 Poster: A snowHead
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I've had a couple of small claims this year, one to be paid and the other to be paid despite the loss adjusters and underwriters declining it. My insurers have now stopped using these loss adjusters and bought the claims process in house. I've no problem with my insurers at all.
The loss adjusters in question are Rightpath. They are without doubt one of the most incompetent, unprofessional organisations it has ever been my misfortune to deal with. They never return phone calls, emails never arrive and cheques are sent but never received. The timescales for both claims have been ridiculous, wholly down to them. On my latest claim they strongly indicated it would be approved and later rejected it. My insurer doesn't believe their reasons are valid which is why they are paying me directly.
It might be worth enquiring when taking out travel (or other insurance) if they use 3rd party loss adjusters and if it's Rightpath I'd recommend going elsewhere. Now considering how to progress a complaint against them.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Loss adjusters are I understand it compensated based on the amount that the insurer doesn't end up paying out so they've every incentive to be a pain in the back bottom. I suspect slapdashness is part of the strategy to be too much hassle so only the truly persistent or those with material amounts at stake see it through.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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That's precisely why I used DogTag for many years had two claims with them both settled without question and very quickly, in fact my most recent claim was settled in days and BACS straight into my bank account.
However, due to their ridiculous, imho, medical declaration procedure and cost,
I now use MPI who have a very sensible medical declaration.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@Claude B, But your insurer will have appointed them and agreed on the service level!
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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By the way, the price you pay is normally a dead giveaway. You can buy annual multi trip policies on comparison sites for £14 a year - guess what kind of service you get when you put in a claim?
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You'll need to Register first of course.
You'll need to Register first of course.
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@boredsurfin, MPI used Rightpath until recently, they no longer do!
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I've never claimed on travel, car or home insurance, how do you know what services they use without claiming?
The only insurance claim I've ever made was for income protection when I was off work during my cancer treatment. They paid up pretty swiftly.
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@queen bodecia, it is often in the small print somewhere. perhaps under the claims section.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@Claude B, pleased to hear it has been sorted to your satisfaction.
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@Hells Bells, Thanks
I'm not sure exactly how the Insurer/Rightpath relationship worked. I think they handled the whole claim process and payment came from them.
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