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Inghams - good customer service

 Poster: A snowHead
Poster: A snowHead
Eventually.

The suitcase saga, which ran to an astonishing four pages, has been satisfactorily resolved.

Doubtless quite a few people who read the first thread will not be @rsed to read to the end to find out what happened, so it seems only fair to Inghams to say that they have agreed to replace the case, and to give them more a positive thread title to balance the other one.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Thank god for that. This was a classic case of a mountain out of a molehill, or a suitcase out of a handbag.
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
The other thread has many good comments about Inghams.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
Comedy Goldsmith wrote:
Thank god for that. This was a classic case of a mountain out of a molehill, or a suitcase out of a handbag.


That's rich coming from you.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Good news - Maybe change the title of the other one Smile Not-so-terrible service perhaps NehNeh
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 You'll need to Register first of course.
You'll need to Register first of course.
Excellent. I will put the guns away.

(Pending a reply from Esprit regarding my recent complaint Smile )
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
and might want to change your sig "Currently not very happy with Inghams."
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
homers double wrote:
Comedy Goldsmith wrote:
Thank god for that. This was a classic case of a mountain out of a molehill, or a suitcase out of a handbag.


That's rich coming from you.


indeed.

Im glad that after seeing this thread Inghams have decided to compensate the OP for his damaged case. It would have been good for Inghams to have done this in the first place - rather than the OP having to use social media to put pressure on the TO to do the right thing. But all is well that ends well and hopefully Inghams will learn from this.
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 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
Quote:

(Pending a reply from Esprit regarding my recent complaint )


+1 (Ski Total actually, but the staff keep saying "we're all the same company")


Here's hoping I won't have to air it on Snowheads to get a result.
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 Ski the Net with snowHeads
Ski the Net with snowHeads
northernsoulboy wrote:
Eventually.

The suitcase saga, which ran to an astonishing four pages, has been satisfactorily resolved.

Doubtless quite a few people who read the first thread will not be @rsed to read to the end to find out what happened, so it seems only fair to Inghams to say that they have agreed to replace the case, and to give them more a positive thread title to balance the other one.


Editing the first post might be a good idea.
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 snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
Timmaah wrote:
northernsoulboy wrote:
Eventually.

The suitcase saga, which ran to an astonishing four pages, has been satisfactorily resolved.

Doubtless quite a few people who read the first thread will not be @rsed to read to the end to find out what happened, so it seems only fair to Inghams to say that they have agreed to replace the case, and to give them more a positive thread title to balance the other one.


Editing the first post might be a good idea.


If you mean the title, I couldn't work out how. But it's been done by admin now.
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
hobbiteater wrote:
and might want to change your sig "Currently not very happy with Inghams."


Yep - done. Ta.
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 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
northernsoulboy wrote:
hobbiteater wrote:
and might want to change your sig "Currently not very happy with Inghams."


Yep - done. Ta.


Sad.
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 You know it makes sense.
You know it makes sense.
boredsurfin, you'll get over it.
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
northernsoulboy, I don't think it's me that needs to get over it, have a look at yourself in the mirror.
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 Poster: A snowHead
Poster: A snowHead
If you think I am seriously looking for Bodeswiller and his luggage, or have some sort of vendetta against him or suitcases generally, or am doing anything else other than gently mocking myself, then I suggest you get hold of a dictionary and look up the definition of 'joke'.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
On an internet? Surely not!
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Smile
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 You need to Login to know who's really who.
You need to Login to know who's really who.
Shimmy Alcott wrote:
homers double wrote:
Comedy Goldsmith wrote:
Thank god for that. This was a classic case of a mountain out of a molehill, or a suitcase out of a handbag.


That's rich coming from you.


indeed.


OK, fair point.

Thank god I'm not called Rich Goldsmith.

This has been another case study in case management - 'corporate new media response'. I think we can expect future cases of this sort, and the associated circus of nutcasery.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Well played Inghams.
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 You'll need to Register first of course.
You'll need to Register first of course.
Indeed, and fair play to northernsoulboy.
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