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Mammut Barryvox S2
 Poster: A snowHead
Poster: A snowHead

Hi everyone,
I sent my new and never used S2 back to Mammut as part of the voluntary recall on the 12th November to their UK address that they provided on the return postage label, it’s in Lancashire. I tracked it and it is last recorded in Preston on the 14th. I contacted mammut customer service who told me it is royal mail’s problem. I contacted Royal Mail and they said to submit a claim for a lost item. I’ve also emailed the uk company last week, but they haven’t responded either. So before I put a claim in has anyone else had this problem? Mammut customer service were shockingly bad by the way, I won’t be buying Mammut again.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

Was it set to transmit before you posted it?
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

your problem is? Puzzled
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 You need to Login to know who's really who.
You need to Login to know who's really who.

As I said has anyone else had this problem
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latest report
 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.

That things get lost in the post? Yes.

Issue with Mammut UK customer service? No. Had a tech issue with my Barryvox S a couple of years ago and they were superb.


Last edited by Anyway, snowHeads is much more fun if you do. on Mon 25-11-24 21:58; edited 1 time in total
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 You'll need to Register first of course.
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Thanks
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...

Mammut have been absolutely brilliant afaik. My Barryvox is fantastic and was a league better than their competitors when I bought it. They would at the top of my list for a replacement in the future.

You’ve just had a bad postal issue. If you sent it by Special Delivery for about £6 it would either be there next morning or you would be repaid the cost of the lost item and get a replacement.
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