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Ellis Brigham Mail Order
 Poster: A snowHead
Poster: A snowHead

My gf ordered some Volkl Kikus from Ellis Brigham online, to be delivered to Innsbruck. Two weeks later (delivery was supposed to be in 5 working days from what I could work out) , and all we've had is the confirmation of payment email. No skis, no tracking number, no further contact. They don't reply to emails, or answer the phone (in the mail order department anyway) - three times I've spent 15 mins + on hold. Is such poor service normal?
snow report
snow report
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

I'd get hold of the HQ main number that will get you through to the directors. And get the email address that connects with his PA. I'd email direct to the MD/CEO and back this up with a phone call to the main man.

The company used to be run by Bob Brigham, but he may have retired now. If it's still family-run, then anyone with the surname Brigham ought to be able to sort you out immediately. I used to deal with them, and they always seemed pretty professional.
snow report
snow report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

Sent them a 'strong-worded' email today and they called back pretty quickly, so all is sorted now.
ski holidays
ski holidays
 You need to Login to know who's really who.
You need to Login to know who's really who.

Hi mates
Two weeks ago I ordered a ski jacket from EB. Still waiting for my parcel.
Many email sent and received for delivery company and so on.
Today again I sent email to remind them but no reply.
I have already closed the season yesterday and that's why I am not hurry for my parcel.
Will I ever receive it?!?!
latest report
latest report



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