 Poster: A snowHead
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Has anyone had any luck getting through to Inghams in the last few days? All their phone lines are down due to a 'technical issue' which is probably more likely to be this 'https://planetski.eu/2023/12/13/inghams-targeted-in-cyber-attack/'. I need to amend a booking to cancel for one of our party, and there is only 24 hours before the outstanding balance is due (£10K).
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@snorks, you could maybe ask how to amend your booking on Inghams social media (Facebook, Twitter/X) if the phone lines are down?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@snorks, There has been an update today, which confirms the phones have been affected:
“We’re really sorry if you’ve been trying to reach us, we are currently experiencing some significant technical issues and our phones and emails are currently down.
“Please bear with us and we’ll provide an update here shortly.”
If you don't get it resolved in time, it's hard to see Inghams not being reasonable, given the circumstances.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@Old Fartbag, thanks seen it on FB and replied.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Someone in Russia or North Korea is about to go on a free dream holiday to Avoriaz 
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You'll need to Register first of course.
You'll need to Register first of course.
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Someone in Russia or North Korea is about to go on a free dream holiday to Avoriaz
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They'll be on here shortly to ask "Will there be any snow?" 
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@snorks, I see that on Inghams FB page they are seeing if you need to contact them urgently then send them a direct message (i.e using FB messenger).
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Thanks, their phone lines came back mid-morning so I managed to get through today and make the amendment.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@snorks, all good then. 
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It appears that Inghams are still suffering the after-effects of the recent cyber attack, as their e-ticketing system isn't working and their number to call re. ticketing isn't working either. I haven't heard anything from them about my upcoming trip in just over a week's time. After not getting any response to the email I sent to their 'Before You Travel' team either, I finally got through to someone on their general number, who gave me a web link through which I was able to check in online and get my boarding passes.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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If you are on a Jet2 flight you can get the Reservation Code from inghams manage my booking page / flight details to then use on the Jet2 site
This lets you do your boarding pass and Advance Passenger Information
Not ideal but saves trying to phone.
I got the info re resort rep contact ect at about ten days before
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Yeah, used my booking reference code to check in on www.jet2.com/inghams
I don't know why they haven't just contacted all their customers and told them to do this - as it's the first time I've booked with them, I didn't know. I just got an email from them a couple of weeks ago saying that all the problems were fixed and their systems were back to normal again. Clearly they aren't.
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