 Poster: A snowHead
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
|
Libertine, The company originated in Montalbert a few years ago with self catering appts. and has expanded to what it is today.
Last edited by Obviously A snowHead isn't a real person on Thu 26-09-13 16:01; edited 2 times in total
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
|
I'll second that - went to La Ros with them last year and we were v pleased with the company in general and our host specifically...
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
|
Hi we stayed in a self catering appartment in montalbert last year, was fine, appartment was clean and tidy only thing could say was some bits could have do we with replacing dustbuster hoover and a few loose fittings but by french standards was very good. Appartment right on the slope. And was cheap would use again
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
I just went to La Ros with them last week and am not so happy.
The room I was allocated was not as advertised (and as of today is still being described inaccurately on the web site).
The communication and information I received prior to travel proved to be lacking.
I was asked for feedback and am so unhappy with the way my feedback has been handled that they've talked themselves out of potentially 5 figures worth of repeat business for this season alone and would never use them again.
Chalet size and location and staff on the ground, however, were very good.
If you want any more details, feel free to PM me
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
My Family just returned from a week with mountain heaven in La Ros.
Chalet was fine and chalet staff service was great.
Unfortunately they spoiled the last couple of days of our trip by informing us we were being transferred back to the airport at 6am,with us being a family of 4 this meant getting up at 4.45am in order to be ready to leave on time.
When we booked I stressed to the company operatives in UK that our return flight was 12.30 and they assured us that the six people on this flight would have a later transfer than the other seven in our group, who flew at 10.45. Despite having two of their own mini buses they made us leave at 6.00am and we were in the airport at 8.25 - we could not even check in til 10.30 so we had to stand around guarding our skis and luggage for two hours then we had another two hour wait before we flew.
We arrived home shattered and feeling let down and cheated! I have emailed them but they sent a couple of inaccurate emails and then went silent.
Shame as the holiday prior to this had been excellent.
|
|
|
|
|
|
|
|
Hi
Its Nick here from Mountain Heaven, I have just seen these posts and would just like to say that we take all comments seriously
We try to make sure that all rooms are described accurately and we have double checked they all are in La Rosiere and we have changed the descriptions on two rooms that may have been very slightly inaccurate - thats why we always ask for feedback!
In terms of the transfer we did explain to the guest that the traffic had been terrible in the Alps in the previous weeks and due to some guests almost missing their flights our drivers decided to leave earlier that week due to it being one of the French half term dates - fortunately the traffic was light that day and they did get to the airport early. As many of you will know the traffic though Bourg and down past Aime can be terrible and on some weeks it was taking 6 hours so we have a duty of care to make sure the guests get to the airport on time.
Thank you for the feedback though as it will help us to improve our customer service!
Nick
|
|
|
|
|
|
|
|
|
Nick the owner is definitely a decent bloke and can ski (and knows how to find & enjoy steep powdery slopes in late April) which is always a bonus! I am sure they would treat you well. La Rosiere is also amongst the resorts our clients really enjoy.
|
|
|
|
|
|
You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
|
and Nick always buys the beers when he is in the resort 
|
|
|
|
|
|
|
|
|
I have no connection with either the company or any of the guests but can confirm that some people have very optimistic ideas about how long transfers will take on busy days. You did very well to get there in 2.5 hours - that's driving to the speed limit the whole way. I would definitely allow twice that, at the very least, on a busy transfer day.
|
|
|
|
|
|
snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
|
|
Good on you Nick for coming onto the forum and responding to the comments directly. There are plenty of tour operators much larger than you who wouldn't be willing to do so!
|
|
|
|
|
|
And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
|
|
Anyone been with Mountain Heaven this season? Catered chalets vary so much depending on the hosts, so up-to-date review would be very welcome please. In fact, I would welcome review of any catered chalet visited this season. We're looking for a chalet with en-suite rooms, close to lifts (or with very good transport to lifts), with access to a large ski area. We really prefer a deal including flights and transfers, but at least MH include transfers in the price. We're hoping to get a late deal for travel on 2/3 February.
|
|
|
|
|
|
|
|
Hi Jehu,
We have space for 3rd Feb in our chalet Bon Vie in La Plagne if that's any use? £399 pp fully catered
The link to our site is below and you can see reviews on trip advisor - or ask here on snowheads for someone who has stayed with us.
Happy planning!
|
|
|
|
|
|
You know it makes sense.
|
|
Hi Snow and Sunshine, just wanted to say thanks for a great week in Chalet Campanules. Regards to all.
|
|
|
|
|
|
Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
|
|
sad
Last edited by Otherwise you'll just go on seeing the one name: on Sat 16-03-13 17:45; edited 1 time in total
|
|
|
|
|
|
Poster: A snowHead
|
|
I laughed a lot when I read about the noisy bread man, I now have visions of a bread man with a full symphony orchestra playing Dvorak's new world behind him.
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
| Quote: |
Duke wrote:
Hi Snow and Sunshine, just wanted to say thanks for a great week in Chalet Campanules. Regards to all.
Be careful about Chalet Louis, walls are paper thin and you can hear EVERYTHING in the adjoining bathrooms. The food and wine is good, but not all rooms have windows and the plumbing is primitive (runs through one of the bedrooms) so it is VERY noisy. The bread man arrives before dawn and the noise will wake you up Crying or Very sad
|
We don't have a chalet Louis at Ice and Fire Jooboo, did you mean Mountain Heaven?
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
Nor do we have a music-loving orchestra-playing bread man 
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
[quote="Snow and Sunshine"][quote]
Duke wrote:
Hi Snow and Sunshine, just wanted to say thanks for a great week in Chalet Campanules. Regards to all.
Last edited by You need to Login to know who's really who. on Sat 16-03-13 17:45; edited 3 times in total
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
|
We rented a couple of self- catering chalets from MH last season in Montalbert. No complaints about MH, they were friendly and professional throughout. The apartments were, however, seriously basic. The master double was s small that it could only be accessed from one side of the bed. The bed fitted the room exactly on three out of four sides! So, decent company, but pretty crap apartments. Maybe they were fair value for the price but I don't want or need to be that uncomfortable on holiday. No reason to assume all their apartments were that poor, but the two I saw were..... Basic.
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
|
Any more up to date reviews of mountain heaven?
|
|
|
|
|
|
|
|
|
@MJB, Where are you thinking of going with them? We went to Montalbert with them 9/10 years ago and the apartment was great. I have some knowledge of their Swiss apartments too, which are also very nice.
|
|
|
|
|
|
|
|
FAQ
