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Ski Club of Great Britain Chief Exec resigns

 Poster: A snowHead
Poster: A snowHead
@Pruman, ps can I send you a message please - or you send me one?
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Cas wrote:
@Riccardo, @red 27,
I agree and have edited my initial post.
Apologies if any offence was caused Embarassed
and I have removed my quotation of it. Apologies from me also. (But to be honest, and because I'm dim, it didn't occur to me that it was homophobic, just colourfully insulting. Embarassed )
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@Riccardo, and, if you could step down from your own, merited, lofty position, perhaps you could remove the offensive quotation from your own post. Thanks.
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pam w wrote:
charmless toxicity


Can I just congratulate you on a fantastic turn of phrase, chapeau!
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Hurtle wrote:
@Riccardo, and, if you could step down from your own, merited, lofty position, perhaps you could remove the offensive quotation from your own post. Thanks.

Sure

However I don't think of it as stepping down, but of stepping up to an even higher, loftier position. snowHead
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@Riccardo, Laughing
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Then you can post your own questions or snow reports...
pisteoff wrote:
@Pruman, ps can I send you a message please - or you send me one?


Don't think it'll work either way because I'm 'down a crevasse' (which I quite enjoy) but, whatever it is, let's have it out in the open. Better.

If I were you I'd give up on trying to rescue the club and go start a new one that would appeal to all snow sliders and be a 'no brainer' financially - like anywhere from free to no more than £20 with a whole bunch of meaningful tangible benefits. To me The Club is on it's roof on the hard shoulder with steam, smoke and crisp tenners billowing out, I'm just rubber-necking from the other carriageway.

Today, let me give you a classic example of how far off the beat they are - 
(1) it's the 100 year anniversary of Sir Arnold Lunn running the first slalom comp - no coverage of this at all on the SCGB website but I've seen plenty of coverage about it elsewhere in the last week. Ermmmmm, wasn't he something to do with SCGB? 
(2) Dave Ryding magnificently skis into the history books by winning that very same discipline in Kitzbuhel, GB's first ever World Cup 1st place - just about every other sports and snowsports media seems to have blatted out some breaking news in the last few hours. If you subscribe to lots of ski things your Facebook feed will be melting. But, guess who has let the story go by? 

There is no hope.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Surprised not to see anything even now on the SKGB site about Mr Ryding, 20hours later. Hardly the “voice of GB skiing” is it.

(To be fair first time I’ve been to the site in a while. Looks like any other travel agent, so probably not the place to go for sports info.)
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They seem to have given up maintaining the website and their app and are struggling with Fresh tracks, not answering phone etc. It's very sad.
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@Arctic Roll, SCGB Facebook page. 14.48 22 January 2022. https://www.facebook.com/TheSkiClub/posts/10160335253973109
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snowHeads are a friendly bunch.
@fuzzydunlop, I don't do Farcebook: is this now their main comms channel?
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And love to help out and answer questions and of course, read each other's snow reports.
@Arctic Roll, I can't speak for SCGB, but I would suspect that it is. Facebook (despite its numerous faults and drawbacks) is a much more flexible way of communicating with a group of people than a website. For example, those people who 'follow' the SCGB Facebook page will have been automatically sent an alert drawing their attention to the post about Dave Riding's victory. Getting that information from a website would mean going to the website to look for it (as you did). The first requires no effort, the second a little more so. Making changes or adding information in Facebook is much simpler than doing it on a website. Personally, I don't like Facebook, but I do find it useful.
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So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
Similarly SnowSport England has nothing on its website despite having a “News” page, but they did tweet about it (might even have been a re-tweet rather than original). Easy to spit out a tweet by someone in marketing than to do a something on the website which may catch up when the real workers get back in in Monday?
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 You know it makes sense.
You know it makes sense.
Jehu wrote:
They seem to have given up maintaining  the website and their app and are struggling with Fresh tracks, not answering phone etc. It's very sad.


Yes Google will think they are dormant and not worth delivering in a search - that knocks on to less membership sign-ups, less insurance sales, less holidays sold and more.


fuzzydunlop wrote:
@Arctic Roll, SCGB Facebook page. 14.48 22 January 2022. https://www.facebook.com/TheSkiClub/posts/10160335253973109


That's not what I call effective news distribution. All they did there was forward a news piece that appeared on someone else's website, using a mere half dozen or so words to do it. So lazy. 700 likes.
Quote:
GOLD Fantastic, well deserved Dave Ryding - Skier!!


That's the sum total of the effort. 7 words and a click.


Chemmy put more effort into it on it on her own Facebook and got over 2000 likes. Funny, she never seems to mention the fact she is club President.


fuzzydunlop wrote:
@Arctic Roll, Facebook (despite its numerous faults and drawbacks) is a much more flexible way of communicating with a group of people than a website. For example, those people who 'follow' the SCGB Facebook page will have been automatically sent an alert drawing their attention to the post about Dave Riding's victory. Getting that information from a website would mean going to the website to look for it (as you did).


It should start with them creating their own original content - which should be fairly easy given that they have nearly 20 staff and a magazine - publish it on the club website first, distribute to Members via email newsletter, and share it around via social media. 

By contrast here's what Planet Ski had ready and they were able to bang it out same afternoon - https://planetski.eu/2022/01/22/the-dave-ryding-story/  


Lunn and 100 years of slalom was a noteworthy event, especially given his association with the club, so that could so easily have been prepared well beforehand.

Ryding was even more newsworthy and it looks like just about all MSM covered it and specialist press. 

The other stories completely missed lately involved two high profile on-piste collisions, resulting in two very sad deaths. They were both newsworthy and opportunities to educate and discuss the whole issue, especially with half term coming up. But nothing.
The Winter Olympics are coming up - nothing on that.

There's been a global pandemic (seriously there has) and ever-changing travel restrictions and testing regimes - I would think the job of a national ski club would be to get right on top of all the regs and keep the membership informed. But, frankly, nothing. All that traffic of people endlessly asking questions, could have been theirs.

The News section promises: "Read the latest news from the world of snowsports about everything to do with skiing and snowboarding." But, unless it's a paid-for advertorial, there isn't any and, for normal news, it just looks like they don't know anything or don't care or both. 
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
While I agree that SCGB has completely lost its way - and examples like this show how confused it is - I am not sure that the way forward for 'the Club' is as a news organisation. We can get our news in other ways, and SCGB does need to focus resources on what members value. On the ground snow/resort reporting on the other hand is something it could do (again) though.
The challenge for SCGB is to discard its baggage, retain what is valuable in its legacy and core loyal membership, and deliver an offer relevant to a growing number of members.
@Pruman makes good points - I would add that the governance (and accountability) of the Club is fundamentally broken - it needs to be fixed. The openness and insight on this forum is potentially valuable in this.
Not sure about forming a new club - or who would do this. Agree that a base/entry membership fee of £0-£20 is possible and necessary, and SCGB seems to have 'no hope' - however my simple desire is for a members club that works, - wherever this comes from. I did start a thread on a 'new club' (Blue Sky thinking) and it has possibilities. Perhaps we can refresh that thread if people really have given up on SCGB.
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 Poster: A snowHead
Poster: A snowHead
Pruman wrote:


Chemmy put more effort into it on it on her own Facebook and got over 2000 likes. Funny, she never seems to mention the fact she is club President.

 


Hmmm - that's a misunderstanding. Chemmy is an honorary president - a PR title. So a bit of mutual back scratching, although as you say interesting that she doesn't feel SCGB adds anything to her brand. The constitution (articles) do provide for a President (with a vote on Council, chairs AGM's etc) - but Chemmy is not that.

One interesting solution to the governance issues in the Club would be for members to propose a President to be voted in the next AGM - easier if a Council member supports this, but not strictly necessary. Perhaps only a highly effective President can rescue the club while Council and Chairman act (and fail to act) as they do.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Companies House has now been updated with effect from yesterday, 24 January with:
John Owen Simpson, Gerald David Aitken, Joanna Marion Milner-Percy, ceased to be Directors on 31 December 2021.
John Owen Simpson ceased to be Secretary on 31 December 2021.
Interestingly, there is no mention of their replacements.
The registered office was changed again, from
3.28 Canterbury Court Kennington Park, 1-3 Brixton Road, Oval London SW9 6DE to
3.28 Canterbury Court Kennington Park 1-3 Brixton Road London SW9 6DE

Doutless the website known as "www.skiclub.co.uk" will be updated to reflect these changes.
I'm sure that there are some important little bits that need changing as well, but. . . . .
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Quote:

Perhaps only a highly effective President can rescue the club


There is only ‘the ONE’!
It is….inevitable!
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AL9000 wrote:
Quote:

Perhaps only a highly effective President can rescue the club


There is only ‘the ONE’!
It is….inevitable!

Thought that would tempt you Smile
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
pisteoff wrote:
AL9000 wrote:
Quote:

Perhaps only a highly effective President can rescue the club


There is only ‘the ONE’!
It is….inevitable!

Thought that would tempt you Smile


Very Happy
It’s not me that needs tempting.

Where is the SCGB’s Luke Skywalker* hiding?
Use the farce, Luke!


(* or Hodgson)
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Gerry-me Corbin you mean. Perfect for not alienating the electorate and attracting new members to the party Very Happy
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@ski3,
Difference is Corbin did attract loads of new members.
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After all it is free Go on u know u want to!
@musher, only because they had to pay next to nothing to join!
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On the rocks wrote:
@musher, only because they had to pay next to nothing to join!
Only their souls.
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Laughing
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 snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
People joined the Labour Party then because it was proposing doing something different, now that it is back to just keeping things the same there isn't nearly as much interest.

Seems a pretty good analogy for the SCGB to me.
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
Vision, purpose, sense of going somewhere, sense of belonging - above all a shared pride and joy in what you are part of, a growing movement that deliveries value to the community it serves.
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So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
@rjs, more like unfulfillable promises, just like restoring rep led skiing in France
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 You know it makes sense.
You know it makes sense.
I just view all of this with regret. I joined SCGB a long time ago and, for a while, had a family membership. I enjoyed skiing with other members when alone in resorts, met some good reps and had some great days with them. I also thought the cut-price instructor led guiding was very good value and used that several times.

However, the club has very much lost its way in my opinion. I sympathise with the issues they’re facing but it was very clear, some while ago, that they were massively inflating costs in head office without adding much added value to members. Now, they have a high cost base, a declining membership and therefore a dependency on selling insurance and ski holidays. However, both of those activities are somewhat antithetical to being a members club. They are also definitely not, in any shape or form, a representative of UK snowsports.

They look much more like a business than a club devoted to its membership.

So, easy to criticise, but what would a version 2.0 look like ?

In my opinion;

1. Massively reduce overheads and costs. Painful but necessary. The club does not need 20+ staff to fulfil its role.
2. Sell off Freshtracks
3. In-resort services
- Putting together groups
- Helping organise instructors and guides
- Lending equipment
- Organising lunch and restaurant get-togethers
4. Media
- Member communications
- Information
- Guidance (equipment, suitable resorts, training, travel etc etc)
5. Events
- SCGB ski trips (arranged at a good price by the club but actually managed/organised by a ski travel agency)
- Social events and talks
6. LOCAL Affiliated Groups
- Allow significant local autonomy for groups to organise their own events and services to meet member needs - provide club subsidies and assist in organisation (eg. How many people would love to meet with Dave Ryding right now ???)

I think, from those basics, other things could be offered … but they need to be offered on a mostly voluntary basis. The structure needs to look much more like the guides/scouts/IAM etc with local member groups allowed considerable autonomy. Or, to put it simply, to make the whole thing much more a club and much less of a business.

However, the problem with this is that the revenue structure would look very very different and it would not support the current overheads.

So, can it be saved ? Not sure … but if it carries on as currently then definitely not.
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
Quote:

what would a version 2.0 look like ?

In my opinion;

1. Massively reduce overheads and costs. Painful but necessary. The club does not need 20+ staff to fulfil its role.
2. Sell off Freshtracks
3. In-resort services
- Putting together groups
- Helping organise instructors and guides
- Lending equipment
- Organising lunch and restaurant get-togethers
4. Media
- Member communications
- Information
- Guidance (equipment, suitable resorts, training, travel etc etc)
5. Events
- SCGB ski trips (arranged at a good price by the club but actually managed/organised by a ski travel agency)
- Social events and talks
6. LOCAL Affiliated Groups
- Allow significant local autonomy for groups to organise their own events


I suppose most of that is possible, with the right leadership. I recommend someone with long hair.

Or failing that, a person with considerable knowledge of the club’s history and able to be fair, but firm with the staff and ex-directors. If only we could think of someone.
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rjs wrote:
People joined the Labour Party then because it was proposing doing something different....
Didn't the Telegraph point out that right-wing people could join for £3 and get Corbyn elected, then the Tory Gathering could have power for another decade or so?
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
I have looked at the Freshtracks offering and do wonder why there is nothing specifically aimed at beginners, the lowest level you can select for these holidays are

"Early Intermediate
Competent skiing all blues in all conditions and easy reds in good conditions About 4 weeks or more of experience but likes to stick mainly to blue pistes"

I would have thought that many trepid beginners would pay a premium for some reputable consumer-skier focussed "brand", as opposed to a TO who they know is commercially run, to organise somethingthat is all-in and well suited to them, the "right" lessons/instructors, gear, meet-ups, tours where possible. Of course its not hard to do yourself or independently but many who know nothing propably would rather pass this all onto someone else much more expert and all under the aegis of a club for skiers?

This could also help refresh the membership with new blood.

But whatever they must really sort out the copy on their website, it appears very unprofessional at times. We know what this means but just how has this been put?

"Our phones are very bust at the moment as we answer members' queries relating to COVID-19"
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@Blackblade, I agree - its not the only model that could work, however it does need to be radical and brave. SCGB needs to let go of the issues that drag it down. It simply can no longer afford the cost - and more importantly the risk and management overhead - of running Freshtracks as its own Company. I really cannot understand why the club doesn't find a way to outsource holidays designed by them - that way in can concentrate on improvement the member offer.
I would add a couple of things. Firstly that the Club thinks it has drastically reduced overheads (it has reduced, but not drastically) and that because it is almost breakeven it has done enough. However what it misses is that the overheads remain very high, and that the Freshtracks Company is a huge burden on the club / Company - so that it ends up operating to protect the loss making Company, rather than think radical and create a thriving members club. The Club is doomed to financially decline, just more slowly than in 2017-2019
Secondly the world has changed hugely. Younger people expect a lot for free - and if it is to recruit new members it has to respond to that. So a membership - offering most of the benefits - costing no more than £20 - I think £0 - certainly for the under 40's. You can offer some premium memberships - but the entry level needs to be good. This is a circular problem for the club with the point above - the still high overheads mean Council can't contemplate that - yet it must in my view
Finally I would love to see Council - all volunteers - focussed on building the Clubs reach in resorts. Why not encourage them to go out and network in the resorts, set up meet points and lively local sub groups, secure discounts and offers (resorts would be keen etc) - They could have travel expenses paid - if the club had lively in resort sub groups the Club would thrive, and members would be v happy
The Club needs members on Council willing to challenge and suggest/champion a radical new future. Can't see that happening. - just witness their ongoing obsession with attacking groups like this and Facebook - how on earth can that help?
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I am still a member of the SCGB, despite being both Irish & living in Ireland.

I've found it a really great club over the years, the ski repping service is brilliant, the guided days are brilliant , and as a general source of networking & meeting other members the club has also been really good. The ILG service is also very good imho. So overall very good.

Like others I am really disappointed to see the club decline like it has these past few years. Events haven't been kind to it, such as the case in France ending the volunteer rep/ guide service there, Brexit & of course Covid.

I hope the club can be saved. Like other's I think that with (very) capable leadership, a renewed focus on member's services , a disposal of freshtracks, and a reinventing of the Rep/ILG services there could be the makings of a great club. After all there is still a good membership, and perhaps the basis for rationalising to become relevant & useful for those members again. Will it survive? I really hope so, cos there's nothing quite like it tbh.
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Quote:

I hope the club can be saved. Like other's I think that with (very) capable leadership, a renewed focus on member's services , a disposal of freshtracks, and a reinventing of the Rep/ILG services there could be the makings of a great club. After all there is still a good membership, and perhaps the basis for rationalising to become relevant & useful for those members again. Will it survive? I really hope so, cos there's nothing quite like it tbh.

+1
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@horgand, I agree with a lot of your post, indeed I’ve enjoyed skiing with you in Cham as a result of the networking that you have described.

However I don’t get the lack of love for Freshtracks. I don’t believe that it should be loss making or (allegedly) subsidised my members’ subscriptions. As far as I can see only a small number of SCGB’s bloated staff headcount actually work on Freshtracks. Also Freshtracks has no intrinsic asset value to be worth selling anyway. For many members (myself included) Freshtracks off piste holidays are a key reason for membership.

A fundamental problem with Freshtracks and the club as a whole is that it exists, and attempts to be managed to provide gigs for the reps/leaders rather than for the greater good of its members. This is even more important with the loss of Leader gigs in France.

I enjoyed a Freshtracks OP holiday in Flaine last month for which there was NO LEADER! This was apparently due to injury. The French guide/instructor managed just fine without a back marker, and the participants were able to have fun and gel without the need for a leader to provide social lubrication. Freshtracks could be a lot more profitable and cost effective to members if they pruned the number of locations and stop using it to maximise Leaders’ gigs.

As you say the ILG also works well without a leader.

I’ve come to skiing rather late in life after many decades climbing/Mountaineering and I’ve recently gained formal leadership qualifications in sea kayaking. So I understand the merits of the SCGB leadership course in general group safety etc, but from an informal skiing with mates / peers point of view and think the SCGB could spin this positively, but NOT in any formal capacity as in leading a group of skiers who would be lost if their “leader” disappeared down a crevasse. I have friends who are qualified mountain guides and fully understand the difference.

Unfortunately the club continues to be managed by the Council for the benefit of its Leaders/Reps rather than its broader membership. Until this changes neither will the club.
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Then you can post your own questions or snow reports...
On the rocks wrote:


However I don’t get the lack of love for Freshtracks. I don’t believe that it should be loss making or (allegedly) subsidised my members’ subscriptions. As far as I can see only a small number of SCGB’s bloated staff headcount actually work on Freshtracks. Also Freshtracks has no intrinsic asset value to be worth selling anyway. For many members (myself included) Freshtracks off piste holidays are a key reason for membership.

A fundamental problem with Freshtracks and the club as a whole is that it exists, and attempts to be managed to provide gigs for the reps/leaders rather than for the greater good of its members. This is even more important with the loss of Leader gigs in France.

I enjoyed a Freshtracks OP holiday in Flaine last month for which there was NO LEADER! This was apparently due to injury. The French guide/instructor managed just fine without a back marker, and the participants were able to have fun and gel without the need for a leader to provide social lubrication. Freshtracks could be a lot more profitable and cost effective to members if they pruned the number of locations and stop using it to maximise Leaders’ gigs.


There seem to be a few challenges here - you say Freshtracks has no asset value yet access to Freshtracks is a key reason for membership. Question is why couldn't Freshtracks be more successful with free access to all as an open market TO i.e. why does it need to be members only in the first place? As you've identified pruning the reps perks could cut down overhead and make them more attractive/competitively priced. There seems to be a circle of hell with it - Freshtracks costs too much to run BUT members like Freshtracks BUT we need Freshtracks to keep subs rolling in BUT Freshtracks is/should be financially independent. Meanwhile cost of hols ticks upward.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Of course Freshtracks could be more profitable for the reasons I have given. Freshtracks is available on the open market in that new members get a discount on joining, which adds 5% or less to the cost.

Freshtracks has “no asset value” in the sense that it has no tangible assets to sell to a prospective investor that could be used to shore up the SCGB’s coffers.

I haven’t said Freshtracks costs too much to run, indeed the price hike this season seems to be an attempt to cross subsidise other club overheads in the face of diminishing subscriptions
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On the rocks wrote:

A fundamental problem with Freshtracks and the club as a whole is that it exists, and attempts to be managed to provide gigs for the reps/leaders rather than for the greater good of its members. This is even more important with the loss of Leader gigs in France.

I enjoyed a Freshtracks OP holiday in Flaine last month for which there was NO LEADER! This was apparently due to injury. The French guide/instructor managed just fine without a back marker, and the participants were able to have fun and gel without the need for a leader to provide social lubrication. Freshtracks could be a lot more profitable and cost effective to members if they pruned the number of locations and stop using it to maximise Leaders’ gigs.

As you say the ILG also works well without a leader.


I think you made a good case that the guide/instructor led holidays have no need for an additional SCGB leader, but that may be regarded by some as heresy.....
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Quote:

Unfortunately the club continues to be managed by the Council for the benefit of its Leaders/Reps rather than its broader membership. Until this changes neither will the club.

I don't agree, in my view the Club is being managed neither for the benefit of reps nor the broader membership, and the Club has long not been 'managed' by Council. Council are volunteers, with mixed experience and enthusiasm...all desperately keen to paint a rosy picture no matter what. Oh for a Council that stops blaming others / circumstance / predecessors and actually takes responsibility and puts together a go forward vision for the Club!
Just read James Gambrill's recent article if you want a flavour of what the new GM thinks the club is about. Freshtracks, ever more expensive luxury holidays and him being a 'ski icon' is what I take away from that. Hardly a focus on members in my view.
Therein lies the challenge for the Club - how to run a club focussed on its members - attractive to a new and growing group of members. Outsourcing Freshtracks is essential I think because it so dominates thinking and costs in the Club.
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