 Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I don't know if it would make any difference to how they ski but I know I world be unhappy looking at that off center binding every time I put my skis on.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| Levi215 wrote: |
On-line Euro retailer but i think they have a UK company setup too, why do you ask? |
because if they are French it is really difficult to get redress for that kind of thing.
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You'll need to Register first of course.
You'll need to Register first of course.
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| davidof wrote: |
| Levi215 wrote: |
On-line Euro retailer but i think they have a UK company setup too, why do you ask? |
because if they are French it is really difficult to get redress for that kind of thing. |
Yep French home company, do you just get no response?
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Write to them. If no satisfactory response send the correspondance to credit card company. The product is defective.
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Probably best to send pics with a tape measure or ruler just in front of the binding to prove the binding is mounted incorrectly and that it's not that the topsheet and/or camera angle that is off centre.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Jeepers that is really bad. Getting that ski to edge would be totally different if on your left foot compared to when on your right foot. Even the better of the 2 skis doesn't look quite right. Kick up a fuss - "Ils prennent la pisse!"
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| Levi215 wrote: |
| davidof wrote: |
| Levi215 wrote: |
On-line Euro retailer but i think they have a UK company setup too, why do you ask? |
because if they are French it is really difficult to get redress for that kind of thing. |
Yep French home company, do you just get no response? |
Well I'd hope you get a response but on the French forums you keep seeing errors like this and the ski shops are very obstinate about not sorting the problem out and seem to think that pages of bad press doesn't matter. Here is a recent example from skitour (company is Espace Montagne in Grenoble): http://m.skitour.fr/forums/read.php?id=337223
you need to click on the image links, the poster was not very talented for embedding images. In the end he got another skiman to sort out his problem.
But your company might be perfectly willing to do something, you won't know until you've tried.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| davidof wrote: |
| But your company might be perfectly willing to do something, you won't know until you've tried. |
I find this an interesting line, aren't they obligated to by law?
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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You know it makes sense.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Customer Service is generally appalling in France. Whatever you buy and from wherever. Buyer beware 
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Poster: A snowHead
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| skitow wrote: |
| ....I would not worry about the credit card company, they will just knock it off the retailers account, and charge them a higher percentage if it happens a lot. |
^ This
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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So seems to be a consensus, how long would you all give it?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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I'm presuming that they were from Glisshop? If so, go straight to your card provider.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| spyderjon wrote: |
| I'm presuming that they were from Glisshop? If so, go straight to your card provider. |
No Ekosport
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| Levi215 wrote: |
| spyderjon wrote: |
| I'm presuming that they were from Glisshop? If so, go straight to your card provider. |
No Ekosport |
I've seen a few dodgy mounts from them but loads from Glisshop. Most of the time the owners haven't noticed until they bring them in for service.
That error should never have left the workshop and it would have been blindingly obvious to the tech who did it. It was caused by the rubber feet on the jig sliding off the legs slightly so that it sits under the ski edge rather than against it, which throws the jig to the side.
I'd be interested to know from you if the skis came with a note about you getting the final adjustment done to the bindings for your specific boot or was there nothing to that effect? I've had a few pairs of skis in for their first service that came from Glisshop that all had incorrectly set bindings had none of the owners had been to told get the bindings properly adjusted and they thought as they'd provided their height/weight/bsl etc they thought all was good.
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You'll need to Register first of course.
You'll need to Register first of course.
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| spyderjon wrote: |
| Levi215 wrote: |
| spyderjon wrote: |
| I'm presuming that they were from Glisshop? If so, go straight to your card provider. |
No Ekosport |
I've seen a few dodgy mounts from them but loads from Glisshop. Most of the time the owners haven't noticed until they bring them in for service.
That error should never have left the workshop and it would have been blindingly obvious to the tech who did it. It was caused by the rubber feet on the jig sliding off the legs slightly so that it sits under the ski edge rather than against it, which throws the jig to the side.
I'd be interested to know from you if the skis came with a note about you getting the final adjustment done to the bindings for your specific boot or was there nothing to that effect? I've had a few pairs of skis in for their first service that came from Glisshop that all had incorrectly set bindings had none of the owners had been to told get the bindings properly adjusted and they thought as they'd provided their height/weight/bsl etc they thought all was good. |
Haven’t seen a note with them but I would always check in terms of DIN (maybe not boot length) but did ensure they clipped in ok. I generally jump a few times when I clip in to make sure all is good anyway.
Agree it should never have got shipped, seems clear but maybe whoever did it didn’t want to admit to it? Don’t know if anything can be done or whether the skis are kaput, but it’s not a cheap base product!
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| Levi215 wrote: |
| spyderjon wrote: |
| I'm presuming that they were from Glisshop? If so, go straight to your card provider. |
No Ekosport |
Yes, I sort of figured they were. . Ekosport was taken over a couple of years back and customer service may have improved since then.
Generally they are quite good in my experience.
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| davidof wrote: |
| Levi215 wrote: |
| spyderjon wrote: |
| I'm presuming that they were from Glisshop? If so, go straight to your card provider. |
No Ekosport |
Yes, I sort of figured they were. . Ekosport was taken over a couple of years back and customer service may have improved since then.
Generally they are quite good in my experience. |
Like to give people a chance to sort things out, not one to just rant and provide bad press.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| Levi215 wrote: |
| davidof wrote: |
| Levi215 wrote: |
| spyderjon wrote: |
| I'm presuming that they were from Glisshop? If so, go straight to your card provider. |
No Ekosport |
Yes, I sort of figured they were. . Ekosport was taken over a couple of years back and customer service may have improved since then.
Generally they are quite good in my experience. |
Like to give people a chance to sort things out, not one to just rant and provide bad press. |
see above, in bold, before you rant.
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@Levi215, the bindings cannot be remounted in the same fore/aft position on the ski as the new hole locations will be too close so it's new skis time.
As an aside, have you checked the mounting location of the bindings on the ski, ie is the boot centre line over the mounting line on the ski?
The ski are perfectly usable for another skier that has a bsl different enough from you so that the hole locations won't clash when the bindings are remounted or a different make/model of binding could be used that has a different enough mounting pattern. The shop can resell the skis on this basis with a nice discount but still not loose money.
And bindings must have their forward pressue set with the user's boot (and possibly the toe height as well) otherwise the dins will not be correct and retention is compromised when the ski is flexed or goes on to reverse camber. Eye balling the set-up and jumping up and down a few times checks neither of these! 
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Just got a response for my raised return and no quibble just shipment letter and new order for a new pair. Hopefully they'll allow me to ship to France rather than home 
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| spyderjon wrote: |
And bindings must have their forward pressue set with the user's boot (and possibly the toe height as well) otherwise the dins will not be correct and retention is compromised when the ski is flexed or goes on to reverse camber. Eye balling the set-up and jumping up and down a few times checks neither of these! |
Everyday is a school day, when you say forward pressure what do you mean? Is it something i can do myself when i get the new set?
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@Levi215, what make/model of bindings are they?
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You know it makes sense.
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@Levi215, probably, yeah. Most bindings have a marker on the side but a thorough reading of the destructions is advisable as minimum, or taking to someone who knows what they're doing.
I try to think of bindings not as what holds my boot to the ski but what stops my knees exploding when I get something wrong.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Or even of the instructions to prevent destruction.
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Poster: A snowHead
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| spyderjon wrote: |
| @Levi215, what make/model of bindings are they? |
Look Pivot 12, but we have other skis with different bindings. I guess just read the initial setup manual for them all?
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| SnoodlesMcFlude wrote: |
@Levi215, probably, yeah. Most bindings have a marker on the side but a thorough reading of the destructions is advisable as minimum, or taking to someone who knows what they're doing.
I try to think of bindings not as what holds my boot to the ski but what stops my knees exploding when I get something wrong. |
I like that thought approach!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| Levi215 wrote: |
| spyderjon wrote: |
| @Levi215, what make/model of bindings are they? |
Look Pivot 12, but we have other skis with different bindings. I guess just read the initial setup manual for them all? |
Setting up a Pivot binding is a black art and the tech manual is next to useless, especially when the tech doing the mounting doesn't have your actual boot to set the mounting jig length. After setting the jig length (preferably with the customers boot) a tech experienced with Pivots will first drill the toe holes in the ski and then shorten the jig slightly by 3-4mm and then drill the heel holes. This is to ensure that the heel ends up in the middle of its adjustment range as the Pivot heel adjustment range is sh1te and the jig, if left alone, would position the heel at the rear of its adjustment.
If I'm mounting Pivots mail order then here's the note I include with the skis:
"The heel arms have 3 knurled bands on them. The two outer ones are the upper and lower limits. Out of the box the heel length is set on the middle band. A maximum of 7-8mm adjustment can be made between the two outer bands.
Extending the arms lengthens the heel binding and reduces the forward pressure. Shortening the arms reduces the binding length and increases it the forward pressure. The dildo needs to be raised (ie the boot should be in the binding) to access the no.3 pozi driver heads in the ends of the arms which are turned to alter the length.
The target should be to have the sloping white indicator at the rear of the base plate in line with the notches but this is often inaccurate so it's best ti ignore it. The best method is to put the boot in the toe binding and gently sit the boot on the cup of the heel binding. With one had applying downward pressure to the boot cuff use the other hand to slowly raise the dildo to horizontal. A further slight upward lift should make the dildo ‘snap’ up. Adjust the heel length/forward pressure until this is achieved.
As a further check, & with the boot in the binding, grab the dildo part and rotate/pivot it. You're looking for no rotation/play when doing this but without the arms snagging on the sides of the boot."
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@spyderjon, didn't know you did dildos, might have to have another peruse of your online store.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Are the use of “pocket rockets“ also included in the ski tuning training courses?
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You'll need to Register first of course.
You'll need to Register first of course.
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| SnoodlesMcFlude wrote: |
| @spyderjon, didn't know you did dildos, might have to have another peruse of your online store. |
Just don't ask about his tech fitting buttplugs
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| Levi215 wrote: |
| Just got a response for my raised return and no quibble just shipment letter and new order for a new pair. Hopefully they'll allow me to ship to France rather than home |
Hope they deliver but just looked at their customer reviews/feedback for the German market. They weren‘t pretty, I trust you will rent if they don‘t get them sorted in time?
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| Dave of the Marmottes wrote: |
| SnoodlesMcFlude wrote: |
| @spyderjon, didn't know you did dildos, might have to have another peruse of your online store. |
Just don't ask about his tech fitting buttplugs |
Trust they are quick release TÜV certified.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| DB wrote: |
| Levi215 wrote: |
| Just got a response for my raised return and no quibble just shipment letter and new order for a new pair. Hopefully they'll allow me to ship to France rather than home |
Hope they deliver but just looked at their customer reviews/feedback for the German market. They weren‘t pretty, I trust you will rent if they don‘t get them sorted in time? |
I've binned it off just going to take my other skis, will buy some 2021 models or something next year
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| SnoodlesMcFlude wrote: |
| @spyderjon, didn't know you did dildos, might have to have another peruse of your online store. |
If you have a look at the Pivots heel you'll see why us techs use that name 
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FAQ
