 Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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James the Last, not the first time they have come in for some stick on here. We had two holidays with them 4-5 years ago and we were fairly lucky but I could see the gaping holes in their organisation and sounds as if they have gone seriously downhill since then.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Intriguing looking at the reviews. Looks like they were OK leading up to Christmas but something went seriously wrong over the new year, I wonder what. Fingers crossed it gets fixed before March, normally as long as the skiing is good and I am properly fed and watered I'm not too fussy about other issues but if the pool is too cold I'm stroppy enough to drag the manager by his dangly bits to the control room to adjust the temperature. it can't possibly be any scruffier than the Mark Warner hotel (I forget the name) that I stayed at in Val D'Isere 12 years or so ago
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You need to Login to know who's really who.
You need to Login to know who's really who.
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James the Last, sounds awful!
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I've literally just arrived back from a week in Farandole.
Let me set the scene by stating that initially, everything appeared positive. My group were seriously let down by booking.com, who double booked us, and didn't inform us of the cock-up. Therefore, when we arrived in resort at 2100 we discovered we had nowhere to stay. We checked ourselves in to Breviere for the evening, which was excellent; then phoned Booking.com to find out what the hell was going on. They determined that we'd been double booked, and therein began our saga. It took us the best part of 2 days, and trips to 3 different hotels to establish a permanent base. Booking.com eventually got in touch and arranged for us to move up to hotel farandole, who agreed to take our group of 5. However, it was only after a further 6 hours of argument that Booking.com accepted culpability and agreed to pay the difference between our original accommodation and the Farandole (which certainly wasn't worth the inflated price).
I can sympathise with the reviews of trip advisor, as although initially promising, our experience wasn't a positive one. The list of reasons is myriad, but let me outline them in brief:
Neither of our rooms were cleaned during our stay.
Beds weren't made when we arrived.
Breakfast was very poor (cold and very poor quality)
Staff were overstreched seasonnaires - so the level of service was awful (Whilst we were there the staff went on strike to protest against the firing of a staff member).
The GM was horrendous (bad attitude, very levels of service, no control of staff)
Prices changed frequently throughout the week for the exact same items (i.e. a small glass of coke was charged at 3 euros, the same as a bottle with other staff members)
There are various other reasons, but listing them would become quickly boring. I've noted that a different reviewer has likened the Farandole to Fawlty Towers, I would support that suggestion.. and would highly recommend Breviers (which I believe is currently run by Crystal).
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DJP23, sorry you had so many accomodation problems on your trip. Thats really bad of bookings.com! On the bright side, you get an 'awful holliday experience' to chat about for years to come 
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