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Good service from Black Diamond
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Poster:
A snowHead
Poster:
A snowHead
Dropped a line to Black Diamond Europe saying that I had lost half of a double action waste-belt-buckle for my Black Diamond back pack. Got asked for a picture to help positively identify the needed item. A complete buckle came in the post today.
I know we hope for good service from the major brands - but it is nice to report it happened
Obviously
A snowHead
isn't a real person
Obviously
A snowHead
isn't a real person
achilles
,
I think the brand deserve good press... so glad to hear it
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
achilles
, .... I might add as well that following a catastrophic break to the carbon shaft of my Black Diamond pole ....
... site repair shown here ...
.... they have replaced the pole free of charge
You need to
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to know who's really who.
You need to
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to know who's really who.
BernardC
,
Mine have been ok .... how did you do that..?
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
i snapped one of mine by whacking it against a ski edge in a fit of pique. didn't feel that was a warranty issue
You'll need to
Register
first of course.
You'll need to
Register
first of course.
I was pleased about the buckle - I wasn't going to bother BD, but I could not find a double-action (ie adjustable on both sides) replacement easily.
Then you can post your own questions or
snow reports
...
Then you can post your own questions or
snow reports
...
Arno
, ... why are you
.... ?
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Poster: A snowHead
