 Poster: A snowHead
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Does anyone have a similar experience? Photo attached of Skimium "Premium Skis" hired from Altitude Sports in Alpe D'Huez April 14. Described prior to hire as "Brand new skis at the start of this season from this year. Top of the range models"? I've made representations to Fanny Legrand chief executive of Skimium who merely dismisses the matter. I guess it's Buyer or rather Renter Beware. Pay cheap pay twice? :IMG_4236.jpeg
Incidentally can anyone tell me how to add a photo to the post!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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We hired from them last year, one level down at 'Precision' and some 'Emotion' - we were not impressed by the ones they chose, but the ones who had pre specified from the list of 'likely models' did get what they asked for. Skis were just okay condition wise - I wasn't overly impressed. That said we tried 4 other shops in Les Menuires (we are a group of 20) and all were as bad as each other tbh. I had the same experience a few years ago so I think its the bargain nature of LM, not the particular store.
Can't see your photo (and don't know how to add) so can't see how bad what you ended up with was. Certainly if I'd got what I had for precision as premium, I'd have kicked up a bit of a fuss.
aj x
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Thank you knight in shining armour for the information as how to post a photo (whoever you are)!
Here's the photo of Skimium Premium "Top of The Range" skis:-
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Perhaps this is a better size photo:-
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You'll need to Register first of course.
You'll need to Register first of course.
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@Infrared, so you hired these in April, and then post a pic in Dec??
why didn't you swop them in the shop at the time??
I'm a bit confused!!
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Doing a Pandora I think, posted the photo elsewhere too!
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I'm not sure why it was a problem anyway.
You pick em up. Look at them. Hand them back saying can I have another pair please.
It's hard to believe they didn't have plenty more on hand in April.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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In reply to Kitenski my desire is simply to alert snowhead members to shoddy service. Is it not better to do so at the start of the following season so that hopefully others might benefit from the information?
Olderscot, you sound far too wise to accept advice. I recommend you head straight for Altitude Sports for your next rental. Even though we booked on-line they denied any record - until I showed them our copy of the booking. The assistant uttered "putain" disappeared off to another shop and came back over an hour later. These were the only pair available, and after a 10 hour journey from the UK and with two young children in tow and the shop closing, quite why I didn't think about the nicety of handing them back "can I have another pair please" I'm not quite sure.
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Good advice is always welcome.
But surely advice comes in the form of something along the lines of 'make sure you check your hire shop skis...' followed by the story of what happened rather than this one which is more along the lines of 'look what the bastaards did to me and the CEO didn't care.' That's not advice, that's a whinge.
PS. Given the situation, you do have my sympathy. I suspect in the same situation I'd have gone ballistic.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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 Yeah I'd have been annoyed about those, I would probably have gone back the following day and stage a sit in. I have had something similar (from a recommended Val d'Isere shop iirc - no not snowberry) with literally nothing even vaguely acceptable available, but going back the following day yielded a better result.
Sucks, but I suspect it could happen with pretty much any 'brand' it's down to the individual stores (and yes head office for them all always deny all responsibility afaik as they aren't really chains, just a sort of branding franchise thing)
aj x
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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My wife and friends have hired from a Skimium in the past and all found the equipment spot on. We're in ADH in January and are again hiring from them, Cyrils Sport though, so i'll check back in when I'm back.
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...those look like my 'rock skis' - fine to ski on, not worth paying for...you are right to be p''''d off. But ski shop margins are pretty terrible, the attitude of many customers is fairly awful, and this makes all parties grumpy and cynical in the ski hire business - notable exceptions in some places, agreed, but not the majority. If you take them, you have accepted them, so my advice is always look sad, be nice, and deal with it there and then - 'different skis please; these are a bit rough' or 'hmm these aren't great, can you reduce the rental please...
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