 Poster: A snowHead
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Quick heads up.
Avia Langres.
Declined transaction.
Still took 200eu from account. Won't be refunded for 2 weeks.
That's my money you bast***s
Best not to use prepay cards for fuel!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Have you tried their help? Unhelpful?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| martinperry wrote: |
Quick heads up.
Avia Langres.
Declined transaction.
Still took 200eu from account. Won't be refunded for 2 weeks.
That's my money you bast***s
Best not to use prepay cards for fuel! |
I always do and have never encountered a problem. They of course do happen. Hopefully the funds are released a lot earlier than 2 weeks for you.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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5 days and counting.
They won't do anything for seven days apparently.
Don't understand how a declined transaction can hit the card though?
I'm generally very happy with revolut, but this is a serious flaw.
Had my Santander card declined by the same pump. Didn't appear on the statement
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Ive had this happen. Some glitch in their system, but they won’t do a damn thing about it and their “help” is about as useful as a chocolate teapot.
Likewise never had it happen with ANY other provider I have used.
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You'll need to Register first of course.
You'll need to Register first of course.
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I heard a report recently on Money Box Live about Revolut's customer service, which convinced me not to ever bother with them.
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Not specific to Revolut, but I've seen notices posted on French self-serve petrol pumps explaining that foreign debit cards will be pre-charged the EU200, which will then be refunded later. Whether this was made clear on that specific pump is another question altogether.
No idea why it was declined, of course, but it's really not wholly Revolut's fault.
And no, I don't know why they have to do it that way.
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@Chaletbeauroc, Probably takes a while to check if there are sufficient funds in the debit card account.
Declined transaction is bizarre though, after taking €200 and still not allowing fuel.
- probably security.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| martinperry wrote: |
Best not to use prepay cards for fuel! |
that's reasonably common knowledge isn't it when abroad?
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Had similar before. Tried 4 times before using a non prepaid card. & 4 times the money was locked until the transaction expired.
Fuel stations take a fixed amount and then only the final amount is debited. No prepay cards can handle this.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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“take a fixed amount” is a debit transaction, which is probably cancelled or refunded.
How much was on the card to begin with?
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Italy is the worst for paying for petrol i a petrol station. None of my regular CC or debit cards worked. Only Revolut did. I am now avoiding any self-service petrol stations.
Used revolut exclusively for paying for petrol while in Japan in 2018 and 2020. Not a single issue.
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I've found card doesn't work in pumps in NA at least - have to prepay a known amount at cashier. But that's not much hassle.
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You know it makes sense.
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| t44tomo wrote: |
| martinperry wrote: |
Best not to use prepay cards for fuel! |
that's reasonably common knowledge isn't it when abroad? |
News to me, but I've always used proper credit cards in the past.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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AFD transactions work in a different way as alluded to above. You swipe your card in the pump at tesco's, if pre-auths typically 99 quid. You fill up with 50, the computers work it out and the actual debited amount should match what you spent.
Plenty of other scenarios where a transaction could hit the end bank account be approved, but then fail for other reasons in the source providers transaction system (various fraud, money laundering, avs checks). Shouldn't really happen in most cases as transaction and referential integrity checks should ensure that the whole transaction is completed before committing said transaction to the end bank, but that relies on no glitches or gaps in the end to end processing. You should be able to raise a dispute directly with your bank (revolut in this case) who (should) credit your account balance within 2 working days (even if not made as available funds to withdraw).
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Poster: A snowHead
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Should have added, if you raise a dispute directly with retailer/shop, that's where the 2 weeks usually come from as they have to raise it with their provider who then have to request a refund which is the 14 day period, even in most cases if they swipe your card for a 'refund' as that will have to run through their settlement processing at a merchant level.
Quick to take the money, but slower to return.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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It's normal practice in France for an amount to be held off your card and the balance refunded a few days after the transaction. Bit of a pain but that's how they operate. There are a number of places here where our UK cards wont work properly unless you pick English from the language options when you first put the card in.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| AL9000 wrote: |
“take a fixed amount” is a debit transaction, which is probably cancelled or refunded.
How much was on the card to begin with? |
Have you used a card at a fuel station recently?
Tesco for example pre-auth is currently £120 - It will pre-auth/secure the funding before dispensing fuel.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I have no experience of buying fuel in Europe with debit (which are my backup) or prepaid cards, I always use my Nationwide credit card and I've never had a problem - touch wood.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I use Wise and regularly in France for fuel stops. All times apart from one the prelim hold was replaced by actual transaction within 5 mins of leaving the fuel station. The other time it was 4 days.
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FAQ
