 Poster: A snowHead
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What is the form if we dont use a lift pass as the French restrictions put us off travelling? I've pre paid for 2 week passes at Les Arcs (bought months ago). If we dont travel and use them can we get refunded? Or is it a sunk cost?
Many thanks
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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from the les arc online pass sale site
ARTICLE 10. CANCELLATION OF ORDER OF PASSES
Under no circumstances may the Client use the cancellation of an order to benefit from any promotional offer
and/or any price reduction whatsoever.
In order to be eligible, the order cancellation request must be unrelated to any Internet promotions and exclusivities
and must be made, at the latest, forty-eight (4 hours before the date of the first day of validity of the
corresponding Pass.
To this end, the Client must send his cancellation request by postal mail to the following address:
Postal address: ADS- Service relation client- Chalet des Villards- Arc 1800-73700 Bourg Saint Maurice - France
Or to the following address: contact.ads@compagniedesalpes.fr
The date of the postmark will establish the date of any cancellation request by post.
In the event of a cancellation request by e-mail, the date of sending the e-mail shall determine the date.
To be eligible, the Client's cancellation request must include:
DJ/SB/21.273
7
 The number of the corresponding order
The Client's postal address and
The number of the rechargeable support of the Pass(es) to be cancelled.
The refund will be made by re-crediting the bank card that was used for the transaction.
NB: Any refund will be based on the amount in euros of the initial transaction. In the event of a change in
the exchange rate between this transaction and the date of refund, the difference shall be payable by the
Client.
The Seller undertakes to refund the Client within thirty (30) days of the cancellation request.
The Pass concerned must not have been used, even partially.
The Client may then retain the support of the cancelled Pass, which may be reused and recharged at a later date.
In all cases, the refund will only cover the price of the Pass.
Reminder: Activities cannot result in cancellation/refunds, except in the cases provided for in Article 3.4
stated in the General Terms and Conditions of Sale.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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thank you. That's very helpful
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You need to Login to know who's really who.
You need to Login to know who's really who.
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From Morzine Office (Portes du Soliel pass) earlier today after pushing again for a refund, citing the Swiss airport covid situation -
"Thank you for your interest in our ski area.
With the health crisis, things can change from day to day. Yesterday, transit via Switzerland required a 10 day quarantine before coming to France. Today this is no longer the case and transit is allowed. You will find useful information on this subject below :
Whilst the Swiss have tightened up entry requirements for a stay in Switzerland, British nationals transiting to France via Geneva airport, do NOT need to quarantine for 10 days upon arrival. However, they do need to fill out an entry form. You can find out exactly what is needed for your situation https://einreisecheck.admin.ch/home
More information from the UK government is https://www.gov.uk/foreign-travel-advice/switzerland/entry-requirements
Borders are currently open between the UK and France for those taking the train, driving or flying to French airports, such as Lyon, but there are additional checks. The fully vaccinated can travel easily, but need proof of vaccination. Children under 12 years old have the same vaccination status as parents. Over 12s need to be vaccinated (2 doses) or have a negative PCR test. More information can be found https://uk.ambafrance.org/COVID-19-rules-for-travel-between-France-and-the-UK-28918
Regarding your ski pass.
You already have a ski pass:
- If our borders are closed by the French government, we will offer you a credit note or a refund.
- If our borders remain open, we will offer you a postponement of your pass to a later date during the 20-22 winter season or a credit note which will be valid until the end of the 22-23 winter season.
If you do not have a ski pass yet:
We invite you to order it as soon as you have the confirmation that you will be able to join us..
We remain at your disposal for any questions.
Best regards."
I've pushed for a refund as I want to keep my options open. They are not being fair imo, it may meet their T&Cs but it's poor customer service, leaves a bad taste - a pass is not something tangible, it's just an e-booking form and a credit card transaction at this stage, so easy to reverse. If they took a 20 euro cancellation fee that would be fine but no. Jet2 are doing the same. Unimpressed. 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Credit note seems a fair compromise - not their fault if someone is choosing not to travel or has difficulties with airline cancellations.
Otherwise it would be travel insurance fodder.
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