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Buying Ski Boots.

 Poster: A snowHead
Poster: A snowHead
holidayloverxx wrote:
@Jcosh, please read vack and take a breath...i asked why it was relevant and he gave an answer about technical changes over the years


No breath needed, I don't do ill-considered outbursts. Yes, CEM answered your question with a change of direction about boot development over the last 10 years, which is great and I'm sure he is right about all that. But I don't think that's why he originally stated this was all 10 years ago. My complaint with CEM is not about the boots that were available 10 years ago compared to today, but his historic and on going poor customer service.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@Jcosh, fair enough
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@dp, mind if I ask who did your boots in Livigno? Were you happy with the boots/service? A decent fitter there would be more convenient for me than the English options, and my 10 year old boots are beginning to show their age.
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Of all the people I have 'sent' to Solutions 4 feet over the years none have had any major problems, however, I always over emphasise to them about being VERY HONEST about their skiing ability.
For example saying I ski blacks quite happily when in reality you skied the easiest black in the resort on the last day of your annual one week long skiing trip is not going to help anyone particularly your boot fitter.
I appreciate skiing level is the subject of many a thread on here in the pub and on ski holidays, bu some basic honesty with your boot fitter will reap rewards.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Quote:


Of all the people I have 'sent' to Solutions 4 feet over the years none have had any major problems, however, I always over emphasise to them about being VERY HONEST about their skiing ability.
For example saying I ski blacks quite happily when in reality you skied the easiest black in the resort on the last day of your annual one week long skiing trip is not going to help anyone particularly your boot fitter.
I appreciate skiing level is the subject of many a thread on here in the pub and on ski holidays, bu some basic honesty with your boot fitter will reap rewards.


+1

Also applies to ski hire
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@element, sure, it was a place called Zinnermanns. On one side of the valley there's lots of short training runs with drag lifts up the sides, it's below those. The shop doesn't look much from the outside but you go down to the basement and they have it together.

Basically I needed boot work done to my old boots and I went into a cafe full of instructors and asked them where they got their boots done. They all said Zinnermanns. So I went to Zinnermanns who looked at my old boots and said they could do the work, but it would be polishing a turd. I bought new boots (they pointed out the same issue that CEM had previously pointed out to me so I trusted them to a point), they were not wrong, the new boots became racing slippers... my speed got faster, turns got tighter and my feet became comfier.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Quote:

but his historic and on going poor customer service.

As a customer of CEM I must take issue with this - he has fitted mine, and my wife's last two pairs of boots, and his customer service has been exemplary. What I would say is that he (in much the same way as me) does not "suffer fools gladly" - he says what he means without sugar coating it! Our boots have fitted to a very good standard, and he has fitted us in for minor tweaks when needed. I would also say that we have been very honest about what we ski and what we need - well fitting boots that we can ski in all day, day after day, including many hours instructing.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
RobinS wrote:
Quote:

but his historic and on going poor customer service.

As a customer of CEM I must take issue with this - he has fitted mine, and my wife's last two pairs of boots, and his customer service has been exemplary. What I would say is that he (in much the same way as me) does not "suffer fools gladly" - he says what he means without sugar coating it! Our boots have fitted to a very good standard, and he has fitted us in for minor tweaks when needed. I would also say that we have been very honest about what we ski and what we need - well fitting boots that we can ski in all day, day after day, including many hours instructing.


I couldn't be happier for you and your experience of CEM, that's great. I really wish I had enjoyed such a positive experience with him, but I didn't. He got it wrong and totally mismanaged the after sales customer service, not to mention his out burst on here. I am quite sure he has more happy customers than dissatisfied ones, what he ought to do is manage the dissatisfied ones will a cooler, more considered approach.

What a great story it could have been if he had welcomed me back and given me the level of service and satisfaction that you have enjoyed. That's what an experienced, level-headed business person would have done. He chose the polar opposite approach.


Last edited by After all it is free Go on u know u want to! on Tue 6-02-18 21:14; edited 1 time in total
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@dp, thanks very much, I know it well. My friend rented avi kit there this year. Might need to book another trip...
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Let's move on.
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snowHeads are a friendly bunch.
I'm not being funny but I think the this forum thread has been through many evolutions and we have now exhausted the evolutionary phase of discussing whether or not CEM has good customer service. Of course the people who have been satisfied will say they are satisfied and those who are not will say they are not. I have discussed boots with a great many people and believe me, within that demographic alone, there are plenty of people on this forum alone, who identify on both sides of the line when it comes to Solutions 4 Feet!!!

Needless to say, to those who've had a good, or bad experience... nobody is doubting it. But just because you had a good or bad experience, it doesn't mean that somebody who had the opposite experience has a less valid point to make. If you had a bad time it doesn't mean that somebody having a good time is just too easy going. If you had a good time it doesn't mean that somebody who had a bad time was just being a difficult customer or lying about their ability. I think it's clear from this thread and from my personal experience that one can have a good or a bad experience at Solutions 4 Feet and I am not going to take the liberty of pointing any fingers about why that might be.

I think Colin might take away from this that publicly bashing a previous customer might not have been the best shout. Although I give kudos for not being drawn into a game of public mud slinging too. It sounds like @Jcosh had a legitimately bad experience - and even if he'd been completely dishonest about his size, ability, exercise regime etc - no customer or former customer ever deserves to be on the receiving end of verbal (or internet) abuse and if that's what actually happened then it is unarguably appalling customer service, regardless of the circumstances!

But in any case I think we've done that to death now. Some people had a good time and some people had a bad time, neither experience is more or less valid than anyone else's. But this thread is meant to be about boots, not staging a pissing contest on anybody's reputation.
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And love to help out and answer questions and of course, read each other's snow reports.
red 27 wrote:
Let's move on.
Good idea.
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So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
i think its about time somebody invented an alternative to ski boots, can someone come up with a way of wearing normal shoes for skiing, its like the cure for cancer, the answers out there somewhere, we just need to find it.
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 You know it makes sense.
You know it makes sense.
compostcorner wrote:
i think its about time somebody invented an alternative to ski boots, can someone come up with a way of wearing normal shoes for skiing, its like the cure for cancer, the answers out there somewhere, we just need to find it.


there are a couple of close options out there Dahu and Apex, like a snowboard boot inside an exoskeleton..... but you can still get many of the same issues as a conventional ski boot, so maybe not quite there yet snowHead
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
compostcorner wrote:
i think its about time somebody invented an alternative to ski boots, can someone come up with a way of wearing normal shoes for skiing, its like the cure for cancer, the answers out there somewhere, we just need to find it.


The trouble is though that most people’s normal shoes are too large for skiing purposes. Fine for walking in but almost certainly no good for controlling a ski. So then you have to go through the whole rigmarole of buying a pair of normal shoes suitable for skiing in and you end up right back where you started. Confused
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 Poster: A snowHead
Poster: A snowHead
compostcorner wrote:
i think its about time somebody invented an alternative to ski boots, can someone come up with a way of wearing normal shoes for skiing, its like the cure for cancer, the answers out there somewhere, we just need to find it.


Is that with or without skis? Slightly more chance with the latter methinks
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@Jcosh, I'm left wondering where you got your last pair of ski boots from after returning the ones CEM originally fitted? Wouldn't that be the best place for you to recommend?
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uktrailmonster wrote:
@Jcosh, I'm left wondering where you got your last pair of ski boots from after returning the ones CEM originally fitted? Wouldn't that be the best place for you to recommend?


Enquiring minds want to know....
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
uktrailmonster wrote:
@Jcosh, I'm left wondering where you got your last pair of ski boots from after returning the ones CEM originally fitted? Wouldn't that be the best place for you to recommend?


Maybe he's got himself banned from there as well?
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Dave of the Marmottes wrote:
uktrailmonster wrote:
@Jcosh, I'm left wondering where you got your last pair of ski boots from after returning the ones CEM originally fitted? Wouldn't that be the best place for you to recommend?


Enquiring minds want to know....


it seems that some on here want to move on from focusing this thread on the issues I had with Colin at Solutions 4 Feet and others seem to want to know more. I don't mind which.

In answer to your 'enquiring minds', my current boots that I am looking to renew where bought from Snow and Rock after the S4F ill fitting pair were returned. They have been perfectly ok and they did a pretty good job of fitting them at the first attempt. A few modifications have been made along the way but nothing to drastic was needed. They could probably go on another year or so but I've skied a lot in them and feel now's a good time for a change. My unscientific research suggests that boots have moved on in the last several years and I'm keen to enjoy the benefit of that.

And before you ask, 'why don't you go back to Snow and Rock'. I might well do so. But I thought it might be wise to ask on here for some first hand experiences of other fitters first. And as far as I can see, only Profeet have been suggested so far.

Keep smiling everyone. Very Happy
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Then you can post your own questions or snow reports...
@Jcosh, not sure where you're based, but Ski Bartlett in Hillingdon come highly recommended too.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
olderscot wrote:
compostcorner wrote:
i think its about time somebody invented an alternative to ski boots, can someone come up with a way of wearing normal shoes for skiing, its like the cure for cancer, the answers out there somewhere, we just need to find it.


The trouble is though that most people’s normal shoes are too large for skiing purposes. Fine for walking in but almost certainly no good for controlling a ski. So then you have to go through the whole rigmarole of buying a pair of normal shoes suitable for skiing in and you end up right back where you started. Confused


thats why we need a clever inventor, just because normal shoes cannot be used for skiing now, it doesnt mean they wont be in the future, i guess at the time they laughed at the person who invented the wheel.
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You'll get to see more forums and be part of the best ski club on the net.
compostcorner wrote:
olderscot wrote:
compostcorner wrote:
i think its about time somebody invented an alternative to ski boots, can someone come up with a way of wearing normal shoes for skiing, its like the cure for cancer, the answers out there somewhere, we just need to find it.


The trouble is though that most people’s normal shoes are too large for skiing purposes. Fine for walking in but almost certainly no good for controlling a ski. So then you have to go through the whole rigmarole of buying a pair of normal shoes suitable for skiing in and you end up right back where you started. Confused


thats why we need a clever inventor, just because normal shoes cannot be used for skiing now, it doesnt mean they wont be in the future, i guess at the time they laughed at the person who invented the wheel.


a few years ago Nike looked into ski boots in small, medium , large and XL would get rid of the need for any fitters
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To some extent the lining inside the boot, when moulded to your feet, reduces the need of precise sizes. If the moulding was more rigid and fitted to size of feet instead of just the base, you could potentially have a limited range of boot sizes with the liner being the actual boot.

I used to have a boot by nordica which had walk mode, ski hard, and ski soft. I think there were technical issues with the boot which meant that skiers who actually ski hard would shun such a boot. Walking on the base of boots is not very good for the contact with the ski.

An inventor needs to invent a material which changes from soft and flexible like leather, to hard and rigid like ski boot plastic at the flick of a switch.

Maybe like snowboard boots?
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Treated myself this year to a properly fitted pair of boots this year. They turned out to be smaller and tighter than previous boots also harder to put on and off. However they did make an instant improvement to my skiing. they also were not uncomfortable to wear for a full days skiing without needing to loosen them at lunchtime or other breaks.

I do think that when skiing you need to have firm support around your ankles and lower calves so I don't think that there will be any breakthrough soon in developing ordinary shoes for skiing but who knows.
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