 Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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sarah, Nightmare! I would drive to Castleford and make a day of it by going to see a film and having a meal etc. They don't deserve the business at Chill Factor with that level disinterest. You have been amazingly patient already.
They all may have a minimum age but if so it should be prominent on their respective websites.
Good luck and I hope you all have a top holiday.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Castleford AFIK charge £150 for an hour's private lesson 
They do however offer Parent/Toddler lessons at £30
From their website:
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| A 45 minute lesson for beginners aged 3 to 6 years old. The child must be accompanied by an adult who meets our minimum recreational standards. This is the ability to link your turns, control your speed and use the button lift. The parent is there to assist the instructor in the lesson only. There will be 5 children and 5 adults to 1 instructor. The child will be introduced to the slope and equipment, and taught basic stance and balance exercises. This will lead them to do a basic snow plough and eventually, after more lessons, snow plough turns. This lesson takes place on the Nursery Slope only. |
There may be certain benefit in learning to teach your own toddler as prep for the 'real thing'?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Hullite, Thanks! they do have min age and it's 3 which my son is - he's already had one lesson, the problem seems to be getting to book others for him with the same instructor.
Butterfly, thanks! I have seen the Parent and Toddler info and agree this would be fantastic, I just wish they would do this at Chill Factor to save me the long return drive. But if I get no joy soon I will do this. I think that they also have clubs for the little ones at Castleford too which they don't have at Chill Factor.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Does anyone have anything good to say about Chill Factor?
I'm yet to hear a single good comment about the place!
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You'll need to Register first of course.
You'll need to Register first of course.
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Is Tamworth any closer than Cas? The do 'Kinder' lessons especially for little ones and def have clubs for them sarah.
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sarah,
well if anyone from Chill Factor e reads SH, then they ought to know what upsetting a SH can do for their reputation.
I am up in Manchester for work this week, and had thought that despite it being a bit of a trek / public transport effort, might try them out with the group I am with.
Customer Service like that really Ps me off, so if they can't be bothered to pass messages, return phone calls or have a sense of common courtesy, then neither can I be bothered to pay them money.
Yah boo sucks, and my toys well and truly out the pram. I admire you tolerance of such shocking behaviour, but they need to realise what it costs NOT to provide a reasonable quality of service.
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I have sent a PM to someone who may be able to help you. I hope it works. Good luck.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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I too have had a mare trying to organise a private lesson, this being for me. I am planning to go on my first ever ski holiday next year, and the others in the party are intermediate skiers. So thought a couple of lessons would get me prepared for the trip. It also happens to be my birthday at the end of feb so thought we would kill two birds with one stone and drive 300 miles to visit the family we are planning the holiday with.
I rang chill factore three weeks ago to organise the lesson and they duly promised a call back in 'a couple of days'! A week later I tried again with the same promise as the reply, still no call and thinking that my 300 mile trip is going to be a bit of waste. 
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iowdoll, Hi I did get sorted in the end, it was exasperating though. I had advice from beanie on here and I have since spoken to some of the instructors up there and they all know how bad it is. When you ring the call centre next ask for a supervisor, I got one called Nikki. There is only one girl at the call centre who books private lessons, she is Angie. She NEVER rings back, actually that's a lie, eventually she did ring me back about 5 days after the umpteenth message by which time I had circumvented their crappy bookins system anyway. Get the supervisor on the phone explain what a nightmare you are having and ask her to email the the ski school coordinator on site with a message to contact you directly. This worked for me.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Let mey then just 4 yr old loose on the real thing and he's never looked back - had a good instructor - he's 7 now and doesn't still doesn't like indoor but can tackle reds
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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just to update you, i called again today and after explaining my situation and asking very nicely they sorted t there and then. Apparantly their private tuition lessons are pretty much fully booked for all of feb. good luck 
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sarah, Glad you got sorted out. I thought that Beanie1 would come through for you.
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You know it makes sense.
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iowdoll, welcome to snowHeads 
Glad to hear that things seemed to be getting sorted.....shame they don't seem to be able to do it first time.
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