Poster: A snowHead
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Anyone with any experience of salomon service in the UK? I have an x pro liner which has a nasty split in the inner fleece and foam - an obvious manufacturing defect but boots were bought on the hill in the Alps and I can't go back to the retailer. any sense of how helpful they may be?
Many thanks
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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valais2, I have been told by Salomon to just take stuff back to any dealer worldwide, doesn't have to be where you bought it.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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That's really helpful - do you mean retailer or country importer?
Many thanks
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You need to Login to know who's really who.
You need to Login to know who's really who.
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valais2, Retailer.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I would contact Salomon UK directly so they can tell you where to take it or send it of for assessment.
Not sure any retail shop that sells Salomon would be very helpful to you if you had not bought the item from them. You have not given them any money, or custom yet you want them to sort the problem out at their cost?
Maybe a Salomon only store would?
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You'll need to Register first of course.
You'll need to Register first of course.
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you should be able to take it into ANY Salomon dealer and have them send it for inspection (we will happily do it, some wont), you WILL need to provide a copy of your receipt so that 1) you can show it is within the warranty period and 2) Salomon can put the claim against the relevant country..... although the warranty is world wide, each country takes responsibility for their own warranties in terms of budget so there is some internal paper trail they have to complete
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CEM if the customer decides the item is not fit for purpose and wants a refund how would they go about that. Would it be you're store that would do that? Or would Salomon UK be doing that? Or would it be the original store in France after receiving the relevant information from you're store in the UK?
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@yuppie, the apostrophe. The difference between an entity that knows its poo-poo or the one that knows it's poo-poo.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Also, fitness for purpose is at least UK legislation. Does it apply elsewhere?
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@yuppie, no such legislation in Europe as @under a new name has pointed out, so no my store would not have to deal with that, the warranty is for repair or replacement of a product due to manufacturing or material fault....... besides can you define "not fit for purpose" with regards to a ski boot?
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Thanks for this everyone - very helpful.
Unlike Solomon service centre who in a fit of extreme unhelpfulness said today that since the boots were bought in St Luc (tiny village in Switzerland) I cannot return them to salomon UK warranty but need to return them to st Luc with evidence of original purchase.
Sigh.
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