 Poster: A snowHead
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just thought I'd throw in a reminder that if you find the cost of your easyjet flight has dropped since you booked it, they will credit you with the difference to be used against future flights. I just yesterday got a £17 credit as a january flight to Venice ex Bristol had dropped in price since I booked it a month or so ago
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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A recent email from them included these 2 items, can't say I'd heard of these before.
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2 Arrived at the airport early? No problem. Hop onto an earlier flight home free of charge.** What's more, if your outbound flight was from London you can now fly home to any of our London airports for extreme flexibility!
** subject to availability.
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| 4 Missed your flight - No worries! Catch the next available flight for a flat charge of just £35, if you turn up at the airport within two hours of your original flight's scheduled departure time. |
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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The missed flight item is great..obviously the flight's got to have spare capacity but at least you know you don't have to re-mortgage the house.....
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You need to Login to know who's really who.
You need to Login to know who's really who.
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How do you do it? I couldn't see anything on the website. Our Geneva flights have dropped about £20 total since booking a while ago...
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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nickH, That was Michelle's wine money 
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brian
brian
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caughtanedge,
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The fare on my flight has gone down! Does easyJet offer a price promise?
Answer
Any easyJet passenger who has made a booking and subsequently finds that lower fares (when taken together with all applicable charges) for the same easyJet flight have become available will be refunded the difference as a credit against future flights on easyJet. The only exception to this is if the lower fares are part of a promotional offer. Please note that each Journey will be treated separately. This credit will be valid for use against bookings made within 6 months from the date of issue. It will expire at midnight on the expiry date and the validity of the credit file cannot be extended. To qualify for a refund the fare must be still available for sale and must be for the same date, destination, and flight number. If your price promise request is in respect of a booking that has been subject to a "flight transfer" or "name change", easyJet will not refund below the value of the original fare paid in the initial booking. All transfer fees and name change fees are non-refundable. To make a claim the passenger must telephone our call centre on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.) Claims made by fax, letter, or email cannot be accepted.
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The one time we arrived late for an easyJet flight they put us on the next one for nothing. I don't think BA would do that if you had a cheapie ticket - friends of ours were charged a great deal when they missed a flight at Geneva (because they'd taken no notice of my Snowheads and Snow-forecast fuelled dire warnings about the forecast weather and the need for snow chains.  ). I've travelled - and friends and family have travelled - a great deal with easyJet and I've no complaints at all. Or rather, I have one; the ludicrous and good-will sapping cost of their phone lines. Especially when you hang on (and it's the only way of getting those credits) with a voice telling you every fifteen seconds that it would be so much easier on the website.
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caughtanedge, looks like brian has answered perfectly for me. My call took about 5 mins all up so well worth the cost ! coincidentally I'll be using the credit toward changing a geneva flight myself !
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brian
brian
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pam w, the excellent saynoto0870.com suggests that:
01582 700036
... should get you through to easyjet's call centre.
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brian, I use that site quite a bit, but the companies seem to often keep a jump ahead - including for easyJet, last time I tried. That's worth a new go, though. Thanks. I have one for eurotunnel which used to get through to some kind of security desk, but they'd put you through to reservations. Now it goes straight through to reservations, which is much better - and makes me feel more positive about the company, too.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Thanks to all snowheads!! The 01582 phone number works (and is free for me, I hope), and they've given me a credit of £45, which is more than I was expecting. But I didn't argue... The only catch is, you have to book by phone to use the credit, and it expires in June 2009. Makes the sinking £ slightly easier to bear....
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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caughtanedge, Nice One !! we'll have EJ cursing it's Bristol customers yet ! ( even though I am rather a fan of theirs)
Just to add that if using up credit which, as you say, has to be done by phone, then make sure that they still give you the equivalent of the internet discount. I was assured that it would happen, but it might be worth checking the net price before you ring to use the credit.
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FAQ
