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Another Car Hire Scam?

 Poster: A snowHead
Poster: A snowHead
Having been back a week, we have just received a bill from a major car hire operator at Memmingen Airport.

Cunningly, they have marked the car collection down about 30 mins too early and the return as about 2.5 hours later than the actual - and charged us an extra day's rental.

We didn't spot the check out time on our paperwork and the counter was unmanned when we returned in early evening.

This is a new one for us - so I just thought I'd warn fellow Snowheads. Meanwhile, we are pursuing it with the rental agent. The amount involved isn't exactly huge (about €34, which would be quite reasonable for an extra day!) - but we shouldn't have been charged any extra - the snow tyres rip off was quite bad enough... Confused
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
I had the same with Avis mountainaddict. An email from British Airways customer services confirming that I was on the flight and that the flight was on time saw them off.

Good luck.
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Many car hire compounds have CCTV and recording of vehicle entries and exits. Maybe you should ask them to 'check their CCTV'.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
Quote:
Meanwhile, we are pursuing it with the rental agent. The amount involved isn't exactly huge (about €34, which would be quite reasonable for an extra day!)
A result!! E mailed the broker and have had the charge for the extra day refunded Smile .
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