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Poster:
A snowHead
Poster:
A snowHead
We got caught up in the fog flight shennanigans just before Christmas on our way back from a (snowy) trip to the South Tirol. Since becoming besprogged it became a lot easier to look at packages with childcare specialists to make the whole experience easier. And, you know something, I think I'm a fan. We went with Esprit, the nippers (who are wee and not yet skiing) had a great time. We found it relaxing, got loads of skiing in and were only mildly effed-off with being delayed for a day. The communication was shoddy during the delay process but we got put up and shipped out and the whole party agreed that it wasn't as bad as might have been expected. I'd have gone with Esprit again despite all this.
A couple of days after the event we had a letter saying - yes, we're sorry but you can't claim cash from us because of our terms and conditions. Again, no real issue with that - we can claim extra expenses (car parking, kennels, articulated deliveries of fizz for Xmas redirected etc) incurred off the insurance thanks to the letter provided by Esprit...
So it was with genuine surprise and delight that I opened a cheque this morning for £50 per member of the party and a letter saying that actually Esprit and Monarch really were quite sorry.
Here you are, Esprit, let the world see you are Quite Decent.
Obviously
A snowHead
isn't a real person
Obviously
A snowHead
isn't a real person
Nice to hear there are still TO's like this out there.
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
We had a similar experience with Neilson last year (Sailing rather than skiing). Carnage at the time (greek strikes), immediate response of "not my problem" after 24 hour delay and aborted replacement flight (we got as far as Italy before turning round
). Then about a month later an aplolgetic letter, £100 a head voucher and £75 a head cash cheque
.
Always nice to be pleasently suprised so heres to Neilson: Quite Decent too
aj xx
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I recently had an excellent response from My Travel over a name change.
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Poster: A snowHead
). Then about a month later an aplolgetic letter, £100 a head voucher and £75 a head cash cheque 
.
