 Poster: A snowHead
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We're about to attack Easyjet over our cancelled flight on Friday 9th Feb (they couldn't cope with the half inch of wet "powder" at East Mids airport...) and obviously we're going to try and get them on the compensation thing. They will claim "extraordinary circumstances" of the weather causing the problem and I'm just wondering if any of you lot had any info or experience to offer?
Basically the flight out to Cologne (the one that was ultimately cancelled) should have departed at 18:40. When we got into departure lounge at about 5:30pm or thereabouts, it was already showing as delayed to 19:10. It turns out that we were due to take the plane out that was landing from Venice, which had taken off late. At 18:15 the incoming Venice flight was advised that East Mids were shutting the airport imminently for snow clearing and the Easyjet flight decided to head for Luton instead as they didn't have enough fuel to hold above East Mids airport whilst the runways were clear. At some point between 18:15 and 19:15 (when we were told) Easyjet decided to cancel the flight rather than fly the plane up from Luton to East Mids.
As the weather forecast showed it getting warmer and turning to rain (which it did) and the snow stopped falling at about 7pm anyway, we're obviously all feeling a little aggrieved that they pulled the flight altogether rather than just delaying it while they got the plane up to us. The Easyjet Prague flight due to depart at 18:05 eventually took off just under three hours late at 20:54...
Last edited by Poster: A snowHead on Tue 22-05-07 19:30; edited 1 time in total
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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It might be easier to claim it on your travel insurance.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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carled, I don't think you will have a chance. They have got the weather get out clause written into EU Regulation 261 2004 (Google it).
You will probably find that the crew have also gone out of hours because of the delay. Do as WTFH suggests - claim your insurance.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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We are claiming the costs back on the insurance and EJ customer services already say they'll pay us back for all that. We're also after the compensation though!
The "extraordinary circumstances" can't simply be triggered by weather... read up on the Dublin man who successfully got awarded the compensation when EJ pulled a flight due to "high winds" last March... It has to be really extraordinary AND the airline has the burden of proof. If they'd been on time leaving Venice, they'd have landed at East Mids BEFORE the airport closed and the only reason they have for being late leaving Venice is "normal everyday knock on delays" (quote from their own customer services)... since when have "normal everyday knock on delays" been classified as "extraordinary circumstances"?
I'll get them... 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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I would have though easyJet had a case - force majeure if nothing else.
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carled, but is it worth it? How much time are you going to be spending when you could have been earning, skiing, browsing snowHeads, etc?
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Bloody hell... it's worth it when I have a family of 4 on there! 1000 euros will do nicely, thanks very much!
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Sage, where did you get the quote from?
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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I have written politely to BA following our in-resort cancellation. I just requested they meet our out-of-pocket expenses resulting from their late cancellation. We had to get from Manchester back to our cars at Birmingham.
I don't know why I am attempting to be nice to them though. I'll let you know how I get on.
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carled, I just Googled and found it. I have found a better definition though:
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| (The airline is not obliged to pay compensation if it can prove that the cancellation was caused by "extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken". Such extraordinary circumstances might occur "in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier".) |
It's from CAA Air Transport Users Council Page. This is a very useful site with lots of consumer info.
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You know it makes sense.
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carled, If you do complain you'll be lucky if they even give you the courtesy of a written reply.... In my experience Easyjet are not the best at dealing with any area other than "Sales" .........come to think of it they're just like like most other UK companies these days.... I reckon your best bet is your travel insurance if you want a refund
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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No, Easyjet have already agreed to the refund of costs, what I'm after them for is EU compensation. I will happily take them to court over it.
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Poster: A snowHead
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I certainly don't think they can blame the weather, light snowfall should not be unexpected in the Midlands during early Feb certainly it's not extraordinary, however they may have a get out clause if for instance the flight from Venice ran into unusually strong headwinds which might explain its low fuel status, if on the other hand Easyjet allowed the flight from Venice to depart with insufficient reserve fuel to allow for a short holding pattern delay then we're getting into very unplesant posibilities with regard to passenger safety, far more likely is that Easyjet decided to save money by having the captain land early and save on jet fuel, if that is the case and you can prove it which won't be easy then I'd guess that you will have a claim.
Good Luck 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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D G Orf, fortunately the burden of proof lies with the air carrier in these matters. If they cannot prove "extraordinary circumstances" then they lose, simple as that.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| Quote: |
£4,200 off Easyjet's profits...
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.......... and going right back onto their ticket prices, without a doubt.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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carled, well done!
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You'll need to Register first of course.
You'll need to Register first of course.
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And I won £94 with 4 numbers on the lottery on Saturday... Good luck comes in threes... hmm... Time to enter that competition for a luxury holiday home in the Austrian Alps...
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Fair doos. You deserved it. Most people just can't be bothered  .
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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carled, beers on you at the next ski test then  10/10 for effort and perseverance
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carled, well done. The old moneyclaimonline strikes again. Nothing focuses the attention more than a writ and the limited amount of time you have to deal with it. Most big companies just pay up as the cost of defending nearly always outweighs the claim. I've alerted my call centre of your existance!
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FAQ
