 Poster: A snowHead
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But what's the procedure for adding your skis to your booking.....and are they really free??
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@dazman, they are really free if you have a ticket that includes a hold bag - you get the bag and the skis. You don't need to book them...unless you are on a lufthansa code share flight. You have to phone lufthansa. if its a Swiss flight operated by Swiss you just turn up with them
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Lovely....on the Swiss Air app it says "reservation required" and it's got a Dublin number, I'll call and see.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Uh-oh....the Swiss Air app is "down" and their call center is in meltdown.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@dazman, oh thats new! Another one going that way without a decent mechanism to do it.
Last edited by Anyway, snowHeads is much more fun if you do. on Wed 10-01-24 14:53; edited 1 time in total
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You'll need to Register first of course.
You'll need to Register first of course.
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@dazman, unfortunately that is all too common at the moment (Swiss is effectively Lufthansa with a different badge). Best leave it for 24 hours and hope whatever the issue is sorts itself. You could also try at a "quiet" time, late at night etc to see if the system is coping better.
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So I got through to the call center and ashamedly I couldn't understand a word the poor girl was saying and had to terminate the call....so some help guys if you can.
@holidayloverxx, @munich_irish, We booked the "Economy Classic" fare (23Kg bags & Allocated seats) - the website says we DON'T need to register our ski gear.
"1 set of skiing or snowboard equipment may be carried free of charge on SWISS flights and does not have to be registered (excluding Light fares)"
So just rock up to Dublin Airport, get them tagged at the check-in desk and put them through the oversize??
Sounds waaaay too easy.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@dazman, I would read this https://www.swiss.com/gb/en/prepare/baggage/sports-equipment if I were you. It does say it should be free but it does recommend fill in their form otherwise they cant guarantee your skis will be loaded. The call centre is often useless for these sort of things, I once had a stupid call where the person on the other end was insisting "pets in cabin" was not allowed at Munich airport (which I knew to be wrong), I gave up and talked to the ticket desk next time I was at the airport to make the booking.
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| dazman wrote: |
| Lovely....on the Swiss Air app it says "reservation required"............... |
Yes it does, I rang them last week on that very point (on a Swiss number) and they told me they were already booked on; I hadn't done that.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| Quote: |
So just rock up to Dublin Airport, get them tagged at the check-in desk and put them through the oversize??
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Yes. It really is that easy. Fill in their online form of you want, but little point ringing them as they'll just tell you that you don't need to ring.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Quick update...called them again last night and then very nice girl took all my details, asked me a few of the usual questions about weight and length of the bag (oo-err!) and then mailed me back updated tickets with "SPORTS EQUIPMENT" added to the "SWISS Choice/Services" section.
BTW - Does free ski carriage apply to every ticket you book?? (in other words...the Wife, if she wanted to bring her own ski bag instead of lumping them in with mine??)
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| dazman wrote: |
| BTW - Does free ski carriage apply to every ticket you book?? (in other words...the Wife, if she wanted to bring her own ski bag instead of lumping them in with mine??) |
Yes, if the ticket class booked allows it.
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You know it makes sense.
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I'm a bit confused by the wording on thier site, it seemed a bit ambiguous to me?
Can I take 23kg + my ski bag or is it 23kg including including the ski bag?
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| king key wrote: |
I'm a bit confused by the wording on thier site, it seemed a bit ambiguous to me?
Can I take 23kg + my ski bag or is it 23kg including including the ski bag? |
23kg + your ski bag.
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Poster: A snowHead
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Super. 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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It’s definitely 23kg + ski bag and you don’t need to book it.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| king key wrote: |
I'm a bit confused by the wording on thier site, it seemed a bit ambiguous to me?
Can I take 23kg + my ski bag or is it 23kg including including the ski bag? |
Lots of folk saying you don't need to book it, but I've never travelled to ski holiday with them before so for peace of mind I just called them and they resent my tickets....you should do the same.
And then when you go (or when I go in two weeks) I'll ask at the desk and know better for March.
Simple.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I've used Swiss loads of times ( maybe  and never needed to book my skis, I just turned up at the airport.
BUT! This year as I was booking it said I needed to pre-book my skis so I did. I got an email saying I have 23kg for skis too. So 23kg + 23kg
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FAQ
