 Poster: A snowHead
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Just had my account credited with £400 or so after having a flight back from Geneva to Liverpool cancelled after it snowed in England. We had to spend two nights in Geneva until they could get a return flight to us. Easyjet paid for the taxi, hotel and meals.
Pretty good that I think.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Chris Bish,
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Chris Bish, excellent.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Good news, Chris! I just have this feeling that Ryanair would not have done the same.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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British Airways wouldn't do the same!!
I suppose the difference is that they took our bags off us before the flight was cancelled. I think that gives them obligations.
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You'll need to Register first of course.
You'll need to Register first of course.
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Chris Bish, Yep, although it's a while since I was involved with airlies, once they have checked you and your bags in they then have to look after you, although I'm not sure how that works now with on-line check in?
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I've had good experiences withe EZjet when things have gotton complicated.
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We were caught up at the same time, from Munich, except that we hadn't checked our bags in, and the next available flight was in 3 night's time. We travelled back by train overnight. EJ refunded the flights and offered €60 compensation each. Although this didn't cover the full cost of the rail fares I think this was pretty fair considering, and their "customer services champion" handled everything very well, all via e-mail.
Recommended.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Chris Bish, BA would, I think...
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Our easyjet flight was cancelled when returning from Venice last year. It was clear that they had made every effort to get the 'plane there but had run out of time in respect of the crew and the operation of Venice and Bristol airports. Action was a little slow but then they called us all to baggage chek and gave us a piece of paper which explained that, since the cancellation was due to factors beyond their control (snow at Bristol), they had no obligation to do anything for us. However they loaded us onto coaches and took us to a hotel for the night.
I phoned my neice and got her to change our booking to the next evening's flight (no cost) and we went into the airport next morning to check our booking was OK. The booking desk was agglomerated with people who were cursing Easyjet and saying that "they had had to spend thousand to get the first available flight home but it meant going via Sydney".
When we got on our flight in the evening, after an extra day in Venice, it was only 60% full; so I suspect all those people cursing Easyjet had simply assumed they wouldn't get any help and not asked!
When we got back to Bristol we weren't even charged for the extra 24 hours' parking!
I was really impressed with Easyjet, as I have been every time I have flown with them.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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British Airways wouldn't do the same!!
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They overbooked a flight from Heathrow to Edinburgh I was on, gave us £200 (much more than we paid for the tickets) each, drove us to Heathrow to get a flight an hour later and then drove us from the airport to our hotel in Edinburgh when we landed.
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Chris Bish, that is a very good result considering it was circumstances beyond their control, ie snow.
Did you just claim what you spent and they paid it back without any issues? I had the complete opposite last Easter....
regards,
Greg
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You know it makes sense.
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Where have all the sleazyjet bashers gone now ????
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Smokin Joe, they're unusually quiet .
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Poster: A snowHead
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I think it's Ryanair who usually get the stick, is it not? I've always found Easyjet a pleasanter experince then Ryanair, although both seem to go out of their way to make the experience less pleasant then it might be (full service airlines don't do all they might either). When things have gone wrong, I've found all the airlines, including BA, helpful (although I've never experinced such a long delay as Chris Bish's).
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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During Xmas break, I was supposed to fly to New York with Delta. Flight overbooked, so they offered me and my family of 5:
1000 delta dollars each (a total of 5000$), a flight the next day, promotion to business class, free lodging at the Hilton...
Go Delta.
And they offered us the same thing the next day. 
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Caught in the same snow and have to agree, they were handling things really well. We were early for our flight and dropped by the very busy 'info' desk to see if there was any chance of getting an earlier flight. There wasn't (all luton flights had been cancelled and everything going near london was rammed) but they really did try for us noting sensibly that every person on a flight now was one less person to worry about later when those inevitably held up in the snow finally turned up. I was impressed, would be a lot happier flying with them in future - friendly staff were keeping the grumpy outbreaks by those stranded to a minimum and everything seemed to be being handled as quickly as you could expect. aj xx
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Way to go skiking4 
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