 Poster: A snowHead
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Anyone any info where I stand with this before I enter into discussion with the airline?
Saturday 19th October 2024, 06:55 Manchester to Munich , scheduled to land 09:55. Left on time but after two aborted landings because of fog diverted to Frankfurt. TBH I was thankful to touch down. Automatically put on 13:15 Frankfurt to Munich via Lufthansa app, scheduled to land14:10. Flight left Frankfurt 14:38, 83 minutes late because the plane wasn't ready. Landed Munich 15:33. Baggage status report on Lufthansa app: your (ski) bag was not loaded onto plane.
Ok, so I've pre-booked train tickets Munich Airport to Mayrhofen return 60 quid, departing 11:04 S-bahn platform, arriving Mayrhofen14:01 then up to Hintertuxon bus, about 7 euros (pay as you go). Obviously did not catch train.
New train ticket 17:04 arrive Mayrhofen 20:01, further 54 quid, and after last bus to Hintertux has left. 78 Euros taxi. Reach hotel half eight, would've been quicker to drive.
Fortunately always carry ski boots on back and just enough kit to ski should this scenario ever unfold.
Message in Lufthansa app, we have located you Baggage and will forward on to munich.
Sunday morning rent skis another 49 quid. Another message, you bag is in Munich and is going to Vienna. Ski all day. Another message your bag is in Innsbruck. Bag arrives Sunday night 8pm.
Fortunately the skiing has been superb but where do I stand re consumer rights etc?
If anyone has any info or experience of similar, I'd gratefully receive any advice.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@Whitegoldsbrother, so in summary you have:
1. Flight diverted from Munich to Frankfurt due to fog.
2. Flight from Frankfurt to Munich, arrived 1 h 23 later than scheduled.
3. Bag(s) delayed, arrived a day after you did.
For (1), i suspect this would count as exceptional circumstances outside of Lufthansa's control, so no EU flight compensation. Lufthansa did what was required (flight 2).
Flight (2) was not delayed enough to trigger compensation (>3 hours late arrival on a short haul flight, departure time is irrelevant).
Bags being delayed - you should be able to claim reasonable costs here, ie cost of ski rental for Sunday.
Other consequential costs (missed transfers etc) are, I think, excluded from the scope of EU flight compensation, even if the flight delays themselves trigger it (which I don't think they will, in this case).
I may be wrong here, eg your taxi cost because buses were no longer running. But max i think you'd get would be the new train ticket plus taxi, and one day's ski hire.
Last edited by Obviously A snowHead isn't a real person on Mon 21-10-24 19:04; edited 1 time in total
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@Whitegoldsbrother, I assume that you have already visited the Lufthansa web site and claimed your €250 compensation you are due under eu law for being delayed more than 3 hours. I doubt they will allow you any more.
I made a claim last year when I missed the connection to Venice due to a delayed departure from Birmingham. After a month or so they offered me half what the law said they should pay. I declined this offer and once again reminded them of the law. Over a month later they made the same offer and again pointed the law out to them but this time mentioned that if they did not pay the correct amount I would be taking advice. Eventually they paid up. However the law stated that it had to be converted into pounds and paid to a uk bank account. Strange they knew this part of the law well but not the basic bits.
Visit the moneysavingexpert web site for more information.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@johnE, i suspect the EU261 compensation won't apply because the delay was caused by adverse weather, which counts as exceptional circumstances.
@Whitegoldsbrother, your other option is your travel insurance, assuming you had some.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@mgrolf, yes I have travel insurance and yes you are correct in your summary. I would be happy with train ticket, taxi and one day ski hire, I'm not after taking liberties just want some additional expenses.
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You'll need to Register first of course.
You'll need to Register first of course.
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Extraordinary circumstances. Expenses, but no compo.
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Fill the form in on the Lufthansa website and attach your receipts for anything you think you can reasonably claim. We had a 24hr delay on Lufthansa last year, partly caused by them reorganising their planes (4hr scheduled delay, but we got to fly Swiss instead, which is an altogether more pleasant experience), and partly due to snow (flights out of Zurich cancelled). With only our hand luggage, as the rest was still in the transit area, we purchased emergency undies and spent the night in a fancy hotel across the road. Lufthansa paid full compensation, plus the hotel, some food I think, and the emergency purchases, though they drew the line at the taxi home (in fairness, we could’ve got the bus, but had been in transit for 56hrs by then and just wanted to get home).
So you may as well give it a go.
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Not sure this helps, but fwiw LH took three days to get my ski bag to me after an on-time landing at MUC. I sent them a bill for ski rental and some purchased clothes and they paid it. So give 'em the chance to get it right. As for the TI, the hoops and deductibles etc......I'll be interested to see if you net out.
(On a related note since it's fresh: I just returned from Italy a day late due to my flight being cancelled, and Delta sent an email with a $800 credit within hours. Guessing its an EU requirement, since typically we have to ask/beg/litigate!)
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@Whitegoldsbrother, I got stuck in Frankfurt last summer coming over for my visa, and the delays meant the flight they'd put me on would mean i'd miss the last train beyond Kufstein to get to Jenbach. The guy told me their only responsibility is to get me to Munich, beyond that is down to me.
Come to think of it, I should check whether or not I can claim compensation as I missed my connection in Frankfurt to Munich due to the Bristol to Frankfurt flight leaving late.
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| Quote: |
Come to think of it, I should check whether or not I can claim compensation as I missed my connection in Frankfurt to Munich due to the Bristol to Frankfurt flight leaving late.
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That is exactly the situation we were in (apart from the different airports). We eventually got the compensation. It's the law.
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The guy told me their only responsibility is to get me to Munich, beyond that is down to me.
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That is the reason the set rate compensation is there - to simplify the process.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| johnE wrote: |
| Quote: |
Come to think of it, I should check whether or not I can claim compensation as I missed my connection in Frankfurt to Munich due to the Bristol to Frankfurt flight leaving late.
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That is exactly the situation we were in (apart from the different airports). We eventually got the compensation. It's the law.
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The guy told me their only responsibility is to get me to Munich, beyond that is down to me.
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That is the reason the set rate compensation is there - to simplify the process. |
I've put my claim in.
Flight was scheduled to land in Frankfurt at 12:10 and leave for Munich at 13:15 landing at 14:10.
I actually ended up on a 17:15 flight which was due to land at 18:10, so I was definitely later than 3 hours as we weren't even supposed to leave Frankfurt until more than 3 hours after the original scheduled landing.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Very similar circumstances with an Easyjet flight in 2019, weather was the underlying cause. But ours entailed a night of no sleep lying outside an airport when it shut up for the night!
Claimed online using Easyjet’s system, attaching pdf receipts of all receipts and contemporaneous screenshots of costs when working out how to solve the reworked journey.
Brilliant system, the full lot bar say £25 hit my bank within a fortnight.
The icing on the cake was that the well known firm of ambulance chasing solicitors contacted me a couple of months later. How do they find you, when you fastidiously tick or untick marketing boxes? They were adamant that we were also due EU flat rate compensation. They were correct, they took 40% which they’d been upfront about, so we ended up with compensation over and above our pecuniary loss.
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Thanks for the replies. Some interesting scenarios there! I've submitted a claim via website but I think they'll use the exceptional weather get out clause. So not too hopeful.
However, the ski rental due to the bag fiasco must be reimbursable.
@swskier, yes, I also agree that my contract with them was to get me to Munich, which they did albeit considerably later than planned.
I live in hope. However, it hasn't detracted from the skiing which has been superb.
Many thanks again for all your replies.
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You know it makes sense.
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I'm already looking forward to hunting down my first Snowhead's missing luggage for the 24/25 season.
Remember to put it in the missing luggage chat, rather than sending me a PM, as I have a habit of not looking at my inbox.
I'm like a bull to a red rag if I see it in the piste chat instead.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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@Whitegoldsbrother, please ensure you leave some nice skiing for me on the weekend! 
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Poster: A snowHead
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| mikeycharlton wrote: |
I'm already looking forward to hunting down my first Snowhead's missing luggage for the 24/25 season.
Remember to put it in the missing luggage chat, rather than sending me a PM, as I have a habit of not looking at my inbox.
I'm like a bull to a red rag if I see it in the piste chat instead. |
We should set up a whole section for this, as reminds people we have this fantastic service at hand (I’d forgot until the post above) and maybe easier to track if having one one thread per loss than trying to deal with all items/queries on one thread.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| mikeycharlton wrote: |
I'm already looking forward to hunting down my first Snowhead's missing luggage for the 24/25 season.
Remember to put it in the missing luggage chat, rather than sending me a PM, as I have a habit of not looking at my inbox.
I'm like a bull to a red rag if I see it in the piste chat instead. |
So which section of the forum does missing luggage chat go in?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| swskier wrote: |
| @Whitegoldsbrother, please ensure you leave some nice skiing for me on the weekend! |
There's plenty to go at for sure, I'll update in the Zillertal thread later.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| Alastair Pink wrote: |
| mikeycharlton wrote: |
I'm already looking forward to hunting down my first Snowhead's missing luggage for the 24/25 season.
Remember to put it in the missing luggage chat, rather than sending me a PM, as I have a habit of not looking at my inbox.
I'm like a bull to a red rag if I see it in the piste chat instead. |
So which section of the forum does missing luggage chat go in? |
It was in the one, on the 'piste' page. Can be moved to another section if the mods prefer?
https://snowheads.com/ski-forum/viewtopic.php?p=5275997&highlight=lost+luggage#5275997
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You'll need to Register first of course.
You'll need to Register first of course.
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I see @ster, already beat me to it.
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Good news! 250 euros incoming from Lufthansa!!
@swskier, I really hope you get same result.
PS there was about 40mm of fresh this morning !!!
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| Quote: |
It's more than the initial flight costs
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It is an averaged amount meant to cover your extra costs. The price you pay for the tickets is irrelevant
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Yay!! Result. Please let me know how you get on with filling in the bank details etc. Cos it won't except mine for some reason.
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@Whitegoldsbrother, I had no issue with that, and an immediate email to confirm it'll arrive in the next up to 10 days. However, it's an Austrian account in euros, so might be why it worked vs a UK account?
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You know it makes sense.
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| swskier wrote: |
| @Whitegoldsbrother, I had no issue with that, and an immediate email to confirm it'll arrive in the next up to 10 days. However, it's an Austrian account in euros, so might be why it worked vs a UK account? |
Nope, says click on the icon to choose your currency but its already set gbp and the icon's not clickable. Then I fill in bank details and click continue and get a "please correct the details" message. Yes I've an English account with Barclays.
I've contacted them but just received an identical email with the same links.
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FAQ
