 Poster: A snowHead
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Hello Gang
Does anybody have any experience of getting a refund out of Easyjet?
3 of us were due to fly from Manchester to Geneva 10.01.2010 but the flight was cancelled, as we were only going for 3 nights the trip was abandoned.
I have followed instructions on their website as to how to claim a refund but as yet I’ve had, no refund, no response to the claim or any of the subsequent emails that I’ve sent.
I was just wondering if this was the norm or am I being given the “run around”?!
I have tried to call them but after hanging on for 47 minutes I lost the will to live & hung up!
Cheers,
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Send them a recorded delivery letter. You are only entitled to the cost of the flight tickets, not the cost of the holiday.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Lucan, We had to abandon a trip last year for similar reasons. We were given a phone number at the airport and one quick call and the money was credited back to our account within three or four days. Sounds like its time to start making a fuss! As far as I recall we were told that the only way to get the refund was to phone up, it couldn't be done via the website.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I am currently trying to reclaim 250 Euro compensation each under EC regulation EC No 261/2004 for a flight that was delayed 24 hours. They said they were busy but would get back to me - thats a month ago.
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You'll need to Register first of course.
You'll need to Register first of course.
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They have regulators and authorities that manage how they do business.
Suggest copying somebody at one of those organisations on your e-mail.
Failing that, a summons to a court somewhere often focuses the mind of shabby customer services, when you have to go and ask the lawyers to help in any company you know the feedback is likely to be blunt. Not sure if this is small claims court stuff, but they certainly won't bother turning up to contest it in your local court when they are bang to rights under well tested legislation. Plus the potential media impact if they got silly over it.
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Thanks for all of the advice gang.
I've perservered with the telephone option & after hanging on for 25 minutes I got through. I gave the booking ref & flight No and they confirmed that yes, our flight had been cancelled, just incase I didn't already know.
I was then asked "what I wanted??"
I explained that I had filled in their on-line "refund form" 4 weeks ago but as yet had heard nothing back. I was told that nothing had been done & "did I want a refund?"
I said "well yes!"
After a minute I was told that it had been done & should be back in my acount whith 5 days.
If I hadn't of called though I doubt that I ever would have seen the money again, but it was a nightmare getting through!
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Lucan, after they cancelled our flight to GVA a couple of years ago (whilst we were in the check-in queue  ) we arranged our refunds directly through the website. All fairly straightforward.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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I had my Easyjet flight from Liverpool to Geneva cancelled on Jan 8th and ended up going out with swissair. After a reasonable number of emails and sitting on hold on the telephone for 10-20 minutes on several occasions without speaking to anybody, I received an email this afternoon from EJ saying that my refund had been approved and will be back in my account within 5 days - so they do seem to process them eventually!
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I had my Easyjet flight from Liverpool to Geneva cancelled on Jan 8th and ended up going out with swissair. After a reasonable number of emails and sitting on hold on the telephone for 10-20 minutes on several occasions without speaking to anybody, I received an email this afternoon from EJ saying that my refund had been approved and will be back in my account within 5 days - so they do seem to process them eventually!
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Easyjet refunds seem to work, if everything goes to their set plan. If however the card has expired that made the original payment then the "system" falls apart. You get an email stating the refund is approved, but they can't refund as card expired, you need to give us a new expiry date, but not by email or post, must do it by phone. So you wait on hold (hour and 10 mins today!) talking to no one, at 10p a minute!
If you send them, by email, the new expiry date, they just reply that they have not got the authority to process it.
seems a good way to generate money....
Flybe managed it in about 5 minutes, easyjet are just a joke! with appalling "customer service"
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Alastair Pink, I have dealt with 3 of the entitled "Customer Experience Champion" persons so far................they are not doing very well..."Bad Customer Experience Champion" would be better title
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You know it makes sense.
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I booked peak time (Boxing Day) easyjet flights to Geneva last September.
In November I was surprised to see that (for the 2 of us in total) the flights were over £100 cheaper. I e mailed them to complain and was please to get a Customer Service Champion response that confirmed that under their terms and conditions, any reductions in fare after booking = customer refund in the form of a credit against future bookings.
However, after that good news, the next paragraph read that because the reduced Geneva fares in this case were a special offer, no such refund would be due!! Why didn't they tell me that in the first place instead of building my hopes up with the good news? Shocking example of how not to inform a customer!
The really annoying part is that NOWHERE were the fares highlighted as special offer/sale etc - so easyjet's refund the difference policy would seem to be absolutely worthless.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Lucan,
I had flights cancelled at Christmas and only in the past week has the actual amount been credited to my bank for one of the bookings, the other one is in some sort of mail merry go round where they will not refund because they say I have not submitted details and I cannot submit details because the system says I have already done it.
I have to say I was bit disapointed with easyjet over all this, I have had flights cancelled with Ryanair before and really you don't expect a lot, but their system semed to work better and faster than easyjets ! Anyway I think the rule is still not too pay much, and then you won't be disapointed when it all goes wrong.
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Poster: A snowHead
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Mine took nearly 8 weeks!!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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well I have now managed to contact them, and will get a refund in about 4 weeks. Hugely complex process, i understand the need for security, but for about £50 this is a little over the top.
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FAQ
