 Poster: A snowHead
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Do they just have ridiculously long delivery times? I ordered from them over a week ago now and the stuff still hasnt been dispatched...
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Says 7-10 working days when you order IIRC. Put an order in yesterday, not expecting it for a while.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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It's not unusual, IME the goods often come directly from France. The UK office may have it's allocation (and therefore accept orders) but that doesn't necessarily mean it's physically in stock here. Also, the BASI Salomon website clearly says they are having system issues so I wouldn't worry about it unless you're leaving for the season very soon.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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perhaps if instructors ordered their kit early (ie in the summer when the deal come out.....as a retailer we have to order in MARCH to guarantee stock) then there wouldn't be this mass of panicking people leaving for the season and not having their kit in time 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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My order took about 4 weeks.
As Raceplate says, it came from directly from France.
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You'll need to Register first of course.
You'll need to Register first of course.
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| CEM wrote: |
| perhaps if instructors ordered their kit early (ie in the summer when the deal come out |
Unfortunately they don't let you order as soon as the offer comes out, you have to wait for it to be showing as "in stock" - and you have to keep checking as the "stock alert" system doesn't work.
And if everything you want isn't in stock at the same time, you have to pay handling charge on each order.
My order (when I eventually was able to place it) took about two weeks, and yes it comes direct from france.
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RobW +1
Ordering has been particularly painful this year.
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CEM, like RobW said the stuff I wanted only came in stock last week so I couldnt order earlier
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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I just checked my dates and it was a bit longer than two weeks:
Ordered on 5th Sep. Credit card debited same day.
Goods sent on 23rd Sep and arrived on 26th.
Note that the 7-10 days is from when dispatched to delivery - not order to delivery.
[Dispatch email also said sent by UPS, but the link provided was to DHL!]
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CEM, Another dig at instructors ordering skis?
Seems to me that the stock available to instructors is the left overs from the years production once the retailers have placed and had their orders filled.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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spiky1013, Be patient - it will turn up. My boots did 
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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spiky1013, I have sent them three emails, all without reply so far. One got an automated response telling me about the 'problems', and since then...........not a sausage. Would be nice to get an answer so I can ORDER something!!!
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freestyleandy, emailed them almost a month ago now about a different enquiry and never got a reply, not even an automated one!!
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You know it makes sense.
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Poor Estelle has a few thousand instructors all ordering at the same time all looking for the same kit, and getting in the region of 40% discount. So you have to wait an extra week or two!
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Order from the Atomic deal, they're dead quick and the service generally is very efficient ...
I'll get me coat ... 
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Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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SkiRider, I didn't like to mention that
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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kevindonkleywood,
i don't sell skis so don't give a dam where instructors order them from, problem we have is in the way the system works, it has (with certain brands) cut the retailer out the loop altogether, it used to work by you taking your licence to a number of retailers who filled in the order, took the product from stock and either reordered it at the deal price or got a credit of the discount from the supplier, we see a number of people every year who turn up for footbed/fitting etc with boots that are 1 sometimes 2 sizes too big it is frustrating for us and them, if they were measured up in the first place then they might get the correct size and a suitable product, the thing then works 2 ways, the instructor gets great service and can then refer their clients to the shop, knowing that they will get the same level of service, this all fell apart a few years ago when certain retailers were unwilling to take a bit of a margin hit so Salomon (and some others) went direct, the simple solution instead of making it a blanket thing and cutting the independents out of the loop would have been to offer the deal via the retailers and let the individual retailers decide if they want to be part of it. most with any clue about marketing their businesses and gettign referrals would have signed up
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You need to Login to know who's really who.
You need to Login to know who's really who.
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CEM, Sounds like a sensible and clever approach. I shall copy and past and ensure the relevant people at Salomon see it.
roga, Yeah because they are not all ordered through the same person 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| roga wrote: |
Order from the Atomic deal, they're dead quick and the service generally is very efficient ...
I'll get me coat ... |
ditto Rossignol
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You'll need to Register first of course.
You'll need to Register first of course.
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ordered some clothng from Salomon this year and it arrived a couple of weeks ago - a bit slow but not unacceptable.
What I think was unacceptable was putting the offer on the BASI website several months ago with very attractive prices - but then when all the stock was available towards end of August all the prices mysteriously increased by approx 20% without explanation.
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roga, smithski, would of used either of them for equipment but it was clothing so went through salomon
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| smithski wrote: |
| prices mysteriously increased by approx 20% without explanation. |
That'll be the VAT. In previous years the prices have been excluding VAT and P&P, whereas this year is incl VAT and P&P.
Rossi have done the same this year. Most of the others are ex-VAT and P&P.
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| CEM wrote: |
| the simple solution instead of making it a blanket thing and cutting the independents out of the loop would have been to offer the deal via the retailers and let the individual retailers decide if they want to be part of it. most with any clue about marketing their businesses and gettign referrals would have signed up |
Completely agree. Frankly, I'd prefer to buy from, and have a relationship with, a retailer.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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FlyingStantoni, sounds a very valid explanation. Despite the increase (VAT!) it's still a very good deal, esp for clothing.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| FlyingStantoni wrote: |
| smithski wrote: |
| prices mysteriously increased by approx 20% without explanation. |
That'll be the VAT. In previous years the prices have been excluding VAT and P&P, whereas this year is incl VAT and P&P.
Rossi have done the same this year. Most of the others are ex-VAT and P&P. |
Nope Salomon just put the prices up; the deal this year WAS 1/2 price and the VAT included; they then changed it. (maybe they FORGOT the VAT).
BUT; Atomic BASI offer is still EX vat.
V odd....
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maybbe the instructors getting these deals should think about why they are posting them on a public forum..... they are meant to be confidential, are they not
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You know it makes sense.
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CEM, +1 on that comment re posting the details here.
FWIW I have never bothered taking advantage of the offers prefering instead to by last year skis from smaller outlets, the clearance prices are often better anyway, besides which I dont believe that the quality of my skiing justifies having the lastest and greatest all the time.
It is interesting to hear about the backgroung and I can appreciate your position on the matter, the original system would have been better for all concerned, Would it be fair to say that it was one or more of the 'Large National chains' that killed off the original way of working?
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| CEM wrote: |
| maybbe the instructors getting these deals should think about why they are posting them on a public forum..... they are meant to be confidential, are they not |
No I do not believe they are confidential. But the offers are for members use only and not to be abused. I don't believe any posts in this thread are inappropriate, but if I was to start posting product and pricing details that's another matter
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Poster: A snowHead
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| CEM wrote: |
| maybbe the instructors getting these deals should think about why they are posting them on a public forum..... they are meant to be confidential, are they not |
The first rule of proform... Don't talk about proform!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Deal is a closed deal and should probably not be discussed openly on a public forum, Perhpas Apres Zone would be more approptiate or on a BASI chatroom.
Ditto for the Atomic Deal discussion.
CEM, Have flagged your idea with the relevant people at Salomon.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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There is no BASI chatroom/forum!
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You need to Login to know who's really who.
You need to Login to know who's really who.
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roga, there's a Facebook page for BASI members which gets a bit of discussion.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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roga, I know 
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You'll need to Register first of course.
You'll need to Register first of course.
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There's no BASI chatroom as members tend to congregate elsewhere (eg here), rather than go specifically to the BASI website (there was a discussion forum for a while, but it wasn't used).
I've asked BASI what the position is on discussing the offers. In the meantime perhaps this discussion should be moved to Bend Ze Knees which is not public?
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Sorry... didnt realise this would cause such a problem!
Feel free to move it or even delete it, think the discussion has pretty much run its cause 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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I'm sure the greater public aren't massively surprised that instructors get deals on certain brands of kit so I'm not sure there is any big secret here. Folks make sure you haggle hard when buying used kit off an instructor as you can bet he/she never paid full price and probably tax deducted it as well
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The official response from BASI is:
The offers are only for BASI Members and can only be accessed via the BASI Members Area, however there is no confidentiality surrounding the fact that BASI Members receive offers from various services and businesses. BASI does remind Members that they are exclusively for BASI Members and should use discretion when ordering product and should avoid posting details/ codes etc on social network sites as this may jeopardise future Member offers.
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FAQ
