 Poster: A snowHead
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An FYI for anyone in the same boat...
I booked a Standard ticket June 2019 to travel December 2020 and then amended the booking to March 2021.
A standard ticket has a one year expiry but I called today saying for obvious reasons I wouldn't be able to travel in March and would be higher unlikely to be able to use if by June, again for obvious Covid reasons.
They are going to cancel and send me a voucher for the full amount to be used in the future.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@Layne, I called them a couple of weeks ago, and was told to call them again nearer to my new departure date which is now 24th June, 1 year after I made the booking. It's a Tesco voucher booking so I'm not too hopeful, but who knows?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@Hells Bells, mine was a Tesco booking too.
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You need to Login to know who's really who.
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@Hells Bells, I've re-arranged our half term trip on a Tesco voucher, they initially told me I had to use the ticket by July 2021 (a year after I'd booked the crossing), but I called back a couple of weeks later and they offered me a voucher instead which was valid for one year from the date of the booked crossing, so as long as my new booking was made before February 2022 it would be valid for the original amount.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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We got a voucher back in April 2020. Valid for a year. Called last week and tey extended it for a year. Jolly decent of them for a non refundable ticket I think.
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You'll need to Register first of course.
You'll need to Register first of course.
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Interesting... I had a ticket booked for August 20, moved to Dec 20, moved to Feb 21. Valid for 12 Months from original booking date of June 20 and they refused me a voucher. Wouldn't even extend it to this summer.
Ended up having to claim the cost back on travel insurance.
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@pdsguy, that's weird as you should at the very least have been able to move the travel date to June 21.
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@Hells_Bells - Correct. They would have moved it to June but I couldn't do anything with it in that time frame. Limited by school holidays.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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great help thank you, as previously they would only let me bounce from Dec & feb to July & Sept which was no use at all....but now a voucher valid for 12 months from now
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Got my voucher yesterday so took about 24 hours to be received
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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@Layne, thanks for this. Will try it for the ticket booked in Jan 20 for SfAb, then shifted to this HT and then again to this Easter but that's not going to happen and was told it would be void from July 21 - like @pdsguy, limited by school holidays so not able to use in those time frames. I will try them.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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I did mine on livechat this morning and have had the voucher emailed within 1 hour
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great service to be fair......now if only they could do the same with their on board toilets.
They are probably the worst I ve ever used
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You know it makes sense.
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Contacted them this morning and they've now offered me a voucher instead and will refund the pet supplements to my bank card.
@stefoy4me, I've only ever needed to use the loos twice in many journeys. The ones in the double deck carriages are better than the single deck ones, but only just. I usually just cross my legs and use the ones at the petrol station after we get off the train.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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5 mins on online chat with them initially saying no but then changing their mind when I said I couldn't use the original ticket in the time frame and within half an hour a voucher landed in my email that will cover next season! Thank you again @Layne.
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Poster: A snowHead
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Our credit from March 2020 was extended as soon as we asked - seems to be a pattern emerging from Eurotunnel... 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@always29, yes, I've already received the voucher too. .
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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I couldn't use mine by June this year so I claimed it back on my travel insurance a while ago, less £50 excess. I wish I'd held on now...
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Bet Eurotunnel are cursing  today!!
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I kept rescheduling our 2020 tickets forward, but since they expired on May 2021, I called Eurotunnel and they've given us a voucher. Which is nice. A year to book and a further year to reschedule. TBH if I can't book a trip in the next 12 months then there are probably worse things to worry about.
Last edited by Anyway, snowHeads is much more fun if you do. on Fri 12-03-21 16:18; edited 1 time in total
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You'll need to Register first of course.
You'll need to Register first of course.
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When we booked for Easter back in Nov, they had introduced a new ticket type of refundable, so chose that. Rang them to cancel last week and money returned to card no issues
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@Boris, yeah but costs ££££
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I couldn't book a refundable one with my Tesco voucher.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Just checked my frequent traveller wallet - showing 4 tickets still available and expiry 30/07/2021. That is a year extension to the original. I might be able to use one pair by then and will try for a further deferral.
All in all feel I’ve been reasonably treated so far.
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@Layne, not much - it was an extra £40 for my ticket over standard - and as I've got the money back it was IMO worth it. The new Standard Refundable is a good middle ground between standard and the expensive flexi-plus
@Hells Bells, that's a pain - much as I love a freebie in current circumstances I like being able to cancel at no cost
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| DJL wrote: |
Just checked my frequent traveller wallet - showing 4 tickets still available and expiry 30/07/2021. That is a year extension to the original. I might be able to use one pair by then and will try for a further deferral.
All in all feel I’ve been reasonably treated so far. |
I have six (I think) left from the original purchase that expired in Oct 2020 but now extended to Oct 2021. Seems unlikely we will use all 6 by then, but I might be lucky  , so hoping they are going to do the decent thing and extend them again.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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I wanted to buy another 10 flexi frequent traveller tickets for my account, and they have suspended all frequent traveller sales?
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| Philip1972 wrote: |
| I wanted to buy another 10 flexi frequent traveller tickets for my account, and they have suspended all frequent traveller sales? |
Makes sense under the circumstances given that they are having to extend lots of unused ones.
I would imagine once the border is more generally open again they will go back on sale.
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You know it makes sense.
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| skitow wrote: |
| DJL wrote: |
Just checked my frequent traveller wallet - showing 4 tickets still available and expiry 30/07/2021. That is a year extension to the original. I might be able to use one pair by then and will try for a further deferral.
All in all feel I’ve been reasonably treated so far. |
I have six (I think) left from the original purchase that expired in Oct 2020 but now extended to Oct 2021. Seems unlikely we will use all 6 by then, but I might be lucky , so hoping they are going to do the decent thing and extend them again. |
Bump. With a few, (lot of ?), people now booking tunnel crossings again I just wondered if anyone has crossed the situation yet where they have wanted to make a frequent traveller booking on a subscription that has already been extended once and now past that date as well. Mine expired on 17/10/20 and was extended to 17/10/21. Still not had the opportunity really to use any of the remaining six and although I will probably use 2, or maybe 4, by the deadline was wondering if eurotunnel will extend again. I will ring up / email them but at the moment I understand they are a bit busy so was just wondering.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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I booked last week using my one remaining Frequent Traveller trip which was at least 18 months old - I guess they are carrying forward without question?
The Frequent Traveller scheme will not be available for the foreseeable future but existing tickets may be used.
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Poster: A snowHead
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Tried a dummy booking and I can book anything up to 16/10 but is blanked off after that. 17/10/19 was when I bought the frequent traveller tickets.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I also booked one of my (long expired) returns last week and my account shows 2 crossings (one return) still available. I think I will make a speculative booking for Christmas which I can always change nearer the time to get the outstanding ones “in the system”.
No more new Frequent Traveller availability? I’ll have to take a closer look at the options.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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DJL, you can still book indiviual Flexiplus tickets , but you can't book a Frequent Traveller wallet of 10 tickets.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@DJL, So what are your original / extended expiry dates as against my 10/20 and 10/21 ?
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Prices  standard £91, standard refundable £131, Flexiplus £249 each way .Strewth! My FT wallet was £340 for 10 singles if I recall correctly, though I often hav3 a £20/30 supplement for peak day travel.
Might have to look at the ferry.
Dummy booking for the dates I’m travelling - £310. Well, I suppose they have been short of revenue!
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You'll need to Register first of course.
You'll need to Register first of course.
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Hold 750 shares for 3 months to benefit from a 30% discount on up to 6 single standard tickets a year.
Investment 750 x c.€14 = €1050 = c.£900
Dividend yield historically around 2.5% - last year less than 0.5%
Above from a quick search, don’t make an investment decision based on that!
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@DJL, So have Eurotunnel refused to extend your 2 remaining FT tickets then 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| skitow wrote: |
| @DJL, So have Eurotunnel refused to extend your 2 remaining FT tickets then |
Just got round to me email from holiday and dsee I had a similar message to skitow. Extended to 30/6/22 which is handy for next season.
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Just an update. I received an email from Eurotunnel today telling me that my remaining crossing is now valid until 31st. December. I will use it in April anyway but I think Eurotunnel deserve praise for how they have dealt with this.
Just need to see how much the new version will be when / if they produce it......
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FAQ
Well done eurotunnel.
