 Poster: A snowHead
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I have just been charged 10 swiss francs to my credit card by Rent Occasion Sarl, Geneva, (Hol. Autos partner), over a month after the car was returned to Gva airport, with no explanation. Not for fuel, no damage, so no idea what it's for.
Anyone else had this? It's happened twice to me now...
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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stephen buck, might be a charge for the bus to the car park. This happened to quite a few Snowheads a few years ago (including me) & we got refunds when we complained to HA.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Thanks - we didn't use the bus, though, but merely handed over the car to the HA representative at the GVA airport car park.
Unless they are trying to charge me for his car park exit?? I was charged for parking when leaving the airport after picking up the car... surprised me, as most other car hire companies the parking is free.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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stephen buck, we've had this before when we were incorrectly charged for an environmental fee by the partner agent. Contact HA...they should arrange a refund for you.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Happened to me too. Currently chasing it through Holiday Autos.
Rent Occasion hand over/receive the cars directly to the customer in the arrivals car park so there is no bus ride to the P51 car park. I'd cancelled my booking in advance, within the no charge notification limits, so was very surprised to have been billed. I've used the same company many times previously via HA so they must have held on to my credit card details when they previously took a copy of the card for the insurance excess?
Always check that you have a full tank of fuel with them before the rep disappears. A couple of times it's only been 2/3 full but expected back with a full tank. I hire a lot of cars at Geneva. With all the hire companies, do take the time to thoroughly check the car over before driving away and if possible on the return, get it signed off.
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You'll need to Register first of course.
You'll need to Register first of course.
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OTOH I was super happy with HA when I couldn't make it out to VT pre xmas 2010 due to snow in the uk. Simply phoned them up, gave them the explanation of why I wouldn't be able to collect the car and got a full and immediate refund..
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Watch out with Holiday Autos - just come back from a break in France after renting a car through them from the French side of GVA airport. I booked online and it indicated that an additional driver was included ( I usually book from the French side for this reason). However Sixt insisted they had no record of this and charged us for the additional driver. I'm going to take this up with HA
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FAQ
I didn't complete the booking online, I rang them explained this and got them to book it at the headline price quoted with the additional driver included, which they did.
