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BA Flightpass

 Poster: A snowHead
Poster: A snowHead
So we have a flight pass with 4 return flights Gatwick to Salzburg remaining, due to expire at the end of Jan and with 60 days pre-booking required.
The original plan was to use for Christmas or New Year and we’re close to booking a few days before the FCO advice changed for Austria.
My expectation of Optiontown customer service is pretty low so checking if anyone has experience of either changing the routing (BA don’t have Gatwick - Salzburg scheduled until later next year) or extending the pass. I’m assuming a refund is out.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
My flight pass money is the one bit I failed to get back from our booked April trip.

I did successfully convince BA to let me change route for the BA trip on the way out but that took a LOT of to’ing and fro’ing many phone calls to BA and that was only agreed due to the fact that BA had cancelled all flights to Turin on the Friday. There is a thread on here, so BA were under obligation and to make it right.

I would at least get the booking for flights in the system then once you have a booking reference you have something to change. But it won’t be easy.
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Well, the person's real but it's just a made up name, see?
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https://snowheads.com/ski-forum/viewtopic.php?p=3482323&highlight=flightpass#3482323
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@simonbaddeley, one option is to book for flights that you think are highly likely to get cancelled. e.g. Gatwick-Salzburg in November (if available).

Once the flights are cancelled, they generally revert to BA's control - my flights that were cancelled did this, and I was then able to move them via BA without needing any conversation with Optiontown.

What you can't do (to my knowledge) is get any kind of refund as the value attached to the flights is hard to determine.

I think I read some reports on Flyertalk regarding people negotiating extensions to their flight pass end dates.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Thanks @NickyJ, @snowdave, agree it would be best to have a booking and hope either the FCO advice changes or the flight is cancelled. Unfortunately I missed my chance as BA seemed to have delayed restarting Gatwick to Salzburg until later next year. There are flights at Easter but not anytime around half term.
Saw a few mentions of extending passes elsewhere but not if it’d been successful, probably makes sense to try that and book for Easter so at least we have a booking that can be moved if the flights don’t run.
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@simonbaddeley, BA are pulling out of LGW so book short haul from there.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Response from Optiontown about 36 hours after raising a request to extend, they are able to extend to Dec ‘21 and add LHR to the routing, for some reason they’re system can’t extend more than 12 months so I need to contact them again in December.
Good service and a good result that saves a speculative booking (for now!).
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
@simonbaddeley, that's a good result; hopefully by Dec 21 things will be better!
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GlasgowCyclops wrote:
@simonbaddeley, BA are pulling out of LGW so book short haul from there.


Shame as the option town Flights are well cheap from Gatwick!
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@simonbaddeley, Thanks for the update. I had 2 GVA / LGW OptionTown flights remaining which were due to expire in April/May. At the time, I had them extended for 6 months but with no LGW flights they remain unused on the account. After what you posted, I might try and get them extended again and also shifted to LHR.

@FrediKanoute Yep damn shame. Not only were LGW flight passes much cheaper than LHR but also the airport is only about 10 mins from the office. Perfect for getting the early Monday morning flight in or a Friday afternoon flight out. I used the flexible 4hr ones so didn't need to plan too far ahead and was easy if I wanted to change plans, even after booking.
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Just heard back from OptionTown. They have extended my flights by another 6 months until beginning of May and added LHR to the route. Pretty sure I'll end up using them by the end of the winter and so will call that a win.
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