 Poster: A snowHead
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Purchased in April of 2020 in a post-season closeout sale from Backcountry. I mounted these mid-2021-2022 season and used them 6 TIMES. MAJOR delamination of the top sheet occurred. It's out of warranty because I let them sit in my closet too long. I will never buy Volkl again. I've never seen a ski do this, and with so few days on them. Serious manufacturing defect. I've played on other brands for decades and never had such a catastrophic problem. Sorry that I can't post a photo. The delamination goes from just behind the binding on one side all the way to the tail.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@rubbletoy, Appears to be a severe introduction to a forum you've not participated within previously.
They make alot of good quality ski equipment which I'd associate with diligent quality standards. I've no connection with them whatsoever, but feel it seems without specific details and maybe you having at least a enquiring conversation with them or their representatives, this should be seen as outlyer in regards to that company reputation.
Good high performance layup ordinarily involves minimising resins in ratio to best holding fibres etc in correct plane for load, performance etc. Sometimes that's a fine line we the customer are demanding, they should at least be asked to consider why this failure has occurred before you offer this strong view to people you have no reputation, affiliation or loyalty to.
Has there been any interaction with that company and you in allowing them fair consideration as to what may have contributed to this?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Maybe, first write to Volkl and tell your story (with Photographs). It's worth a shot.
Also, there is protection under the Sale of Goods Act, where goods should be fault free (from a manufacturing defect), for their intended use, for a reasonable period, especially if expensive. One normally goes after the shop that sold it.....but there may be an avenue to do so, if you are so inclined.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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That’s a shame my Old Mantras are the best skis I’ve ever had. I ski them Telemark and have hammered them to death. Still love them.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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@ski3, my thoughts exactly! Looks like revenge spam to me.
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Backcountry are of course a US retailer so consumer rights are very different.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@snowrider, his use of the phrase "closeout sale" and "closet" suggests he is in North America.
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Yes. I'm well aware of Volkl's reputation...part of the reason I purchased. I have several friends that swear by them, and reviews are universally excellent.
I wish I had purchased from my local shop... Service is good, but they 'could not help me' since I purchased online and they were out of warranty.
My shop informed me that this is uncommon, but DOES occasionally happen dur to a weakness where the titanal exoskeleton layer come in just aft of the rear binding. I'm furious because I had them in a closet wrapped in original plastic for a year (not a great season in the Sierras). Then after mounting, only used a few days because I didn't want to scratch my new gems. And for me, the sale price of $550 is still a huge chunk of change.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| rubbletoy wrote: |
Yes. I'm well aware of Volkl's reputation...part of the reason I purchased. I have several friends that swear by them, and reviews are universally excellent.
I wish I had purchased from my local shop... Service is good, but they 'could not help me' since I purchased online and they were out of warranty.
My shop informed me that this is uncommon, but DOES occasionally happen due to a weakness where the titanal exoskeleton layer come in just aft of the rear binding. I'm furious because I had them in a closet wrapped in original plastic for a year (not a great season in the Sierras). Then after mounting, only used a few days because I didn't want to scratch my new gems. And for me, the sale price of $550 is still a huge chunk of change. |
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Sorry. Yes, I'm in the US. Just hoping maybe some Volkls rep will see this and attempt to make it right.
Seriously. If I had a few seasons on them I would have lost count. But 6 days is ridiculous.
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@rubbletoy, As others have said at least attempt to contact Volkl before assuming they won't stand behind the product.
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You know it makes sense.
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pictures?
of your skis, ideally ...
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| rubbletoy wrote: |
| Yes. I'm well aware of Volkl's reputation...part of the reason I purchased. |
Intrinsic to that reputation is how defects, warranty and care for their product is dispensed. If this is avoided by not communicating with them directly, then how can their company be judged.
If you want any chance of a successful outcome from this (and to test the reasons why others think they are good) then you'll need to seek the importer/representatives of the company directly and give that chance to them.
They WILL know if they've occurrence of this with their product and it's likelihood of sample rate, for which they'll also know if it's exception or routine. At that point their action will support replacement, allowance against new product as reasonable response or statement of what they feel has compromised them ordinarily and why they can't offer any help. Without you attempting this process its all a guess really.
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Poster: A snowHead
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Same issue here, I’m within the 2 year mark and both skis are delaminating from my heal piece to the tail. I take great care of my gear, have a pass at Palisades and I love these skis. I’m super bummed they are splitting. Just sent a warranty request to Volkl today so we’ll see what happens.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Hmmm, @Lyczko, iirc, there was a year (can't recall when, 2020?) where there seemed to be a spate of Mantras delaminating. Sis in law's did and bro in law is a Völkl dealer so they were replaced and I have a vague recollection that it wasn't the only pair he had to deal with.
Otherwise, and intra-the family we have literally had hundreds of pairs, Völkl is a very reliable brand.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Are we talking proper delamination i.e. the core of the ski separating or cosmetic peeling of the surface covering which is ugly but rarely fatal?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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The top sheet is separating from the ski in one piece and not in chips. The sheet is almost 1/16th of an inch thick and its underside is metallic. I will not take these skis back on the hill. I hope volkl swaps them out.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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BTW.. the skis I am referring to are the M102 from 2023.
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You'll need to Register first of course.
You'll need to Register first of course.
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@Lyczko, the M102 was not the model I was referring to
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Yeah, I know this is an older post but it seems there is some kind of a production issue here regarding a ski that is a Mantra from Volkl.
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@Lyczko, not generally
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| Lyczko wrote: |
| Yeah, I know this is an older post but it seems there is some kind of a production issue here regarding a ski that is a Mantra from Volkl. |
Is the delamination around the area where the titanal metal layers go to the edge of the ski at the the tails of the skis? As this has been mentioned on a ski review that it has been a issue on the M6 Mantra's.
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That’s correct. The (pair) are separating where the titanal metal layer meet the sidewall.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Ski essentials mentioned this issue on the reviews of the new 2025 model stating that Volkl have changed the design and moved the metal away from the edge as when skiers have knocked skis together whilst skiing it has caused the delamination.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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If you watch the you tube review from Ski essentials.com of the 2025 Volkl mantra M7 at 7.40 minutes in it discusses this exact issue.
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Thanks for the reply with video information. I watched the video and it seems as though they have had some issues with this delamination. My skis have split distal to the corner they talk about and continue to the tail.
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FAQ
