 Poster: A snowHead
|
TWICE this last couple of weeks I have had cause to contact easyJet's so-called "Customer Service" department by telephone, and I have to say that the 5p per minute phone line is ABSURDLY reasonably priced, the response time in both cases of under 2 minutes is DISGUSTINGLY efficient, and the people I have spoken to in both cases have been NAUSEATINGLY well-informed, GROTESQUELY helpful, and HORRIFYINGLY polite.
The entire experience both times has made me SO UTTERLY delighted that I would NOT EVER hesitate to USE THEM AGAIN.
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
paulio, 
Long time since I used them - but they were good for me, too.
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
|
Always been good to me too - best of the budgets.
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
|
Love it!
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
| Quote: |
SO UTTERLY delighted that I would NOT EVER hesitate to USE THEM AGAIN
|
+1
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
Not my experience last time I used them.
It was April 2010 they were not answering the phone and when it did connect it took ages to get through the queue.
I not got a clue why it was so bad?
|
|
|
|
|
|
|
|
|
Dwarf Vader, ash cloud perchance?
|
|
|
|
|
|
|
|
Nadenoodlee, I expect so.
They used to have a live chat support facility as well which was excellent, the one time I had a quick query about baggage. You typed questions/conversation with them. That was in January 2010. Just looked and the facility doesn't seem to be there now though. Was free and fast!
|
|
|
|
|
|
You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
|
Good to hear of a positive experience.
Paulio you don't have a relative named Stellios by any chance, do you? 
|
|
|
|
|
|
|
|
|
wigan, et al, I ued the live chat during the ash cloud crisis, and they were very helpful. I eventually requested a refund, which they gave me, despite the flight eventually operating.
|
|
|
|
|
|
snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
|
|
Mr Marmot, no more than you've got a relative named Simon Cross, no
|
|
|
|
|
|
And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
|
Paulio, but EJ made you happy! SC could do nothing for me.
I suppose everything is relative
|
|
|
|
|
|
|
|
The only time I want to pay to speak to someone that I am paying to provide a service is when I have cocked up your requirements.
The only time I want to speak to EJ is when they have cocked up the service.
So Paulio, did you cock up the requirements or did they cock up the service?
|
|
|
|
|
|
You know it makes sense.
|
| paulio wrote: |
| TWICE ABSURDLY DISGUSTINGLY NAUSEATINGLY GROTESQUELY HORRIFYINGLY SO UTTERLY NOT EVER USE THEM AGAIN. |
|
|
|
|
|
|
Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
|
|
I phoned them up back in jan to clarify if a boot bag was included aswell as my ski bag, only took a couple of mins to get through which is far better than I expected and the person seemed well informed and told me I could take my boot bag along with my ski bag aslong as it didn't exceed 32Kg and even sent me a email to show the check in desk who normally don't have a clue.
|
|
|
|
|
|
Poster: A snowHead
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
The plane I flew on today was literally brand new. Gleaming.
My only concern was that it might never have flown before.
Best airline on god's green earth.
Alsorayscoops, hahaha.
|
|
|
|
|
|
|
|
FAQ
