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Black Diamond Spares, After Sale Service?
 Poster: A snowHead
Poster: A snowHead

Last week the so called "Cant Assembly", basically the adjustable hinge between the clog and the cuff, fell out one of one of my Black Diamond Factor MX boots. To say the least this somewhat compromised performance!

BD list this assembly in their Spare Parts catalogue on line. However, the website gives no indication of how any of part in the catalogue may be ordered. The UK BD distributor refered me to the European distributor who is ignoring all emails. Does anyone have any experience of getting spare parts from BD?

Alternatively, does any boot wizard out there have another solutaion thay can suggest? The boots are just over two years old and only done about 8 weeks, so I am not inclined to buy a new pair when a part that can fix the issue is apparently made.
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snow report
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

@Thorney, I had 2 pairs of BD Cayenne Heated Gloves replaced under warranty in 2012 and 2014 without any issue via the EU Warranty mail address. They didn't even want the failed pairs returned.

I would try contacting BD in the US directly on bdmo@bdel.com, and explain the lack of response from the EU Warranty Team.
latest report
latest report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

I would ask the shop I bought them off to order the part for me, especially if it just fell off
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snow report
 You need to Login to know who's really who.
You need to Login to know who's really who.

Sack the Juggler wrote:
I would ask the shop I bought them off to order the part for me, especially if it just fell off


Thanks. However, I bought them in Austria so going back to the retailer is just as much a logistical issue as contacting BD direct. Anyway, after two years they are out of warranty so I cannot really expect the retailer to get involved. I do not expect a freebee, just access to a spare that consists of little more than a fancy bolt, nut and washer.
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snow conditions



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