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EasyJet flights winter 20/21
 Poster: A snowHead
Poster: A snowHead

Had issues both ways Bristol to Geneva with my 99p luggage and moved booking. Had to stand my ground esp in Geneva and wait a while whilst it was checked but eventually they were OK with it.
ski holidays
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

jebroni3_16 wrote:
Mr.Egg wrote:
@jebroni3_16,

should have stood your ground.
Sounds like Swissport screwed you over. Good luck in getting a refund.

I'd have loved to, but they had me over a barrel. I needed to check my board bag and so had to pay for it again, even though the agent said she could see it on my booking and the problem was therefore on the computer system side of things.

I could have taken a punt with the "hands free" bag and taken it to the gate, but I knew they'd be Swissport staff there too and just wanted to get it sorted and get out of the increasingly long and unimpressed queue's way.

I have managed to establish that it is easyJet have themselves who have removed the "hands free" option everywhere, as per this page but that they're still supposed to be honouring existing vouchers / bookings:

Quote:
Why is Hands Free no longer available?

To simplify our baggage options, we’re no longer offering Hands Free. However, we still have a wide range of other bag choices available, including a new large cabin bag option from £5.99, or hold bags from just £6.99. If you’ve already booked or have a voucher for Hands Free, you can of course still use the service.


She said she could see it on the booking, then they should have honored the booking. It is not your fault & be out of pocket because of failure in their IT. Surely there is someone at Swissport to override it.

Three mobile customers used to get hands free with Easyjet until Handsfree was removed.
snow report
snow report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

The person who said she could see it was the most senior of the (by then three) Swissport agents trying to check people in for the two easyJet flights.

She flatly denied it was possible to check in a bag without charging me for it and by then, the queue behind me
was getting increasingly agitated.

I've paid on my credit card and will instigate a charge back if they don't refund me, rather than go through insurance.

I suspect easyJet will try to refund me the £1.98 I paid then direct for the snowboard carriage though rolling eyes
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latest report



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