 Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Did it ruin your holiday? are you that lazy that a walk up a hill (was that suprising? you are UP A MOUNTAIN) put an end to any holiday enjoyment?
Stop reading the pandoras 
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Sorry I asked 
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provenjohn, write a pleasant informative letter to TO suggesting that aspect could have been better and then forget about it and move on 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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provenjohn, how old are the kids?
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You'll need to Register first of course.
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Was it impractical for the coach to get up the hill and back maybe? I'd be a bit annoyed at no apology for a late pick up (especially at that time in the morning), but really not worth the hassle of complaining and not the worst thing in the world.
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What did the brochure promise?
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If you're not happy, complain!
Why ask people's advice on whether you should complain or not?
More importantly, how many lifts were open, was there any snow at all and did you get a refund on your lift pass?
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| clarky999 wrote: |
| Was it impractical for the coach to get up the hill and back maybe? I'd be a bit annoyed at no apology for a late pick up (especially at that time in the morning), but really not worth the hassle of complaining and not the worst thing in the world. |
+1 and then DIY next time so you only have yourself to blame
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provenjohn, depends what the TO said when you were sold the holiday.
Failing all else, sue God, that's what I suggesting elsewhere...
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Monium, idiot, God isn't real anymore.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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provenjohn, from past form, not on this site!
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No its not reasonable for the TO do that. They should have provided a taxi onwards if the bus couldn't get up the hill. We had that at Ellmau this year although it was probably a bit further than 1/4 mile. Took a long time to walk up there anyway!
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You know it makes sense.
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cathy, agreed, we had a taxi from the coach park in Zell am See to the hotel, where the streets were too narrow for the coach
Last edited by You know it makes sense. on Tue 19-04-11 8:58; edited 1 time in total
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Provenjohn If you can't get a bus to the hotel then walking 400 yards is perfectly reasonable. Running around the village in a taxi or minibus is just as irritating (especially if you are the last drop off). We had to do this in St Anton last time we were there and the minibus took 20 minutes to turn up. We klnew where we were going and could have walked it quicker but of course the rep said it would be here in a minute. It happens in loads of resorts where the streets are narrow or snowy (try Avoriaz where the streets are all snow and there are no cars at all just big sledges to push your luggage around in). I suggest you get luggage with better wheels for next time.
As for the delay in the pick up - of course, it being 04.20 everyone is a bit more grouchy than they might otherwise be and because you are going home and your holiday is over you really just want to get on with the job. On the other hand it is more of a headache for the TO with you getting to the airport later than intended and the possibility of missing your flight - which you would, no doubt, then expect them (justifiably) to sort out.
The thing you have to ask is what was the harm to you and what would be a reasonable resolution that would satisfy you? Sure, you might have expected an apology from the rep or the driver when the bus turned up late but it wouldn't have changed the time he turned up. OK, you might have expected a line in the brochure to say that you would have to walk to your accommodation but you still would have had to walk. A small amount of money £20 - £50 is going to make little difference to your wallet given the general costs of skiing so I can't see what you are looking for?
Personally a bit of a warm up before a weeks skiing is not going to kill you and hanging around a car park early in the morning is a pain but no worse than hanging around a bleak airport an hour longer either (I assume you caught your flight on time or else you I guess you would have told us).
When travelling with a TO you just need to chill out and accept that you will not be dealt with individually but en masse. That's how the model works. As long as you acknowledge it and play the game there are definitely worse things in life.
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Poster: A snowHead
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Name and shame? no way
Ask for comp? no way
Write a letter expressing your thoughts and how they may improve their service? Yup if it makes you feel better.
Just my thoughts
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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It is definitely unacceptable, you are the customer and should expect a certain level of service, I would write explaining why you will not be using their company again. To many options at the moment to accept shoddy customer servie!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Thanks for the replies, apart from the one accusing us of being lazy.
Yes I have written a polite letter saying we were not very impressed.
Now to attempt a lift pass refund 
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provenjohn, IMO, not not really, it's not that big a deal, unless I've missed something. But a polite letter is maybe the best way forward if the inclination is there. For the kind of trip that may find you hiking much worse, it's a bit of a hollow complaint. At least you didn't (probably) have to trudge through snow, .
Good luck with the pass refund. Last trip out, the whole area I was in lost the lifts for most of the day. All the people who bought tickets at the booth had instant refunds, and were advised hire costs would also be refunded. Not if you bought a TO ticket though. Talk to your TO, although as yet I've not been ar$ed, as I've a feeling I know how the conversation will go.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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provenjohn, Did you also have to walk down that same hill to the lifts in the morning and back up again in the evening.
I think lazy is a little strong but on the other hand i dont think Nadenoodlee, meant it as the post reads (smiley at the end). But you are on an active holiday so get active, pick your stuff up and just get on with it 
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ricfrench, I do think he is lazy.
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lightningdan, LATE DEAL - do you use a brochure to book? Unless it is a) in the T&Cs or b) in the Errata then it's not part of the contract. I'm pretty sure no TO would ever say "drop at your door" in their legal bits.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| provenjohn wrote: |
| then having to search for the apartment reception on their own?( |
A quarter of a mile is presumably less than the distance you had to walk at Gatwick.
As for having to search for the apartment reception on your own, was it reasonable that you had to choose your own socks every morning rather than the TO choose them for you?
Why, once they go on a package holiday, do people feel that everything should be done for them. (I must be honest, I hate that aspect of a package holiday. "No I jolly well do not want you to book my skis, or ski lessons, or restaurant. I'm perfectly capable of doing it myself, and if I've done it then I have only myself to blame so it's much less stressful than if you've messed up.")
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provenjohn, all of your questions depend on the quality level (read: price) of your holiday.
If you paid thousands and thousands for some kind of VIP treatment 5* Gold Standard holiday, then it sounds like you've been had.
On the other hand, if it was some bog standard £600pp package deal, then I can't see that you have any genuine complaint about a 400m walk.
The 50 minute delay sounds avoidable, and a justifiable complaint, but really what do expect will happen apart from "sorry"?
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| Nadenoodlee wrote: |
| ricfrench, I do think he is lazy. |
And I think you are extremely rude 
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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provenjohn, I agree with you. I'm not lazy, but I cannot carry my skis, boots and bag (I don't have the physical strength) qtr of a mile and definitely not up a steep hill. Having said that, if there was something which said "note there is an uphill walk to the apartment" as I have seen on any number of TO sites I would have contacted the TO and asked if they could order a taxi. If there was no indication then I would have asked them nicely at the time what they could do to help.
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holidayloverxx,
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I'm not lazy, but I cannot carry my skis, boots and bag (I don't have the physical strength) qtr of a mile and definitely not up a steep hill.
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+1
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You know it makes sense.
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holidayloverxx, how, pray tell, do you get to the lift in a morning?
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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We have in the past been dropped off some distance from our accommodation (Belle Plagne) , but on the occasions we had to walk (it is pedestrianised after all) our luggage was taken up in the handymans van, and we were then met at reception.
At the time we had two small children, and it would have been impossible to carry luggage and supervise kids without assistance. No to mention the lifts were out of order.
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Poster: A snowHead
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| Guvnor wrote: |
| holidayloverxx, how, pray tell, do you get to the lift in a morning? |
I walk carrying my skis, but not my 20kg bag!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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holidayloverxx, in your ski boots, with all your ski gear on, no doubt?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Guvnor, funnily enough, my ski gear doesn't weigh 20kg, and I doubt that holidayloverxx's does either. And it's a lot easier to carry a pair of skis than a ski bag. Similarly, it's easier to walk in ski boots than to carry them along with a ski bag and a suitcase. So I'm wondering if you are making anything other than an idiotic point.
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You need to Login to know who's really who.
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provenjohn, are you sure you got off at the right bus stop?
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| Guvnor wrote: |
| holidayloverxx, in your ski boots, with all your ski gear on, no doubt? |
don't presume to know what I can can cannot carry - you do not know me
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You'll need to Register first of course.
You'll need to Register first of course.
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provenjohn, sulking because you had to walk 1/4 mile is lazy. You walk farther than that from the airport front door to the check in desk. I am genuinely suprised that someone who is going on a ski holiday wants to complain about this. Get some perspective.
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in the circumstances i wouldn't complain. I would be quite content to walk a bit. The late bus is a pain but again it has been my experience that on TO arranged trips, bus connections can often be late. It is definitely a pain but I couldn't be bothered complaining about it. Each to their own though. If you feel you want to complain then I won't criticise. Do let us know how you get on.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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DB, would that be a US centre ? A friend was amazed when he went to the states to stay with friends and they took a car to go to the next door neighbours BBQ, it was further to get in the car and go down their drive then up the neighbours than it was to simply walk across the lawns at the front of their two houses (about 150 ft door to door) but that's what they did, 500ft car journey and 20 ft walking, he said the bizarre thing was that each morning they'd do 30 mins to an hour of jogging on their home treadmill.
provenjohn, leaving a family especially one with young kids and lots of luggage with a 1/4 mile walk seems a bit unreasonable especially if not mentioned in the brochure/website or whilst booking
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FAQ
