in the various Meribels. Not sure how you get the discount, though 
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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I used AlpinResorts again search on here to find the discount code. We used them to hire skis in Courcheval previously and we have booked through for St Anton this year.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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but clicking on those links just gives me the error:
"Template->make_filename(): Error - file wheeeee.tpl does not exist"
Maybe it's just me though.
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You know it makes sense.
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Ahh yes, seems to be specific to opera. If I try in firefox it does indeed work.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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kieranm, you're using the 'mobile' template for viewing the forum which doesn't always support all functionality.
Unless you are using it deliberately for some reason, go to User Facilities (top left) => Forum profile and change the template from 'Crisp' to 'SubSilver'
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Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Are you sure Standee? A skiset code?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Thanks for your answers.
I just booked at www.alpinresorts.com because the are more than £ 30.- cheaper.
Hope equipment is also perfect 
cheers,
Rod
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You'll need to Register first of course.
You'll need to Register first of course.
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Just a quick update on the 'Snowrental problem' in the OP...I received an email advert from SnowRental the other day so maybe they are back in the land of the living.
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Alpinresorts have always been excellent in my experience. Use voucher code "news133".
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| Stumbler wrote: |
| ALPINRESORTS have always been excellent in my experience. Use voucher code "news133". |
Alternatively use the code: SNOWBALL which gives the same prices as news133 but helps support snowHeads too 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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My experience of Snowrental is - cheap but not the cheapest. The after sales service is non existent if you have a problem. I have used them before a few times - no problems everything was fine. This time the shop had issues with my booking. I had to pay the shop extra. When I returned Snowrental were not interested. Their attitude was I had a problem with the shop and I should sort it out with the shop. They failed to acknowledge that I had already paid them Euro376 and therefore my contract was with them.
The on-line support system is a really good concept, which falls down due to the people manning it.
So on this occasion my rating of Snowrental is .. poor.
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I think snowrental has been bought out by Skiset and revived.
Certainly, their website booking processes (including resorts/shops available) are completely identical.
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FAQ
on the higher end stuff is less than that I can get with a discount code.