 Poster: A snowHead
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We visited Borovets at New Year but unfortunately there was no snow so all but the nursery slopes and a red or two were closed. LloydsTSB won't payout without confirmation of the piste closure from our tour operator. As we were DIY we do not have a tour operator.
Has anyone encountered this problem before?
Cheers, Pete
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Normally, they require confirmation from either the TO or a local lift company representative.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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all but the nursery slopes and a red or two were closed
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that probably means they won't pay out anyway - those clauses are very tightly worded. There were some pistes open.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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An insurance claim of any sort will always need to be backed up by some manner of proof. Maybe it's possible to contact the resort lift company for details of how many lifts were closed on which days to substantiate your claim?
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I wouldn't bother.
1 lift + 1 run = no piste closure
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You'll need to Register first of course.
You'll need to Register first of course.
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Mike Pow, pam w, That depends on the policy.
Many do indeed require all runs to be closed, but some (e.g. Direct Travel) only require 80% of the runs to be closed.
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PeteMan, e-mail the lift company and tell them you need confirmation of the % of lifts closed in order to claim on your insurance. They should sent you an attestation (we do this when asked). However, unless the closure was pretty extensive, your insurance probably won't pay
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PeteMan, Bad news - if it's the same policy as mine (platinum) you won't get anything I'm afraid unless it's total closure of lift system...
Section L – Piste closure.
What is covered.
We will pay You up to £15 per day, up to a maximum of £150 for the cost of
transport to an alternative site if lack of snow conditions or avalanche results in
the closure of skiing facilities (excluding cross-country skiing) in Your resort and it
is not possible to ski. The cover only applies:
a) to the resort which You have pre-booked for a period exceeding 24
consecutive hours and for so long as such conditions prevail at the resort,
but not exceeding the pre-booked period of Your Trip and
b) to Trips taken outside the United Kingdom (other than Scotland) during the
published ski season for Your resort If no alternative sites are available We
will pay You compensation of £15 per day up to a maximum of £150.
Special conditions relating to claims
1. You must obtain written confirmation from the tour operator (or their
representative) of the number of days skiing facilities were closed in Your
resort and the reason for the closure.
Saying that a few years ago my wife managed to get some money back for hired skis that went missing under circumstances that strictly speaking the policy didn't cover, so try anyway.
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