 Poster: A snowHead
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Hey guys.. here's the situation...
I'm going on a trip with a buncha friends dec 13-20th to les deux alpes. Plan was to fly from stanstead to lyon... Now, i check all my email accounts today checking for the confirmation email... found nothing. Nada... So I check my bank accounts to make sure if I even paid for it.. I then discover a withdrawl of 49.24GBP from "EASYJET LUTON" so I think.. F***. Maybe I booked from luton -> lyon instead of stanstead -> lyon. Well.. no. Cause they dont do luton to lyon.. So does anyone know if they had this link ever? or at start of september?
If so... 1) why no confirmation email
2) how do i ammend it?
3) if i cant ammend it, how do i get reimbursed?
If not... then someones obviously used my details to pay for their flight. I've contacted the bank already askin for a transfer report.
Any other ideas of what to do and not to do?
Also.. i checked the forgot password bit on the easyjet site and it had none of my emails at all.. I assume they make you register before bookin a flight?
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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It always comes up as Luton on bank statements. Try phoning them, maybe their emails have been eaten by your spam filter or something.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Timmaah,
1. Luton is the corporate headquarters, tha's why it says Luton on your bank account.
2. You don't need to register to book a flight
Don't know the answers to your questions, sorry - although have you checked your spam filter?
I woudl call them but maybe expensive if you are in Germany at the mo'
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You need to Login to know who's really who.
You need to Login to know who's really who.
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yeah luton is the hq of stelios's mob...so that's why it say luton on your statement.
you need a booking ref however. Luckily I had my print out when I tried to fly back from cagliari (sardinia) in June - having booked in Jan. Got lot's of 'computer says no' which was a bit of a mare especially with a fat hangover and 2 hours kip the night b4...
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Easyjet have their head office at Luton Airport and that's why it shows up like that on your statement.
If you have an easyjet account you should just be able to log in and retrieve your details. Check your junk email for any messages.
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You'll need to Register first of course.
You'll need to Register first of course.
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jonm, great minds....
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Nah I live in Norwich atm. Thanks for the quick comments... Least I now know why it says Luton. Still baffles me why its not in any of my email accounts. I guess I'll phone em up tomorrow.
edit: i have no bookin ref.. as i have no email.. so.. :/
Last edited by Then you can post your own questions or snow reports... on Thu 9-10-08 17:50; edited 1 time in total
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holidayloverxx, 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Timmaah, maybe you keyed your email address in incorrectly?
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Perhaps... but I can't recieve a duplicate confirmation email as I'm not registered... So I seem to be in a bit of a pickle
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Much appreciated beanie... sent them an email.
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Bottom right hand corner of the page, change the tab from Book-in Online to Manage Bookings. That's how I do it.
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You know it makes sense.
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It is not unusual to not get a confirmation email .If you have an accout with them you can check your bookings in that If you try to ring them be prepared for a long wait!
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brian
brian
Guest
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If you're going to phone them, this will be a cheaper number than their usual customer services number (courtesy of saynoto0870.com):
01582 700036
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Poster: A snowHead
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Not this is much help now but maybe in future. I always, always either print off two copies of the web confirmation or if no access to a printer (very unusual), save the web page or cut and paste it to an email and then email myself.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Timmaah,
Any decent call centre will be able to track down your booking with a few details you can provide, no problem at all.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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JT,
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decent call centre
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Where on earth do you find one of those?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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First Direct?
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Haven't they recently re-routed a load of Stanstead flights to Luton as a cost cutting operation?
I'd heard they'd considered doing simolar between Nottingham/Liverpool too.
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You'll need to Register first of course.
You'll need to Register first of course.
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If you have no access to a printer, try downloading Cute PDF a handy little piece od software that is installed as a printer. It will convert your page to a pdf file, and can easily be saved on your computer.
for printing later.
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olster, decent call centre..?? I know a few..
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I don't usually bother with the email - just print off the page they give you when you book which gives all your details and your booking reference (they tell you to print it off, and that that's all you need at the airport). The email is just a back-up.
Didn't you note your booking reference? That's all you need to get on the plane and to find your booking.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Timmaah, are you sorted?
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Well I'm still waiting for a response from them... If I hear nothin by monday I'll ring em up...
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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you don't need your booking ref, just your name will do. Though i guess if you're called John Smith the reference may help!
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Timmaah, On my last trip I managed to get on with my car parking voucher which I'd handed over by mistake .......
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This is true.. but I booked ski carriage so I want to have the confirmation with me... cause I assume they'll try to rob me for all I'm worth.
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You know it makes sense.
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david@mediacopy, Should be OK, I had ski's too 
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| bertie bassett wrote: |
yeah luton is the hq of stelios's mob...so that's why it say luton on your statement.
you need a booking ref however. Luckily I had my print out when I tried to fly back from cagliari (sardinia) in June - having booked in Jan. Got lot's of 'computer says no' which was a bit of a mare especially with a fat hangover and 2 hours kip the night b4... |
Right I need to follow up on this post - for all the brain boxes that said you only need a booking ref!!
I had a blinking booking reference - but dones the usual of just saving it as an calendar appointment in my phone...however I got lots of 'computer says no' aka polite go forth an multiply type references to the fact I was n't getting on the plane..
It was only when I DUG OUT THE ACTUALLY PRINTED CONFIRMATION EMAIL (which I had in the bottom of my bag but was too tired/grumpy/hungover) to get out that they finally went 'do'h' let us see what we can do and about 30 minutes later I managed to check in. If I hadn't had the confirmation email I would have been totally stuffed...
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Poster: A snowHead
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Yay! After half a dozen follow up emails and "computer says AAAAAAAAH!!!" I finally got the confirmation mail. Thanks for all the replies, was very helpful. 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Timmaah, Phew!
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