 Poster: A snowHead
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My marvellous Arcteryx Stinger jacket, now way out of warranty, is in need of repair. The material has started to separate from the waterproof zip surround on the upper arm pocket and the materials beneath are exposed. I contacted Arcteryx Customer Services who told me I needed to complete some stuff on-line then send the jacket to their European repair centre in Switzerland.
I've trawled through previous posts on here on this topic but I can't find anything more recent than 2011 - which, to be fair, was a favourable experience of the repair process. So, here's my question ... does anyone on here have any recent experince of sending items out to Arcteryx in Switzerland?
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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No experience of having to have a repair on any of my Arc' kit but IIRC they have a lifetime warranty so you just have to pay the postage to send it to them. They're noted for their excellent customer service so I'd have no worries about it.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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No such thing as out of warranty as such as far as I understood. As mentioned above, very good customer service.
Arcteryx are currently repairing my >10 year old very well used sidewinder (at their suggestion - I was going to buy a new one!!). They had no issues with fixing all the things that had gone wrong (zip leaking a bit and a pocket going a bit weird).
Handily Arcteryx are based in N. Vancouver which makes it a little more straightforward. Just took it in, a week later they rang me back to let me know their assessment and what they are doing. They are super busy so it's going to take a few weeks to get fixed, but I'm fine with that.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I sent my leaky pants to the Swiss centre over the summer and they came back quickly, all fixed for the cost of the postage.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| spyderjon wrote: |
| No experience of having to have a repair on any of my Arc' kit but IIRC they have a lifetime warranty so you just have to pay the postage to send it to them. They're noted for their excellent customer service so I'd have no worries about it. |
^^This - but try contacting the guys at www.bigstone.co.uk as they were, and probably still are the UK agents for Arc'teryx. They sorted my warranty issue, rather than me sending it to Switzerland. I believe they sent it and had it returned to them, before posting out. All I paid for was the Uk postage to them. At least one of them is a skier 
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You'll need to Register first of course.
You'll need to Register first of course.
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As above, Bigstone sorted me out. Now my Sabre jacket has split and frayed along the bottom tightening cord, so it will be off soon.
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I had two items sent to be repaired by the swiss centre in the last year or so, one came back very quickly and the other was deemed not to be repairable and after a few emails to canada I got a replacement FOC. Fab service...
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Thanks for all the helpful advice ... makes me feel even better about buying Arcteryx kit. My jacket will be sent off for repair as soon as I get back from Sainte-Foy at the end of March.
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