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Good service received - report. I'd worn out the exerciser wheels
 Poster: A snowHead
Poster: A snowHead

I'd mentioned the other week that my exerciser (Densie Austin BodyGlide) was squeaking. Today I dismantled it looking for the problem - I'd worn out the little wheels that carry the seat along the rails.

I bought the thing from QVC (not something I'd normally admit to in public, but they do give excellent customer service).

Anyhow, I found the booklet that came with it, and with little faith (you know these things normally) dialled the contact number of FCSI Ltd who distribute them for QVC:

1st surprise - It rang
2nd surprise - it was answered
3rd surprise - by the person named in the booklet
4th surprise - if I could identify the worn bits from the exploded diagram in the booklet he would send me replacement parts FOC - and I could email details to the address in the booklet which was also still valid.

I'm amazed and dead impressed.

I told him I was using it to get fit for skiing, he said - I ski, where you going? when I said Switzerland, he wondered if I knew what snow conditions were like in Davos as he was off to ski a week on Thursday (the day before I go). I guess if anyone here knows I can email him and invite him to join snowHead 's

All in all good news, and think good service shouldn't be ignored, hence this post.
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