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Lyon airport problems
 Poster: A snowHead
Poster: A snowHead

Hi All,

A short piece of advice- when traveling through Saint-Exupéry airport with ski equipment, make sure you print the airlines terms and conditions!

For certain destinations Lufthansa etc offer free ski+boot transport provided you register ahead. The problem is that the local check in staff at Lyon are simply not aware of the rules applicable to each airline.

We had a long discussion with them and they refused to let us check in the boot bags as well as the skis. The same happened to us earlier in the year when traveling with baby stuff through Lyon, and the only solution seems to be to print out all the relevant T&C from your carrier. Note that the e-tickets alone don't have the relevant information.

J
snow conditions
snow conditions
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

Many check-in staff are jobsworths. Give some people a little bit of power and they enjoy exerting it and causing a bit of misery.

Obviously you need to complain strongly to Lufthansa and maybe they will then put a bit of pressure on to the handling agents to train their staff better.
snow report
snow report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

To be fair, although there was lots of the usual "C'est impossible!" etc, they were polite and just did not seem to know the rules. In the end they just gave us extra hand luggage tags for the boot bags, which fortunately did not cause problems later on with staff at the gates. Nevertheless, Lufthansa have already received a polite email!
snow report
snow report



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