TRAVELSKI SAGA - just checking others experience

A snowHead

OK I had a bit of a rough travelski experience. Some stuff was their fault, but I will admit some was my nativity in thinking I’d booked a package holiday as that’s what they advertise. Rather than as it appears - various elements stuck together via sellotape (I could have done DIY)

However final straw is lift pass. They advertise a 7 day lift pass with a package. My documents say sat 21/01/23 to fri 27/01/23. They said we can pick up lift passes on arrival.

MY LIFT PASS WAS A 6 DAY PASS WITH AN EXTRA 1/2 DAY AT THE START.

Which meant I couldn’t ski the first half day. I have been arguing with them and they are adamant that it’s correct.

I assume all those who have traveled with Travelski had a full 7 days and could put on those early lifts on Saturday. Is that correct?

I need to get proof the customer service team are complete xxxxx and to get a refund before I go nuclear all over FB and anywhere else I can leave a review.

A snowHead

Their website currently says:

Well, the person's real but it's just a made up name, see?

If that is what was advertised and you got a 6.5 day pass it is simple case of false advertising. Write to them, give them 7 days to resolve. Then go the small claims route near whatever address they use in the UK. Include your costs in the claim. You will have no problem, it is an open and shut case tbh.

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I know that’s what the website says. It’s driving me mad at the moment with so many little things that went wrong.

I have in writing from them I had a 6 day lift pass, and they don’t seem to understand that was not what was understood/booked.

I can see others managed to get out on the slopes straight away, which we couldn’t. So it proves their mistakes.

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where did you go ??

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La plagne

After all it is free

ahhhh in that case........ The LP lift pass comes with a free 1/2 day on 6 days valid from 12.30, sounds like they ve charged you a 7 day price, but booked 6 using

Bonus
FREE: extra ½ day with every Paradiski pass valid for 6 to 8 consecutive days.

The day before the first day of skiing from 12:30 pm.

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@Lucywuk, clearly not your responsibility, but Tignes, where the company also goes, does offer 7 days for the price of six. Perhaps they have just extrapolated that to all the resorts. They should have been thorough - sue them!

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I actually contacted their UK team yesterday to flag this, they replied

We do give 7 day passes so this does seem strange.

I will speak with the service centre in the morning to find out why this issue seems to be on-going

For the avoidance of doubt, we get customers in to resort in sufficient time for them to get the 1st lift up on Saturday so it needs to be a full 7 day pass

You know it makes sense.

All very frustrating. How much money did you lose? I have successfully prepared and won a small claims case. However, unless your claim is from £1000 upwards, I would not think it worth the hassle. Unless you wish to pursue the case as a matter of principle (and that might be more effective through social media rather than Court). When Mrs a and I went to court each stage took time and money up front. We got about £4,200 back - and that was quite a few years ago - so it was worth the effort (including turning up at Court and conducting the case).

You might be successful at the first stage - but you might not. And then it would be a question of when to stop, and so you could get sucked into the process.

Otherwise you'll just go on seeing the one name:

I didn’t lose money, it’s more the annoyance. I just want a refund of one day ski pass each. Not much. But it’s the principal as their service is shocking.

A snowHead

quite common a 6 day lift pass comes free with 1/2 a day also.
It is blatant mis-advertising.
If you paid by Credit Card, then notify them before running off to small claims court & see if you can claim under section 75. SCC will take a dim view if you have not tried every other avenue including mediation.
Next contact their local trading standards for mis selling.

A snowHead

It is no longer called small claims, but never mind. I sued a number of people from less than £5 (they were being a real and abusive pain) to £12k and won every single case. Most people settle on the threat if your case is well founded. On only 2 cases did the respondents employ legal advice and in both cases the lawyer contacted me to settle as quickly as possible. It is now an easy on-line process - be as reasonable as you can but stick to your guns. If you win the respondent pays your costs.

Well, the person's real but it's just a made up name, see?

Lucy,

They screwed up.

- The website clearly states a 7 day pass when booking the travelski express(https://www.uk.travelski.com/travelski-express). Ignore the 6.5 day chit chat. The pass they gave you was a 6 day pass.
- Why would Travelski arrange to arrive at a resort for a full day of skiing but only issue a pass that gave half a day?
- None of the paperwork issued suggested anything other than a 7 day pass
- All other persons travelling on the same booking received 7 day passes

If you get no further joy, I would consult the French equivalant of the ombudsman.

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This is what it says on my invoice so I am expecting a 7day pass given the dates:

- Apartment Arandelieres
From Sat 25/03/23 to Sat 01/04/23
- 2 Skitrain London/Bourg St Maurice/London - Premium Class
From Fri 24/03/23 to Sat 01/04/23
- 2 Luggage storage for departure day (2 pieces of luggage per person)
From Sat 25/03/23 to Sat 01/04/23
- 2 Skipass Smile & Pass Classique
From Sat 25/03/23 to Fri 31/03/23
- 2 Transfert A/R en autocar Bourg Saint Maurice / Les Arcs 1800 / Bourg
Saint Maurice
From Sat 25/03/23 to Sat 01/04/23

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[quote="greengriff"]

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@Lucywuk, Did your paperwork for the passes not say the following: "In order to get your skipass, please use this voucher to collect your skipass at the lift ticket office."?

After all it is free

@Lucywuk, Just a quick question - did you travel by train or by other means ??

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@Lucywuk, It's not pedantic at all. I agree with you that what is being advertised and what customers are receiving is not quite the same thing. My worst gripe was being dumped at a bus stop in the pitch dark with a child, luggage and no idea where to go. Nothing in the transfer paperwork said we wouldn't be dropped at the hotel (or, indeed, where we would be dropped) so I'd made no preparations. Without Google maps it would have been a real problem.

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@Lucywuk, I think in that situation I would have immediately paid for a further 1-day pass (or morning only if available) and then asked Travelski to refund it. Threatening court action if they didn't pay up pronto.

Also travelling with them to La Plagne in a few weeks, so hoping they get their act together.

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We booked an apartment in Tignes with Travleski but via booking.com during the Piste Performance Week(10-17 Dec) as our travel did not fit the Snowheads bus times. We just wanted to ski in Tignes not get coaching. The booking confirmation said someone would meet us at the location with the keys and asked what time we would arrive. Travelski contacted us wanting to book our ski passes and said they would be available with the keys. We declined as I get senior rate and Mr mogulski gets a free pass. When we got to the apartment nobody arrived, we tried all the phone numbers and got recorded messages as it was Saturday evening. Eventually we went to Taos where the Snowheads were staying and admin got us a studio there for 2 nights until we got the keys on Monday morning. All the booking.com info said collect keys at the apartment location. We also got pages of stuff in french which we assumed said the same as booking.com but tucked in amongst the french was to collect keys from an agency before 7pm on the Saturday. Booking.com agreed we had been given the wrong information in english and repaid the full cost of 2 days in Taos.

We travelled with Travelski to Plagne Centre in early January and had no problems whatsoever. I've just found the receipt for my Paradiski pass (the actual receipt from the lift office, not the Travelski voucher). It clearly states "7 jours" and was issued at 09h47. By 11 am we were skiing into Plagne Bellecôte, so it was genuinely 7 days.

You know it makes sense.

I emailed Travelski with a link to this thread and this is their reply:

Hi Charlie,

Thank you for your email.

I can see why you are concerned but I can confirm your skipass is for 7 days and you should not be affected with the same issue as the client on this thread.

You will receive your travel vouchers 7 days before your departure via email and you will see on here the confirmation of a 7 days skipass.

Many Thanks

Otherwise you'll just go on seeing the one name:

A snowHead

Thanks for all your support. They agree I got a 6 day pass BUT until they have investigated why, they won’t refund.

Tbh that’s the point, in my eyes a package should refund, and claim back. Not wait for the WHY

A snowHead

@Lucywuk, The reason I asked which method of travel you used is because you only get the 7 day pass if you travel by train (drive/fly is 6 day pass).

Seems they treated you as a drive/flyer and issued a 6 pass - pity they cannot just admit someone made a mistake.....

Well, the person's real but it's just a made up name, see?

What are shame they are making such a consistent hash of the ski train. So many issues with schedules, tickets, can't book the train unless you book the holiday - I could go on here...

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I think when we went last season we got the train and had 6.5 days of skiing and were happy with this, I can't remember what it was advertised as but I'm fairly sure it was billed as being able to ski from 12:30.

When we went to the ticket office to pick them up they said they would probably work from that point anyway, so fill your boots. Which we did. We were La Plagne last season.

Not sure what time you arrived, to then miss out on some skiing, after kit hire, etc..

This season we are Les Arcs and booked our own lift passes - as we booked 6 or more in one go we've got the 'free' 1/2 day on arrival, so hope to make use of that as well Smile

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Bill them our time as consumer advice consultants while you're at it. Must be £1000 worth here. Happy for my cut to go to the site admin.

After all it is free

QUICK UPDATE

Firstly a refund given Very Happy

Secondly the UK area manager called and we went through a lot of issues around their service. I fully appreciate the change in train time was not their fault, that was SNCF issue and they had to make changes to 9000 bookings. In a matter of days/weeks.

However he agreed that the biggest issues people have had are communication. I said that they needed to be more easy to reach, possibly a live chat if needed. That fluent/native English speakers would help when there are issues. And that the communication should be better.

I really appreciate their call and willingness to talk about expectations.

Tbh this is more than I expected and does help.

So yes there are issues. But they are hopeful to resolve some this season and more for next season.

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Well done Lucy. Hopefully they take your comments on board.

Its a good value and unique service when it works. Hopefully they get get these issues resolved.

Help!!

TRAVELSKI SAGA - just checking others experience

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