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Crystal Ski customer service
 Poster: A snowHead
Poster: A snowHead

Crystal ski customer service isn't that bad once you manage to actually speak to someone. The call wait time is a different story. I called them three times maybe for a total of c6 hours. A customer representative finally picked up after waiting for 2 hours.

Managed to postpone my trip this year with them to next year for personal reasons. It was within 14 days of departure too. They waived the change fee with no fuss and we only ended up paying for the price difference for the holiday (although the 2 for 1 lift pass offer was not available anymore).

Been using them for the last 10 years. They messed up once before but happy to use them again. Hope they can get the call wait time back to pre-covid time which is more reasonable.
ski holidays
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

I postponed the trip I'm on right now (Bad Hofgastien) due to the testing needed to get back into the UK, but when that was relaxed, rebooked the original trip and got a £150 refund due to the holiday sale price in the week before travel. Result! Very Happy Very Happy Very Happy
latest report
latest report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

Wait time to get through was 1.5 hours to cancel our Austria trip. That said we just put it on speaker and carried on with our work so not a biggie. They messed up the refund but we eventually got all our money.

Not amazing but not bad and on the strength of it, as they refunded with no quibble, we’ll probably book with them next year
ski holidays
ski holidays
 You need to Login to know who's really who.
You need to Login to know who's really who.

Out of curiosity how did people manage to cancel the holiday booking? I thought their guarantee allowed you to change it but not cancel it?
snow report
snow report



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