 Poster: A snowHead
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Just received my invoice for half-term trip to France. Turns out they turned €181 into £216. Looks like they used the exchange rate the wrong way around. The exchange rate on the invoice is 1.19 but the calculation is the wrong way. Has anyone else had the same problem? I’ve emailed them so will post the reply when I get it.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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I was about to post the exact same thing!
I just got mine for the same period. €180 equates to £214. I wonder the same as you, have they (Emovis) got the calc the wrong way round?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Same!
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Same £76 going out in January £115 coming back in February on exactly the same albeit reversed route. I’ll give them a day to sort themselves before chasing.
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You'll need to Register first of course.
You'll need to Register first of course.
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Just checked my Jan statement and it shows the rate correctly at 0.83.
The 1.19 used for Feb is clearly an admin error.
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February invoice just arrived with the wrong rate, 1.19 
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Same here.
Jan FX rate: 0.84946
Mar FX rate: 1.19323
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Same here - they charge a 2% foreign exchange charge, but that is a seperate line item. I have also emailed them today - helpline at Emovis in the UK only opens at 10am - presume they will have lots of calls.
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We have our tag with ATMB and had the same issue a few years back, as well as being charged over 400€ for an Avignon-Calais journey when they classed our car as a truck.
All sorted out v quickly but slightly alarming at the time!
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Yup, same!
Have sent email, guess they'll be busy today
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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The contact number just returns a “busy” note. I don’t imagine I’m the only one who’s tried to give them a call this morning…
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There's now a message to say there's been a billing error and a new one will be issued.
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You know it makes sense.
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Mine has been corrected/reduced.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Mine too. Well done Emovis for putting it right. And well done those who contacted them (I didn't  )
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Poster: A snowHead
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Just as well someone noticed I hadn't looked at mine, just had an email apologising and rectifying it.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| jd_evans wrote: |
| There's now a message to say there's been a billing error and a new one will be issued. |
+1
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You can't get a tag at the moment - lack of supply!
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FAQ
