 Poster: A snowHead
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Hi Folks
There is significant disruption to flights in and out of the UK this morning (particularly Gatwick and Stansted) due to a major equipment failure at Swanick Air Traffic Control Centre in Hampshire. Current delays appear to be about an hour, this may get worse depending on how long it takes to fix and how much the reduction in capacity will be. If there is more news in the next few mins I will post again (but then I'm off skiing!!
Last edited by Poster: A snowHead on Sat 7-12-13 13:39; edited 2 times in total
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Good to know - hubby is on his way home from Stansted today. Ange.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| flangesax wrote: |
| Good to know - hubby is on his way home from Stansted today. Ange. |
Is he on the Salzburg flight this afternoon?
Sat here in Kirchberg monitoring the situation. Id rather be sat here at home than waiting for hours at salzburg
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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yes, Ryanair Stansted to Salzburg at lunchtime-ish. Im off outside to clear loads of snow from the drive (the not so nice part of living with snow). Ange
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You'll need to Register first of course.
You'll need to Register first of course.
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okay, im on the one going back.
would be great to have an update from the Stansted end as its not worth leaving until I know the Stansted flight departure time.
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Jafa - don't leave it too late - check-ins will close on time even if there are delays
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I don't need to check in just hand luggage. Ive got my boarding pass already
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Its not getting any better BA are now cancelling flights by the bucketful. The following BA Flts from GVA to LHR are cancelled: 741, 729, 731, 797, 733, 721, 735.
Easy are reporting a very fluid situation and are boarding on time to see if slots come up.
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chocksaway, probably just as well I didn't get a pass out to go on the PSB then, as I don't think I would have liked being delayed getting back to the UK.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| chocksaway wrote: |
| Its not getting any better BA are now cancelling flights by the bucketful. The following BA Flts from GVA to LHR are cancelled: 741, 729, 731, 797, 733, 721, 735. |
This is why I avoid LHR like the plague. Any sort of problem and they start cancelling stuff all of the place. Delays I can take - cancellations are a serious PITA
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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National Air Traffic Services (NATS) have now identified the fault and they are estimating that it will take 4 hours (starting at 1215 UK) to rebuild a server that deals with internal comms. So far today they have suffered a 20% drop in the flights that they were able to handle. Its not going to get much better for a while yet.
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Bad day in the office for the NATS IT dept.
This sort of thing should never happen with the correct use of virtual servers and High Availability failover technologies
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You know it makes sense.
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Swiss now joining in the cancellation game LX318 434 and 456 cancelled - more to follow I suspect
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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chocksaway, latest news ...
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| National Air Traffic Services (NATS) have now identified that there is a fault and are estimating that it will take 4 days (starting Monday morning) to reassign IT staff from other projects but that they do hope to identify the nature of the problem by the end of next week. Once the fault is identified, a project manager can be assigned. The budget holder's cost centre for the flight logistics systems must then be approved through the overnight SAP run for work to begin on appointing a project team that will rebuild the server. However, so far today, the IT team have handled a 20% increase in help desk calls and believe it's not going to get much better for a while yet and this may have a knock-on effect on the available resources to resolve this issue. |
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Poster: A snowHead
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| Quote: |
| The budget holder's cost centre for the flight logistics systems must then be approved through the overnight SAP run for work to begin on appointing a project team that will rebuild the server. |
That's got to be a wind up 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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moffatross, Tee Hee
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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No word from the Salzburg flight boarding yet?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Have they tried switching it off and then on again?
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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jafa, Not from Ryan or the airport - at least it hasn't been cancelled like some Ryans.
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12.30pm
In the early hours of this morning, a technical problem occurred at our Area Control centre at Swanwick. The problem is related to the internal telephone system used by our air traffic controllers and is expected to take about six hours to resolve.
At night, when it’s quiet, sectors of airspace are combined. As it gets busier in the daytime the sectors are split out again and additional control positions are opened to meet the traffic demand. Because of the problem with the internal telephone system, it was not possible to open the additional control positions this morning, resulting in a significant reduction in capacity in some areas of UK en-route airspace.
Safety has not been compromised at any time.
Normally by midday on a Saturday we would have handled about 2000 flights. Today we have handled somewhere in the region of 1,700 – a reduction of about 20%.
We now understand what the problem is and our engineers are working hard to rectify the issues as quickly as possible. Everyone in our operation is continuing to work closely with our customers to manage the traffic and clear the backlog.
We apologise sincerely for any inconvenience being caused to passengers.
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| red 27 wrote: |
This sort of thing should never happen with the correct use of virtual servers and High Availability failover technologies |
HAHAHHA yeah right, I think the osbourne book of IT might need to be on youre xmas list
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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We are overnighting at Geneva 
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I changed some business flights to come back from Barcelona tomorrow, hoping it is sorted soon...
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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LX 356 has joined the list of cancellations
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| Quote: |
Latest from NATS @12:30
...The problem is related to the internal telephone system[/b] used by our air traffic controllers and is expected to take about six hours to resolve. |
Can't they just use their mobile phones or get some walkie talkies?
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You know it makes sense.
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jafa, hubby on the plane, has been for a while - crowd control as its now packed in the airport. He has just texted saying looks like he will be taking off soon and has turned his phone off - so - not long now. Have a safe journey. Ange
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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The easyjet from Gatwick to Munich only had a very short delay - thats one happy skiier friend arrived in time for some afternoon powder! Ange
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Poster: A snowHead
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| Quote: |
We are overnighting at Geneva
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holidayloverxx, what a pain!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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flangesax, jafa, FR304 to Salzburg taxied at 1512 - so 3 hours and 22 minutes late - better late than never!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Off to Salzburg airport now to collect hubby, then out for a fab family ski in the morning. Happy snowy days. Ange 
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I suppose the only thing to look forward to now is the video of a certain Irishmen jumping up and down like a leprechaun on a hot tin roof (and quite rightly so IMHO)
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Thank you boarding at Salzburg now
Enjoy the skiing
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You'll need to Register first of course.
You'll need to Register first of course.
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Daughter flying Easyjet to Geneva from Gatwick this morning was only delayed 90mins - I was expecting far worse 
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Swissair flight LX358 out of Geneva scheduled on time - after the flight delay scares, the end of a perfect PSB week
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Juliet Kennedy, (soon to ex-)Nats operations director at Swanwick, has stressed that engineers are working to rectify the air traffic control telephone glitch being blamed for UK flight delays.
"We are resilient, but we are not 100% resilient as today has shown,
Which, translated, means they thought they were resilient but have found out the hard way that they aint
Last edited by After all it is free  on Sat 7-12-13 20:53; edited 1 time in total
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Lack of testing; of one assumes an "upgrade"........
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Weathercam, The lottery of flying and slots! The worst place to be flying to and from on a day like to day is Heathrow. Because they are working at 98% capacity there is not the scope to keep delaying as the airport cannot physically cope with accommodatimg delays from earlier as the rest of the schedule continues to arrive. Hence the requirement for Boris Island, a third runway or whatever.
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FAQ
